102 / Driving Innovation Through Inclusion, with Bernadette Smith

Product Momentum Podcast

Inclusion is for everyone, says guest Bernadette Smith, CEO of Equality Institute. And, she adds, it’s good for business. Companies that prioritize diversity, equity, and inclusion are more profitable than those that don’t. But the key piece of DEI best practices, she concludes, is inclusion. “In order to realize the financial benefits, we have to unleash psychological safety; we have to unleash inclusion.”

In this episode, Bernadette joins Sean and Paul and shares her best practices for bringing an inclusive mindset to your organization, many of which are captured in her best-seller, Inclusive 360: Proven Solutions for an Equitable Organization. She “keeps it real” in this discussion and is not afraid to admit that she’s still learning, too.

“We’re all on our own learning journey, whatever it happens to be or look like,” she says. “And when leaders model that, and share a sense of their own vulnerability, it gives other folks permission to do the same.”

Bernadette presents the A-R-C Method, a framework for getting to connection before content – a mantra that drives better conversations among teams. With practice, this simple method can help you create a more inclusive environment where there is genuine learning among individuals from diverse backgrounds.

• Ask. Be curious. Learn more about another person’s perspective. Allow yourself to be vulnerable.
• Respect. Be present and attentive. Listen…actively. Trust will follow.
• Connect. We’re all on our own learning journey.

Using the A-R-C method is one way to foster the inclusion that drives innovation.

Catch the whole pod with Bernadette Smith, and bring a true DEI mindset to your organization.

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