Driving Revenue Growth with the CCO as a Strategic Partner ft. Alexis H. (Heidrick & Struggles) & Rod Cherkas (Hello CCO)
Manage episode 377539249 series 3373995
When revenue growth is a company's top priority, the value of post-sales teams is often overlooked.
Customer success (CS) teams are among the most critical touchpoints in the customer journey. By partnering with the CCO, who can help develop and implement customer-centric strategies that increase customer satisfaction, loyalty, and spending, companies can retain their existing customers and boost revenue.
- The role of post-sales teams in driving revenue
- The need for cross-functional collaboration
- How to highlight the value and challenges of post-sales teams through real customer examples
- Trends in career paths for chief customer officers
Check out the video episode here: https://youtu.be/SzSz7tXhnfc
👉 Be the first to know when a new episode of Unchurned is dropped. Sign up for our newsletter at https://blog.update.ai/
👉 Josh would love to connect to hear your feedback & suggestions. Get in touch with him on Linkedin.
👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter