Managing Churn For Self-Serve SaaS
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Manage episode 356127640 series 3295240
المحتوى المقدم من Self-Serve SaaS. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Self-Serve SaaS أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
Your hosts discuss how to manage churn and steer it in a more positive direction using cohort analysis and segmentation. This is a reliable way to identify which customer segments are churning out the most, and where in the customer lifecycle you're losing them. 00:00 Introduction 02:40 Churn As A By-product (The Standard Approach) 04:50 Cohort-Based Churn Analysis 08:38 Cohort-Based Churn Trends 10:31 Upfront Churn: An Opportunity 13:28 Patterns In Churn Segments 18:02 Flying Blind With Aggregate Churn 27:16 Managing Churn: Summary Find additional resources and the full transcript here: https://selfservesaas.mn.co/posts/managing-churn-for-self-serve-saas
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