Wildix’s Steve Osler on AI, Automation, and Channel Opportunity, Podcast

Telecom Reseller / Technology Reseller News

At the Wildix Partner Day in Venice, Italy, Technology Reseller News Publisher Doug Green sat down with Steve Osler, CEO of Wildix, to discuss how the company is using AI and automation to transform unified communications — and to empower partners with new revenue opportunities.

“The main reason to move to Wildix today isn’t just to unify communications — it’s to automate and improve business processes, especially with AI,” said Osler. “We’re helping companies replace human interactions in routine communication and integrate AI to boost sales and efficiency.”

Founded in 2005 in Trento, Italy, Wildix began as a PBX innovator before becoming one of the first companies to deliver a WebRTC-based unified communications platform in 2012. Two decades later, the company is now focused on the next evolution: agentic AI and business process automation.

Osler explained that AI is not simply a feature but a catalyst for business transformation. From automated scheduling and customer engagement to Salesforce-integrated workflows, Wildix enables customers to achieve measurable ROI while giving partners full ownership of their customer relationships and billing. “We don’t publish price lists because every solution delivers a different value,” Osler noted. “A basic PBX may be $10 per user, but the same platform, integrated with AI and CRM automation, can be worth thousands.”

Wildix’s vertical specialization is also central to its strategy. Products such as x-bees, a sales tool integrated with Salesforce, and x-hoppers, a communications platform for retail frontline workers, demonstrate how narrowing focus creates greater differentiation and customer value.

On the topic of Microsoft Teams integration, Osler emphasized that Wildix complements rather than competes with Teams. “We provide the telephone services and smart automation that Teams can’t — the goal isn’t to deliver dial tone, but to deliver value,” he said.

Looking ahead to 2026, Osler stressed that partner enablement is key to Wildix’s growth. “We’re training partners not just to sell AI, but to understand it — to identify the right use cases, show value, and implement fast.”

For Wildix, AI isn’t a distant concept; it’s a practical, deployable advantage. As Osler concluded with a smile: “The best way to learn more about Wildix? Ask AI.”

Learn more about Wildix and its channel-first UCaaS and AI automation strategy at wildix.com.