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2. Focus On OUTCOMES, Not Solutions! The Outcomes Lens In Salesforce Admins
Manage episode 465289594 series 3643025
المحتوى المقدم من Delegate. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Delegate أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
In this episode of Accidental Salesforce Admins, host Robert Sur introduces the outcomes lens from the Deep Five framework, highlighting its importance in transforming how accidental Salesforce admins approach their work. Robert explains how focusing on outcomes, rather than solutions, can help Salesforce admins deliver real value and drive success in their organizations.
Best Moments:
(00:42) Introduction to the outcomes lens of the Deep Five framework
(01:46) Explanation of what the outcomes lens is and its importance
(02:54) Real-world example of a client onboarding project
(04:15) Three strategies for applying the outcome lens
(04:17) Strategy 1: Start with the press release
(06:00) Strategy 2: Change the way we speak about projects
(07:05) Strategy 3: Challenge stakeholders' solution speak
(08:47) The importance of the outcome lens in successful projects
(09:38) Preview of the next episode on the human lens
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