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المحتوى المقدم من Rainmaker.FM, Rainmaker.FM: The Digital Marketing, and Sales Network. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرةً بواسطة Rainmaker.FM, Rainmaker.FM: The Digital Marketing, and Sales Network أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
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The Business Benefits of Hugging Your Haters, with Jay Baer

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When? This feed was archived on January 31, 2024 19:15 (3M ago). Last successful fetch was on August 01, 2022 19:37 (1+ y ago)

Why? تلقيمة معطلة status. لم تتمكن خوادمنا من جلب تلقيمة بودكاست صحيحة لفترة طويلة.

What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.

Manage episode 211016142 series 2377900
المحتوى المقدم من Rainmaker.FM, Rainmaker.FM: The Digital Marketing, and Sales Network. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرةً بواسطة Rainmaker.FM, Rainmaker.FM: The Digital Marketing, and Sales Network أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
The Business Benefits of Hugging Your Haters, with Jay Baer

Jay Baer returns to the show to share his knowledge on the science of complaints and customer service, how to shift from thinking you’re great at customer service to actually being great at it, and so much more.

In today’s world of Twitter, Instagram and WhatsApp, social media is quickly becoming the go-to place for customers to reach out to businesses with concerns and complaints.

I could think of no one better to give us the goods on this topic than the main man himself: Jay Baer. Jay has been on this show four times for a reason – he’s a bloody smart expert on marketing and customer service! And he’s put those smarts into his latest book, Hug Your Haters.

On this episode of Youpreneur FM, he’s sharing what he discovered on the science of complaints and customer service, why a lack of a response IS a response and how to shift from thinking you’re great at customer service to actually being great at it.

This is one episode not to be missed – in fact you may want to listen to it a few times for all the wisdom bombs Jay drops! Tune out everything else and settle in for this one, it’s a dandy.

In this 41 minute episode, Jay Baer and I discuss:

  • Where has there been an 800% increase in customer complaints?
  • Why the customer isn’t always right but should always get this: what is it?
  • Why ignoring your haters is the problem
  • How important is timing when replying to your haters?
  • Jay’s Rule of Reply Only Twice: how to follow it and why you should

Listen to Youpreneur with Chris Ducker below ...

The Show Notes

  continue reading

66 حلقات

Artwork
iconمشاركة
 

سلسلة مؤرشفة ("تلقيمة معطلة" status)

When? This feed was archived on January 31, 2024 19:15 (3M ago). Last successful fetch was on August 01, 2022 19:37 (1+ y ago)

Why? تلقيمة معطلة status. لم تتمكن خوادمنا من جلب تلقيمة بودكاست صحيحة لفترة طويلة.

What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.

Manage episode 211016142 series 2377900
المحتوى المقدم من Rainmaker.FM, Rainmaker.FM: The Digital Marketing, and Sales Network. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرةً بواسطة Rainmaker.FM, Rainmaker.FM: The Digital Marketing, and Sales Network أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
The Business Benefits of Hugging Your Haters, with Jay Baer

Jay Baer returns to the show to share his knowledge on the science of complaints and customer service, how to shift from thinking you’re great at customer service to actually being great at it, and so much more.

In today’s world of Twitter, Instagram and WhatsApp, social media is quickly becoming the go-to place for customers to reach out to businesses with concerns and complaints.

I could think of no one better to give us the goods on this topic than the main man himself: Jay Baer. Jay has been on this show four times for a reason – he’s a bloody smart expert on marketing and customer service! And he’s put those smarts into his latest book, Hug Your Haters.

On this episode of Youpreneur FM, he’s sharing what he discovered on the science of complaints and customer service, why a lack of a response IS a response and how to shift from thinking you’re great at customer service to actually being great at it.

This is one episode not to be missed – in fact you may want to listen to it a few times for all the wisdom bombs Jay drops! Tune out everything else and settle in for this one, it’s a dandy.

In this 41 minute episode, Jay Baer and I discuss:

  • Where has there been an 800% increase in customer complaints?
  • Why the customer isn’t always right but should always get this: what is it?
  • Why ignoring your haters is the problem
  • How important is timing when replying to your haters?
  • Jay’s Rule of Reply Only Twice: how to follow it and why you should

Listen to Youpreneur with Chris Ducker below ...

The Show Notes

  continue reading

66 حلقات

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