Joe DeLoss - Founder of Hot Chicken Takeover [Meaningful Experiences]

Press 1 For Nick

Joe DeLoss is a social entrepreneur focused on building transformational brands for transformational people. He’s spent the last decade building businesses and providing meaningful employment opportunities for men and women who’ve faced significant adversity in their lives. Joe believes everyone deserves a fair chance to build a new story for themselves. His most recent success, Hot Chicken Takeover, is a fast-casual restaurant chain taking over the Midwest. 01:55 Why Hot Chicken? 03:25 Did you have restaurant experience? 04:42 What's your mission with HCT? 08:15 At HCT, approximately 70% of the staff have a criminal record, so what attributes are you looking for when hiring people? 09:35 HCT boasts retention rates three times its industry. What is the key to your success in retention? Benefits? Let them choose benefits. 14:05 How much do you focus on the Guest Experience? 18:00 What is the retention of your guests? 19:30 Do your guests know they are supporting a social enterprise, or are they just there for the awesome chicken? 21:32 What happens when you serve food and then went to strict carryout. 24:20 What's next for Hot Chicken Takeover 27:48 Bold Humility Joe's book recommendation: An Everyone Culture: https://amzn.to/3DkyynL Please fill out this survey: https://forms.gle/7ig267wFeyoLU2Xg7 Free Ebook *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me A Coffee *** BOOK RECOMMENDATIONS: Learn about all the guests book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY: VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES: Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/press1fornick/message