Build GPT-automated customer support with Azure Communication Services

Microsoft Mechanics Podcast

Combine Azure Communication Services, the same platform that runs Microsoft Teams, with the Azure OpenAI service for generative AI using GPT. Automate and transform your customer service interactions with faster and informed human-like responses, whether text-based through BOTs or through integrated voice channels. Provide a seamless escalation path for agents, with the context and precise information they need to rapidly and effectively respond to escalations.

Bob Serr, Azure Communication Services VP, joins Jeremy Chapman to share how to build GPT-automated customer support with Azure Communication Services.

► QUICK LINKS:

00:00 - Combine Azure AI and Azure Communication Services

01:02 - What is Azure Communication Services?

02:20 - Developer advantages

03:22 - Demo- customer experience

06:32 - Demo- technician experience

08:16 - See how it works behind the scenes

10:00 - How to get it up and running

12:18 - Wrap up

► Link References

Get core services up and running at https://aka.ms/ACSAIsampleapp

For more information, check out https://aka.ms/ACSdocs

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