5 Customer Support Tips

HTML All The Things - Web Development, Web Design, Small Business

المحتوى المقدم من Matt Lawrence and Mike Karan, Matt Lawrence, and Mike Karan. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرةً بواسطة Matt Lawrence and Mike Karan, Matt Lawrence, and Mike Karan أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.

2y ago 1:08:34

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Customer support can be one of the hidden "costs" of doing web development for clients. Without a dedicated support team, the IT support role often falls to the developer or freelancer that created the project. This great investment of time can often be overlooked by web developers that are looking to create more than they are to support. In this episode, Matt and Mike discuss some tips and tricks in 5 different areas of customer support including dealing with angry clients, ensuring that you're caring for yourself during all the stress, and ensuring that you know when to walk away.

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