S4E16 - How To Build An Unstoppable Alliance With CX Feat. Courtney Leblanc

Experiment Nation: The Podcast

In this episode, senior customer experience leader, Courtney LeBlanc, reveals the ideal partnership between CX and experimenters and shares invaluable insights on: Forging powerful partnerships between CX and experimenters Navigating the daily demands of a CX leader Simplifying CX workflows with customer insights ... and so much more! Don't miss out on this enlightening conversation from an expert in the CX game! Find Courtney on LinkedIn ⤵ LinkedIn: https://www.linkedin.com/in/courtney-leblanc-426920b3/ 00:00 Introduction and Mutual Appreciation 00:27 Meet Courtney: Customer Support and CX Expert 03:38 Building an Alliance with Customer Support 06:11 Challenges and Strategies in CX Collaboration 14:25 Data Analysis and Insights Sharing 23:01 The Ideal Partnership Between CX and Experimentation 24:47 Balancing Customer Insights and Business Priorities 26:46 The Emotional Impact of Customer Support 28:29 Communicating Customer Stories Effectively 30:04 Leveraging NPS Data for Product Improvement 32:08 Empowering Teams with Data Access 33:06 The Importance of Experiment Communication 37:53 Fostering Collaboration Between CX and Product Teams 48:58 Reflecting on Growth and Collaboration 50:22 Conclusion and Final Thoughts