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Insights Unlocked

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How Anthropologie gets omnichannel right (and what to learn) 27:29

منذ 8 أيام27:29

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27:29

Episode web page: https://tinyurl.com/2b3dz2z8 ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked , please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day. ----------------------- In this episode of Insights Unlocked , we explore the evolving landscape of omnichannel strategies with Kate MacCabe, founder of Flywheel Strategy. With nearly two decades of experience in digital strategy and product management, Kate shares her insights on bridging internal silos, leveraging customer insights, and designing omnichannel experiences that truly resonate. From the early days of DTC growth to today’s complex, multi-touchpoint customer journeys, Kate explains why omnichannel is no longer optional—it’s essential. She highlights a standout example from Anthropologie, demonstrating how brands can create a unified customer experience across digital and physical spaces. Whether you’re a marketing leader, UX strategist, or product manager, this episode is packed with actionable advice on aligning teams, integrating user feedback, and building a future-proof omnichannel strategy. Key Takeaways: ✅ Omnichannel vs. Multichannel: Many brands think they’re omnichannel, but they’re really just multichannel. Kate breaks down the difference and how to shift toward true integration. ✅ Anthropologie’s Success Story: Learn how this brand seamlessly blended physical and digital experiences to create a memorable, data-driven customer journey. ✅ User Feedback is the Secret Weapon: Discover how continuous user testing—before, during, and after a launch—helps brands fine-tune their strategies and avoid costly mistakes. ✅ Aligning Teams for Success: Cross-functional collaboration is critical. Kate shares tips on breaking down silos between marketing, product, and development teams. ✅ Emerging Tech & Omnichannel: Instead of chasing the latest tech trends, Kate advises businesses to define their strategic goals first—then leverage AI, AR, and other innovations to enhance the customer experience. Quotes from the Episode: 💬 "Omnichannel isn’t just about being everywhere; it’s about creating seamless bridges between every touchpoint a customer interacts with." – Kate MacCabe 💬 "Companies that truly listen to their users—through qualitative and quantitative insights—are the ones that thrive in today’s competitive landscape." – Kate MacCabe Resources & Links: 🔗 Learn more about Flywheel Strategy 🔗 Connect with Kate MacCabe on LinkedIn 🔗 Explore UserTesting for customer insights for marketers…

The McKinsey Podcast

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The McKinsey Podcast, our new flagship podcast series, takes you inside our global firm, and features conversations with experts on issues that matter most in business and management. McKinsey & Company is a management-consulting firm that helps businesses, governments, and not-for-profit organizations realize their most important goals. Topics covered in this series include strategy, technology, leadership, marketing, operations, organization, and the role of business in society.

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The McKinsey Podcast

updated منذ 12 يومًا

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The McKinsey Podcast

1
When the career ladder breaks for women—and how to succeed anyway 26:56

منذ 12 يومًا26:56

26:56

Career advancement is tough for everyone—but for women, it can feel particularly elusive. There’s a reason for that, according to the new book The Broken Run g : for every 100 men promoted early in their careers, only 81 women experience that same opportunity. On this episode of The McKinsey Podcast , the book’s authors, McKinsey Senior Partners Kweilin Ellingrud , Lareina Yee , and María del Mar Martínez , join McKinsey Global Editorial Director Lucia Rahilly to discuss the challenges that can limit professional women’s progress—as well as the approaches some have used to find their footing and continue to climb the career ladder successfully. ***** What's new on McKinsey.com? Beyond the start-up phase: Recipes for growth at mobility companies European automotive industry: What it takes to regain competitive Theme music is composed, performed, and produced by Joy Ngiaw. See www.mckinsey.com/privacy-policy for privacy information…

The McKinsey Podcast

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Gen AI is here—but where are its users? 24:04

منذ 26 يومًا24:04

24:04

Gen AI is evolving fast —but employee adoption is slow for most companies. On this episode of The McKinsey Podcast , we feature an episode of our technology podcast, At the Edge . Tech visionaries Navin Chaddha, managing partner at Mayfield Fund; Kiran Prasad, McKinsey senior adviser and CEO and cofounder of Big Basin Labs; and Naba Banerjee, McKinsey senior adviser and former director of trust and operations at Airbnb, join guest host and McKinsey Senior Partner Brian Gregg . They unpack the technical, cultural, and organizational challenges companies face—and what leaders can do to realize gen AI’s full potential while managing its risks. Theme music composed, performed, and produced by Joy Ngiaw. See www.mckinsey.com/privacy-policy for privacy information…

The McKinsey Podcast

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McKinsey’s highlights from Mobile World Congress 7:41

منذ 5 weeks7:41

7:41

Companies are getting practical about how to create value from gen AI – while 5G, satellites, and innovations in phone design also take center stage. This is a special, bonus episode of The McKinsey Podcast . McKinsey Partner Ferry Grijpink joined McKinsey Editorial Director Roberta Fusaro to share some immediate takeaways from the annual Mobile World Congress event in Barcelona. Theme music composed, performed, and produced by Joy Ngiaw. See www.mckinsey.com/privacy-policy for privacy information…

The McKinsey Podcast

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What's next for global banking? 25:51

منذ 6 weeks25:51

25:51

Banking has had a couple of very good years—the best, in fact, since the global financial crisis of 2007–09. Yet to some, the industry’s outlook seems less buoyant than recent profitability might suggest. On this episode of The McKinsey Podcast , McKinsey Senior Partners Klaus Dallerup and Pradip Patiath speak with McKinsey Global Editorial Director Lucia Rahilly about McKinsey’s latest global banking annual review , breaking down the sources of skepticism, the risks and opportunities of a changing landscape, and lessons leaders can take from banks that have consistently outperformed over the past decade. Articles mentioned: M&A Annual Report: Is the wave finally arriving? Investing in housing: Unlocking economic mobility for Black families and all Americans Theme music composed, performed, and produced by Joy Ngiaw. See www.mckinsey.com/privacy-policy for privacy information…

The McKinsey Podcast

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Building leaders from the ground up 26:09

منذ 8 weeks26:09

26:09

CEOs are confronting double the number of critical issues today compared with ten years ago. On this episode of The McKinsey Podcast , McKinsey Senior Partners Daniel Pacthod and Kurt Strovink , along with McKinsey Senior Advisor Wyman Howard, join McKinsey Editorial Director Roberta Fusaro to discuss the characteristics today’s business leaders need to handle greater and more frequent waves of disruption and how organizations can create the infrastructure and conditions to build team-oriented leaders. In our second segment, we examine three types of resiliencies that CEOs can develop within their companies with McKinsey Senior Partner Ida Kristensen . (Starts at about 18:05) Article mentioned: Superagency in the workplace: Empowering people to unlock AI’s full potential . Theme music composed, performed, and produced by Joy Ngiaw. See www.mckinsey.com/privacy-policy for privacy information…

The McKinsey Podcast

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Special episode: Debriefing Davos 2025 20:41

منذ 10 weeks20:41

20:41

The World Economic Forum was buzzing as leaders confront a world in flux. In this episode of The McKinsey Podcast, McKinsey senior partners Daniel Pacthod , Rodney Zemmel , and Tracy Francis talk with McKinsey global editorial director, Lucia Rahilly, about what happened in Davos last week (originally recorded for our webinar series, McKinsey Live). Key themes on the mountaintop were: AI transformation , resilience and geopolitics , EU competitiveness , the energy transition , and women’s health . Theme music composed, performed, and produced by Joy Ngiaw. See www.mckinsey.com/privacy-policy for privacy information…

The McKinsey Podcast

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Navigating the new geopolitical uncertainty 18:53

منذ 12 weeks18:53

18:53

Yes, the changing geopolitical reality presents new risks—but like all disruptions, it may also create new opportunities. On this episode of The McKinsey Podcast , Cindy Levy and Shubham Singhal , global coleaders of McKinsey’s geopolitics work , speak with global editorial director Lucia Rahilly about how leaders can orient themselves within this evolving geopolitical landscape and, in particular, begin to move beyond mitigating risk to finding and mobilizing on new opportunities. Articles mentioned: The value now consumer: making sense of consumer sentiment and spending Tariffs on the move? A guide for CEOs for 2025 and beyond Theme music composed, performed, and produced by Joy Ngiaw. See www.mckinsey.com/privacy-policy for privacy information…

The McKinsey Podcast

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Replaying a full year of The McKinsey Podcast—in just ten minutes 15:19

منذ 16 weeks15:19

15:19

Technology, talent, decarbonization—we explored these and many other topics this year on The McKinsey Podcast . A range of McKinsey partners joined us on the mic and offered their perspectives on the pivots that global business leaders have made to compete more effectively. On this episode, we revisit a few those discussions and offer quick takes from McKinsey partners on what has mattered most to CEOs and other C-suite leaders over the past 12 months. Also, McKinsey senior partners Kweilin Ellingrud , Sven Smit , and Yuval Atsmon talk about their choices for McKinsey’s 2024 book recommendations. Articles mentioned: AI for IT modernization: faster, cheaper, better A proactive approach to navigating geopolitics is essential to thrive Theme music composed, performed, and produced by Joy Ngiaw. See www.mckinsey.com/privacy-policy for privacy information…

The McKinsey Podcast

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The industries reshaping our global economy 19:02

منذ 17 weeks19:02

19:02

“ A bank and a steel company can walk into a bar and not have much to do with each other. But once one of the arena companies walks in, we’re all involved.” That’s McKinsey Global Institute director Chris Bradley . On the latest episode of The McKinsey Podcast , Chris spoke with global editorial director Lucia Rahilly about a new report delving into the next arenas of competition—namely, a set of dynamic, high-growth industries that are fundamentally redefining the global economy and changing the game for businesses across the board. Article mentioned: The McKinsey Quarterly Theme music composed, performed, and produced by Joy Ngiaw. See www.mckinsey.com/privacy-policy for privacy information…

The McKinsey Podcast

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What will it take for working women to rise? 27:15

منذ 20 weeks27:15

27:15

Ten years of research on women in the workplace , conducted by McKinsey in partnership with LeanIn.Org, reveals what’s better, what’s worse, and what all of us can do now to help more women advance—more quickly—at work. On this episode of The McKinsey Podcast , McKinsey senior partners Alexis Krivkovich and Lareina Yee speak with global editorial director Lucia Rahilly about where women’s experiences have improved, stalled, and even worsened over the past ten years, as well as about how to finally hasten the pace of change. Articles mentioned: The McKinsey Quarterly Global Banking Annual Review See www.mckinsey.com/privacy-policy for privacy information…

The McKinsey Podcast

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Special episode: Climate adaptation is one key theme at COP 29 2:36

منذ 21 weeks2:36

2:36

This is a special, bonus episode of The McKinsey Podcast . McKinsey partner Alexis Trittipo joins us from the UN climate change conference (aka COP 29) in Baku to share what she’s hearing about climate adaptation. See www.mckinsey.com/privacy-policy for privacy information

The McKinsey Podcast

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CEO Tufan Erginbilgiç on reinventing Rolls-Royce 25:30

منذ 22 weeks25:30

25:30

Since Tufan Erginbilgiç took the helm of the iconic brand, its share price has surged. Profits have more than doubled. How he did it is a case study in the art of corporate transformation. In conversation with McKinsey senior partner Michael Birshan. See www.mckinsey.com/privacy-policy for privacy information…

The McKinsey Podcast

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How the top UK companies have set themselves up for success 22:16

منذ 24 weeks22:16

22:16

If you have an ambition but no plan behind it, you’re probably not going to get the results you’re looking for. According to recent McKinsey research on the UK economy, the highest-performing UK companies have grounded their ambitions in a set of five conditions—looking at investors, incentives, sources of growth, partnerships, and people. And the results speak for themselves. On today’s episode of The McKinsey Podcast , senior partners Andrew Goodman and Tunde Olanrewaju speak with editorial director Roberta Fusaro about this research. In our second segment, we look at the role of the CEO during an M&A transition with senior partner Mieke Van Oostende , from our CEO Insights series . See www.mckinsey.com/privacy-policy for privacy information…

The McKinsey Podcast

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Rewiring for the era of gen AI 23:42

منذ 26 weeks23:42

23:42

It’s easy to fall in love with gen AI—but recent research suggests that realizing its value is harder than the hype. Rewired offers a playbook that can help. In this episode of The McKinsey Podcast , Rodney and fellow senior partners and co-authors Eric Lamarre and Kate Smaje join global editorial director Lucia Rahilly to talk about their book Rewired: The McKinsey Guide to Outcompeting in the Age of Digital and AI (Wiley, 2023)—which, a year and a gen AI disruption post publication, continues to offer leaders a play-by-play guide for outcompeting in a fast-changing era. In the second segment, senior partner Wesley Walden talks about the time he went to a client meeting instead of his son’s first concert. The client’s reaction taught him an important lesson about open communication. See www.mckinsey.com/privacy-policy for privacy information…

The McKinsey Podcast

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A net zero reality check 33:39

منذ 28 weeks33:39

33:39

Optimists, pessimists—who’s right? On this episode of The McKinsey Podcast, McKinsey senior partner Humayun Tai , partner Mekala Krishnan and global editorial director Lucia Rahilly discuss new research that takes stock of the physical realities shaping our trajectory toward net zero, as well as what needs to happen to address these challenges—and hasten progress—successfully. In our second segment, we hear about how to improve the CEO–board relationship with senior partner Celia Huber, from our CEO Insights series . Theme music composed and performed by Joy Ngiaw See www.mckinsey.com/privacy-policy for privacy information See www.mckinsey.com/privacy-policy for privacy information…

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