Does your AI-based interface talk to customers the way a real person would or is it tech for tech’s sake? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility is less about bolting on new features just because the tech is available and more about making tomorrow’s experiences feel intuitive and natural to the end customer using them. Today we’re diving into designing for the future of experiences with AJ Joplin, Senior Analyst at Forrester. About AJ Joplin AJ is the lead analyst for Forrester’s research on experience design (XD), design organizations, and design leadership. Helping XD and customer experience (CX) leaders develop and deliver on research-based strategy is AJ’s professional passion. She has observed that the most effective organizations combine clear purpose with the right people and leverage systems to clarify decision-making, prioritization, and workflows. AJ also has years of workshop facilitation experience in human-centered design and design thinking. Using her professional coaching skills, AJ bring clients through ambiguity and into alignment on what matters and what’s next. Resources Forrester: https://www.forrester.com https://www.forrester.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 " Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Last week, we saw how He speaks of two different gates or paths and how one leads to life, but the other leads to destruction (7:13-14). Now today, Jesus moves the discussion from warning about the path of destruction to warning against the prophets of destruction. He calls them wolves in sheep’s clothing. Why do we need this warning? Because not everyone who claims to speak for God is from God. Some are deceivers in disguise. And not only are they deceptive, they are dangerous. For claiming to be guides to the narrow gate, they actually lead people to the wide gate and destruction. What we need is spiritual discernment. If we don't exercise spiritual discernment, we risk being led astray. Without discernment, we could follow someone who ultimately leads us away from Christ and into destruction. In Matthew 7:15-20, Jesus warned His Kingdom citizens to beware false prophets by being spiritually discerning of their fruit. As kingdom citizens, we can exercise spiritual discernment to recognize false prophets.…
As we’ve studied His sermon, we’ve seen how Jesus has laid out what it looks like to live as citizens of the Kingdom of God. Now, as He closes, He calls us to a decision, to a choice. Whose kingdom will you choose? And it’s this choice that we’re discussing today. It’s a simple choice. For Jesus only offers two options: the wide gate or the narrow gate. That confronts our desire for spiritual autonomy. It challenges the mindset that we can take a little bit of Christianity, a little bit of self-help, and maybe sprinkle in some Eastern philosophy and end up just fine. But Jesus doesn’t leave room for a middle path! And that’s why we need this message today. Because the narrow way isn’t just hard to find—it’s easy to reject. Not because it's unclear, but because it's unpopular. And yet, it’s the only way that leads to real and lasting life. In Matthew 7:13-14, Jesus began to conclude His sermon by warning His first-century Jewish audience that there were only two spiritual paths, the broad way that leads to destruction and the narrow way that leads to life, and He instructed them to enter through the narrow gate.…
The world says, “You get what you earn.” The world’s currency is merit—performance, success, hard work, self-reliance. But the currency of the kingdom is asking. It’s coming to God not trying to earn His blessing, but as children depending on a generous Father. Now, that goes against everything we’re taught from an early age, doesn’t it? Many of us were raised to be self-sufficient, to never ask for help, to earn our way forward. And that’s why we need this message today. Some of us have grown weary in prayer. Others have stopped asking because we think God isn’t listening, or that we don’t deserve an answer. Some of us have tried to live the Christian life in our own strength and we're running on empty. Today’s message is a gracious reminder from Jesus: You don’t earn God’s favor—you ask for it. In Matthew 7, Jesus continued His Sermon on the Mount by teaching kingdom citizens how to experience the generous provision of their heavenly Father. We can experience the generous provision of our heavenly Father.…
Does our country feel more polarized today than in the past? Do you know what happens a lot when there are issues that divide groups of people? Most times, people identify with that issue. They make that issue part of their identity. Jesus continued His Sermon on the Mount by addressing judgment as He transitioned His message towards more interpersonal issues. In Matthew 7, Jesus continued the Sermon on the Mount and taught His listeners to avoid harsh and hypocritical judgment while also maintaining spiritual discernment. We can avoid harsh and hypocritical judgment and practice spiritual discernment.…
Anxiety is a topic that dominates the narrative today. You may not be diagnosed with an anxiety disorder, but are there stressors in your life that you are anxious about? Have you lost a job or looking for a new one? Are there final exams coming up, college decisions, financial aid or other academic stresses? How about relationship stress that causes anxiety? Marriage issues, dating problems, friendship relationships that are not “two way” can all cause anxiety. Jesus, with the crowds on the mountainside, guides us away from a life of anxiety, stress and worry and guides us towards a life of freedom with their Father. In the Sermon on the Mount, after Jesus called His listeners to make God their master, He then challenged them to not be anxious by freeing themselves from the worries of the world. Having made Jesus our Lord, we can free ourselves from the worries of the world.…
Many have discovered the emptiness in the pursuit of things that compete with the culture that God intends for His people in the Kingdom. God did not create us for the rat race. He created us to pursue Him and nothing can substitute the peace, joy and purpose we find in that pursuit. In today's text we will see our savior Jesus offering a better pursuit in the Kingdom of God. In Matthew 6, Jesus continued the Sermon on the Mount by teaching that those whose heart is on God, His Kingdom citizens, will lay up treasures in heaven.…
Jesus, with the crowds on the mountainside, began to remove some of those obstacles in prayer and guide them towards an intimate and purposeful fellowship with their Father. He guides through His Word today. In Matthew chapter 6 as Jesus continued the Sermon on the Mount, He taught the crowd how to pray as citizens in God’s Kingdom.…
In today’s world, appearance often trumps authenticity. Social media thrives on applause. Our culture encourages us to project a curated image—whether through photos, achievements, or even spiritual acts, like saying we’ll pray for someone or give to some cause we say we care about. But what if the pursuit of human recognition corrupts our faith? What if God isn't impressed by our outward acts at all, but is instead watching our hearts? Watching our motives? That’s really been the theme of the Sermon on the Mount—Jesus shifting the focus from outward behavior to inward transformation. He’s moved the emphasis of the Law from external compliance to internal motives. And now, in Matthew 6, He turns to our spiritual practices, not to say we shouldn’t do them, but to teach us how and why we should. He challenges us to examine not just what we do, but why we do it. For in the Kingdom of God, the heart and its motives and attitudes matter most. In Matthew 6:1-6; 16-18, Jesus warned His disciples against practicing acts of righteousness with the motive of human recognition rather than God’s.…
Have you ever been wronged so deeply that your first instinct was to strike back? Maybe it was a harsh word, a betrayal, or someone who simply made your life miserable. The world teaches us to stand our ground, defend our rights, and get even. But in the Sermon on the Mount, Jesus offers us a different way—a kingdom way. Jesus calls His followers not to live by the law of retaliation but by the law of love. Kingdom love doesn’t play by the world’s rules. It refuses revenge. It reaches across enemy lines. And it reflects the heart of God. What does love in the kingdom look like according to Jesus? In the gospel of Matthew 5:31-37, Jesus taught His disciples that true righteousness in the kingdom of heaven required a greater love than what was taught by the religious leaders of that day. As Kingdom citizens, we can answer Christ’s call to live according to His greater love.…
Today, we’ll be focusing on Matthew 5:31-37. We’ve titled this sermon: FAITHFULNESS IN THE KINGDOM because it addresses King Jesus' call to be faithful in keeping the marriage covenant and in our daily communication. In the gospel of Matthew 5:31-37, Jesus taught His disciples that true righteousness in the kingdom of heaven required a deeper faithfulness to the commitments they made than what was taught by the religious leaders of that day. As Kingdom citizens we are called to pursue faithfulness in all our commitments.…
Today, Jesus takes us into one of the most personal and challenging areas of life—our sexual purity. In a world flooded with temptation, sensuality, and distorted views of love, Jesus speaks with clarity and authority. He doesn’t lower the bar. He raises it to the level of the heart! Let’s be honest, no one escapes this struggle untouched. Lust isn't just a temptation we battle out there in the world. It’s a battle in here, in our hearts. If we’re going to live as faithful citizens of God's Kingdom, if we’re going to live counter to the world’s culture as salt and light, we need more than just a pursuit of outward obedience, trying to keep ourselves pure through self-effort. We need transformation of the heart! In our text today, Jesus exposes the root of our problem and calls us to radical, grace-filled purity. In the gospel of Matthew 5:27-30, Jesus confronted His hearers with the deeper intent of the Law, exposing the seriousness of lust as adultery of the heart, and calling them to a life of sexual purity as true citizens of God’s kingdom.…
On this day Easter Sunday we are reminded that Jesus claimed to be the Resurrection and the Life. He claimed that He was not only able to defeat death, but that He is the only way that we can receive this resurrection life. Where do you need this resurrection life today? Where are you experiencing death today? For there are many kinds of death: death of an unfulfilled dream; death of a relationship due to divorce or discord among former friends or family; and of course the finality of death itself. How do you face death? What do you believe about this? Jesus not only claimed to be the resurrection and the life. He proved it! His resurrection is a fact and a matter of historical record. Do you believe this? In the gospel of John 11:25-26, about two weeks before the first Easter Sunday, Jesus called Martha, whose brother Lazarus had died, to believe in Him as the resurrection and the life. We can experience resurrection life by believing in Jesus.…
We live in a world filled with division, uncontrolled anger, and broken relationships. Whether in families, communities, or workplaces, unresolved conflict is a barrier to true peace. We’re hearing of fathers and sons being at odds over politics, over how they voted. We’re seeing mothers and daughters fighting over gender issues and appropriate pronouns. Neighbors are ripping up yard signs, pulling down flags, and keying one another’s cars. Even in the church, we struggle with unresolved conflict that disrupts our unity. People leave their community group, their youth group, or even the church over discord, rather than learning to reconcile with one another. Yet Jesus calls us to pursue reconciliation as an essential element of living in His Kingdom. But how can we understand its importance? In the Gospel of Matthew 5:21–26, Jesus confronted His hearers with the deeper intent of the Law by exposing the seriousness of unresolved anger and urging them to pursue reconciliation as true citizens of God’s kingdom.…
In our text this week, Jesus transitions from His discussion of the character of Kingdom citizens (the Beatitudes), and the influence Kingdom citizens are to have in this world (salt/light), to those whom He calls great in the Kingdom of Heaven. He says that greatness in the Kingdom is connected to how we view the Bible, its commandments and how we view righteousness. Indeed, if we are to consider Jesus our King, then we must look at the Bible through His eyes! In the gospel of Matthew 5:17-20, Jesus called those who saw the Bible through His eyes great in the Kingdom of Heaven. We can be among those whom Christ calls great in the Kingdom.…
Last week, we studied the Beatitudes, the blessings of Kingdom living in Matthew 5:1-12. Today, we’ll be looking at Mathew 5:13-16, which as Dr. Danny Akin says, “flows naturally out of the Beatitudes.” For as he says it is “taking on and exhibiting the character of the Beatitudes that makes it possible for us to be salt and light on the earth” While the Beatitudes describe the inner character and blessed state of those who follow Jesus as King, these next verses describe how we are to live as Kingdom people outwardly in this world. How are we to live as Kingdom people? What does Jesus have to say about this? In the gospel of Matthew 5:13-16, Jesus used the two powerful metaphors of salt and light to call His disciples to faithfully bear witness of His transforming power by living as Kingdom people.…
مرحبًا بك في مشغل أف ام!
يقوم برنامج مشغل أف أم بمسح الويب للحصول على بودكاست عالية الجودة لتستمتع بها الآن. إنه أفضل تطبيق بودكاست ويعمل على أجهزة اندرويد والأيفون والويب. قم بالتسجيل لمزامنة الاشتراكات عبر الأجهزة.