World's Greatest Boss podcast

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المحتوى المقدم من Jackie Koch. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Jackie Koch أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.

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444- Eloping is Fun with Jenny Mac 1:06:22

منذ 35 weeks1:06:22

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قوائم

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1:06:22

Want to ditch the big wedding and elope? This episode's for you! Jenny Mac, creator of New York City-based Eloping is Fun, joins us this week to chat about the next steps after deciding to elope, as well as the creative ways couples are balancing traditions with a more intimate elopement or micro-wedding. Find Eloping is Fun on Instagram at @elopingisfun and their website elopingisfun.com Visit thebridechilla.com for all the latest news! BriteCo: Modern Insurance for Modern Milestones. Visit brite.co/bridechilla/ for a fast, free quote today and unlock peace of mind knowing you're covered. Learn more about your ad choices. Visit megaphone.fm/adchoices…

World's Greatest Boss

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Jackie Koch has been in the trenches building the teams that grow companies for over 15 years. She’s hired hundreds of people, navigated countless sticky situations, and earned an MBA along the way. From being deeply involved in the nitty-gritty of team building to now helping others navigate the waters of running a business, she wants to help you avoid the messes she’s had to help clean up. Listen in and discover insights on leadership dos and don'ts, strategies for effective hiring and team building, and essentials to keep your business in employment compliance. Through solo episodes, guest episodes featuring experts in the field, and candid conversations with her business partner you'll be well on your journey to becoming the World’s Greatest Boss.

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World's Greatest Boss

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World's Greatest Boss

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238. Why Your Assistant Isn’t Working (And How to Fix It) 17:03

منذ 10 weeks17:03

17:03

Everyone loves to tell busy founders, “You need an assistant!” But here’s the problem not all assistants are created equal. And if you hire the wrong one, you’ll waste money, get frustrated as hell, and end up thinking assistants don’t work. In this episode of World’s Greatest Boss, I break down the three main types of assistants: Virtual Assistant (VA), Personal Assistant (PA), and Executive Assistant (EA). You’ll learn exactly what each one does, the benefits and drawbacks, signals that it’s time to hire, and how to actually find the right one. By the end, you’ll know which assistant can buy back your time without making a costly hiring mistake. What You’ll Learn in This Episode: The core differences between a VA, PA, and EA The biggest mistake founders make when hiring an assistant Signs that you’re ready for each type of assistant The real costs (and hidden costs) of these roles Where to find the right assistant for your needs Why This Matters: Hiring the wrong kind of assistant is one of the most expensive mistakes you can make as a founder. Whether you’re drowning in repetitive admin tasks, losing weekends to errands, or stuck in the weeds of business operations, the right assistant can give you back your time — and your sanity. Resources and Links: Connect with Jackie on LinkedIn Learn more at People Principles Dan Martell’s book: Buy Back Your Time If you enjoyed today’s episode: Subscribe to World’s Greatest Boss wherever you listen to podcasts Leave a review to help more business owners find the show Share this episode with a founder friend who’s overwhelmed and needs help…

World's Greatest Boss

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237. Managing Workloads and Preventing Burnout with Borja Cuan 18:06

منذ 12 weeks18:06

18:06

In this episode of World’s Greatest Boss, we dig into one of the biggest challenges service-based business owners face: balancing client growth with team health. My guest, Borja Cuan, co-founder of 415 Digital, manages over $280 million in ad spend every year—and he’s built a thriving business by doing something most agencies won’t: keeping workloads small so his team can go deeper, deliver better results, and stay engaged. Together, we explore: Why hiring ahead of need can transform client experiences. The real reason employee retention is harder than ever—and how to handle it. How to spot overwhelm before it becomes burnout (and what to do about it). Why investing in personal well-being outside of work is just as important as managing workload inside of work. The overlooked power of relationship building and spending non-work time with your team. Borja’s approach flips the typical agency model on its head—and his insights on retention, loyalty, and workload management will challenge how you think about leading your own team. By the end of this episode, you’ll have fresh ideas for keeping your people motivated, building loyalty, and leading a team that doesn’t just survive—but thrives. Connect with me on Linkedin: https://www.linkedin.com/in/jackiemkoch/ Find more information on my website: https://peopleprinciples.co Connect with Borja Cuan on Linkedin: https://www.linkedin.com/in/borjacuan Find more information about Four15 Digital: https://four15digital.com/…

World's Greatest Boss

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236. 6 Reasons You Need to Address Performance Issues Early 17:37

منذ 13 weeks17:37

17:37

What happens when you know someone on your team isn’t performing but you keep putting off the conversation? In this episode of World’s Greatest Boss, I break down exactly why avoiding performance conversations is one of the costliest mistakes you can make as a leader. We’ll cover six powerful reasons to address performance issues early, from keeping your top performers engaged to protecting your business from legal risk. I’ll also walk you through the most common excuses leaders give for delaying these convos (and why they don’t hold up), plus my simple, no-drama framework for having these conversations without making them confrontational. By the end of this episode, you’ll have the tools to give feedback faster, protect your culture, and actually help your team members improve without losing sleep over it. Quick-hit framework for performance conversations: Be specific . Point to exact behaviors or results that are off track. Connect to impact . Show how the issue affects the team, clients, or business. Collaborate on next steps , Agree on a clear plan for improvement. Document it . Keep a record, even if it’s just a quick note. Resources & Links: Connect with me on LinkedIn Find more leadership and HR resources at peopleprinciples.co…

World's Greatest Boss

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235. People Strategy Is Business Strategy: The Essentials You Need 18:26

منذ 15 weeks18:26

18:26

People Strategy Is Business Strategy: The Essentials You Need Think HR should handle all the “people stuff”? Think again. In this episode, I’m calling out one of the most common mistakes founders make when trying to scale—treating people strategy like an admin function or annoyance instead of core business strategy. I break down exactly what people systems you need and why this is all a part of your overall business operations strategy, not something else you need to do. We’ll talk through the key systems every small business needs to grow a high-performing team, how to divide ownership between HR, managers, and leadership, and what happens when you avoid the hard conversations and hope someone else will handle them for you. If you’ve ever said, “I just need to hire a strong HR person to manage the team,” this episode is for you. What you’ll hear in this episode: [1:45] Why outsourcing leadership doesn’t work [4:00] The parts of people strategy founders must own [7:20] HR’s real role—and where their responsibility ends [9:40] The essential systems every growing team needs [13:10] The “Owner Map” for hiring, management, and culture [16:25] What happens when you pass off uncomfortable conversations [18:00] Practical steps to lead your team (with HR as a co-pilot) [20:15] Wrap-up: Scaling people is the job Resources + Links Connect with me on LinkedIn Get our HR & Hiring Essentials Need help building your people systems? Reach out for a free discovery call…

World's Greatest Boss

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234. Andrew Horn on Using Relational Leadership to Strengthen Your Culture 30:27

منذ 17 weeks30:27

30:27

High-performing cultures aren’t built by rules—they’re built by leaders who take full responsibility. In this episode of World’s Greatest Boss, I’m joined by Andrew Horn, executive coach to CEOs at companies like TOMS and Hinge, and the founder of Tribute.co. After scaling his startup to 120 employees and overseeing a successful exit, Andrew now dedicates his work to helping founders, CEOs, and leadership teams master relational leadership —a framework that fosters trust, accountability, and real cultural change. We dive deep into Andrew’s 5-step framework for moving from reactivity to conscious leadership. You’ll learn how to identify your own unmet needs, how to respond to conflict without judgment, and how to create small rituals that lead to big cultural impact. Whether you lead a small team or a growing company, this conversation will challenge you to lead with intention—and give you tangible tools to help your team thrive. What You’ll Learn in This Episode: [04:00] Why Andrew chose to focus on people after exiting his company [08:00] What is relational leadership? [09:45] The 5 core skills of relational leadership [13:00] Why unmet needs create most workplace tension [14:00] The “5 A’s” framework for resolving tension and unmet needs [17:00] Using nonviolent communication to provide feedback [25:30] Rituals and tools for building a culture of growth Resources Mentioned: Book : The 15 Commitments of Conscious Leadership Book : Nonviolent Communication by Marshall Rosenberg Tool : Bonusly – peer recognition platform Connect with Andrew Horn: Website: andrewhorn.com Instagram: @itsandrewhorn Blog : Relational Leadership Substack – new articles every Wednesday Retreats : The Junto – men’s leadership retreats Connect with Jackie: LinkedIn: linkedin.com/in/jackiemkoch Learn more: peopleprinciples.co…

World's Greatest Boss

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233. Don’t Hold Secret Expectations: Why Clarity Builds High-Performing Teams 16:43

منذ 18 weeks16:43

16:43

If you’ve ever caught yourself thinking, “They should know better” about someone on your team, this episode is for you. In today’s episode I break down a trap that many founders and managers fall into: holding secret expectations—unspoken rules that frustrate you when broken but were never actually communicated in the first place. Whether it’s scheduling mid-day appointments, not replying fast enough, or showing up unprepared to meetings, these invisible standards hurt performance, erode trust, and create unnecessary team drama. I share real-world examples from my HR consulting work, explain why this dynamic happens (even to the best leaders), and give you a step-by-step guide to setting clear, kind, and actionable team operating procedures that support accountability without micromanaging. What You’ll Learn: What “secret expectations” are and how they quietly show up in teams The real reason you get frustrated with employees who should know better How to turn unspoken assumptions into documented team norms Why clear operating procedures are essential for scaling effectively A framework to reset expectations without eroding trust How to reflect on your own leadership habits and start fresh Stay Connected: Connect with me on Linkedin Need some HR consulting in your business? Check out our services…

World's Greatest Boss

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232. Building a Mission-Driven Team with Rachel Lauren, COO of Debbie 27:51

منذ 19 weeks27:51

27:51

What does it really take to build a team that believes in your mission…. and sticks around? In this episode of World’s Greatest Boss, I sit down with Rachel Lauren, the co-founder and COO of Debbie, a platform that flips the script on financial rewards by helping users earn points for good money habits. Rachel and her team have grown Debbie from zero to 70,000+ users and just as impressively, from 2 scrappy co-founders to a 12-person, mission-driven team. We talk through the real decisions startup leaders face when hiring: when to buy vs. build talent, how to manage performance without overcomplicating things, and why frequent feedback actually improves employee output. You’ll walk away with ideas to put in place right now whether you’re managing one person or a small but mighty team. What You’ll Hear in This Episode: [1:00] The backstory behind Debbie and how rewards for good financial habits work [3:30] Why mission alignment matters—and how it helps attract great talent [5:05] Build vs. Buy: How they developed interns into leaders [10:20] A refreshingly simple performance review cadence (and why it works) [18:45] When and how compensation conversations happen—and why they keep them separate from reviews [22:00] Setting promotion expectations, especially with Gen Z team members [25:45] Rachel’s surprising inspiration for leadership: the Dallas Cowboys Cheerleaders documentary Resources & Mentions: Try Debbie: joindebbie.com Performance management software: Effy.ai Bonusly (for peer recognition): bonusly.com Podcast mentioned: Honestly by Bari Weiss, featuring the Dallas Cowboys Cheerleaders doc Connect with Rachel: LinkedIn - Rachel Lauren Connect with Jackie: LinkedIn: linkedin.com/in/jackiemkoch Want my best hiring resources? Download here…

World's Greatest Boss

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231. Before You Fire Them: Try This First with Brice Jagger 16:02

منذ 20 weeks16:02

16:02

What if the person you’re about to fire isn’t the problem… it’s the role they’re in? In this episode of World’s Greatest Boss, Jackie Koch talks with Brice Jaggars, bestselling author of Two Fish in the Tree, about how role alignment and soft skills play a huge role in team performance. Brice shares practical tips for figuring out if someone is in the wrong job, how to spot soft skill mismatches, and what to try before you cut ties with a struggling employee. Whether you’re leading a small team or managing a growing company, this episode will help you rethink how you approach performance issues and keep the right people on board. What You’ll Learn: [1:30] Why performance issues often come down to the wrong role [3:15] The difference between technical skills and soft skills [4:20] The most common soft skill gaps that cause problems [6:15] What to do when you want to keep someone but their current job isn’t working [7:55] A real-life example of reassignment that worked [9:30] Why not everyone can fit into the same mold [11:00] How to decide when it’s time to move on [12:15] Coaching new grads versus managing experienced team members [13:25] Why remote work makes soft skill development harder [14:35] Brice’s inspiration behind Two Fish in the Tree Resources & Links: Buy Brice’s book: Two Fish in the Tree on Amazon Connect with Brice on LinkedIn Connect with Jackie on LinkedIn: linkedin.com/in/jackiemkoch Download free hiring resources from Jackie at People Principles…

World's Greatest Boss

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230. Great Hires Don’t Come From Job Boards and What to Do Instead 21:33

منذ 21 weeks21:33

21:33

If you’re still relying on job boards to hire your next great employee, this episode is your wake-up call. I break down why “post and pray” is no longer an effective hiring strategy especially if you’re trying to land top-tier talent. Instead, you’ll learn the three proactive methods recruiting teams use every day to find the right people (and how you can do it yourself as a founder, hiring manager, or business owner). No agency fees required. What You’ll Learn: Why job boards should be used for validation, not as your primary hiring strategy How to use LinkedIn like a recruiter, even if you’re not one The hidden goldmine in your customer base, superfans, and existing network Smart ways to use Facebook groups, community content, and micro-influencers to identify potential hires What sourcing tools like PIN, Fetcher, and GEM can do and how they can work like a junior recruiter on autopilot Jackie’s real-world examples from med spas, product brands, and tech startups using these tactics successfully Free Resources Mentioned: FREE Hiring Handbook + Interviewing Masterclass 👉 peopleprinciples.co/hiring 📲 Connect with Jackie: 🔗 LinkedIn & 🌐 peopleprinciples.co…

World's Greatest Boss

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229. Compressed Workweeks, Culture by Design, and Coaching Your Team Through AI Adoption — with Art Shectman 33:01

منذ 22 weeks33:01

33:01

In this episode I’m joined by Art Shectman, founder and CEO of Elephant Ventures, a global innovation firm helping companies unlock the full potential of AI transformation. But we don’t just talk tech: we dive into the human side of building and leading a business. Art shares how he intentionally designed a company culture built on dependability, psychological safety, and joyful work. We talk about how his team successfully adopted a compressed four-day workweek, and what it really takes to implement major organizational shifts like AI adoption without sparking panic or burnout. You’ll walk away with a better understanding of how to structure your team for accountability (without toxicity), why empowering employees beats micromanaging every time, and how to lead transformation with honesty, clarity, and how to get buy-in from the ground up. If you’re thinking about hiring across borders, piloting a 4-day week, or embracing AI in your business you don’t want to miss this one. What you’ll hear in this episode: [1:40] How Elephant Ventures helps companies get 20X results from AI - not just 20% [3:29] Why Art started hiring internationally in 2008 [4:12] The early struggles of global hiring (and why EORs are game-changing now) [7:17] Why founders must prioritize their “joyfulness battery” [10:17] Building culture intentionally: dependability, kindness, and the value pyramid [14:02] Holding people accountable without being toxic [18:17] How Elephant Ventures rolled out a compressed 4-day workweek [22:15] Lessons from testing and scaling flexible work [24:10] Coaching teams through AI transformation without fear [26:29] Creating psychological safety in practice [30:06] Why vulnerability and consistency matter more than charisma [32:19] Where to find Art’s thought leadership on AI and transformation Resources and links: Connect with Art on LinkedIn: Art Shectman Explore Elephant Ventures’ AI resources: Elevate.ElephantVentures.com Connect with me on LinkedIn: Jackie Koch Download my free HR + Hiring Essentials Playbook: peopleprinciples.co…

World's Greatest Boss

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228. Startup Life Is a Rollercoaster: Real Talk from Startup CEO David Metz 24:55

منذ 23 weeks24:55

24:55

In this episode of World’s Greatest Boss , I’m joined by David Metz, CEO and founder of PrizeOut, a startup that helps credit unions and gaming platforms reward their users with high-value digital gift cards. David shares how he scaled his company from his couch to over 50 employees, what he’s learned about leadership, hiring, and culture along the way, and how AI is transforming the startup landscape. We talk candidly about the chaos of startup life, how to hire top talent in today’s challenging market, why referrals beat resumes, and how generalists (finally) get their time to shine. David also drops real-talk advice on why soft skills now matter more than ever, and the personal toll entrepreneurship can take without a solid support system. Whether you’re growing your team, figuring out how to lead through uncertainty, or just trying to make sense of AI’s impact on the workplace, this one’s for you. WHAT YOU’LL HEAR IN THIS EPISODE: [1:12] Why David’s team fell in love with credit unions and how PrizeOut serves them [3:46] From gaming to gift cards - how PrizeOut started and evolved [5:14] Building a 50+ person team and navigating remote vs. in-office culture shifts [7:02] The AI revolution and what it means for your job (and your kids’) [10:20] Real-world ways to use AI in hiring and operations today [12:50] What actually works when hiring great people (hint: it’s not LinkedIn) [14:32] The problem with AI-assisted projects in interviews [16:14] David’s hiring framework: IQ, EQ, BQ (business quotient), and PQ (PrizeOut quotient) [17:17] “Business is easy. People are hard.” Why leadership is emotionally exhausting [19:53] Culture is a reflection of the founder - how David builds with intention [22:37] Leadership habits David’s working on now [23:28] The one thing every entrepreneur must have to survive the rollercoaster LINKS & RESOURCES: Learn more about PrizeOut Connect with David Metz on LinkedIn or email him directly at david@prizeout.com Take the CliftonStrengths Assessment to discover your top talents 📥 GET OUR FREE HR + HIRING ESSENTIALS PLAYBOOK Need help building your dream team or managing the one you’ve got? Download our free HR & Hiring Essentials Playbook with resources that make hiring, onboarding, and compliance way easier: 👉 peopleprinciples.co…

World's Greatest Boss

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227. How to Run Effective One-on-Ones That Actually Improve Performance 16:02

منذ 24 weeks16:02

16:02

Are 1:1s a waste of time? Not if you’re leading a growing team. In this episode host Jackie Koch challenges the rising trend of skipping one-on-one meetings and explains why most leaders can’t afford to follow that advice. You’ll learn what great 1:1s actually look like, how they improve trust, performance, and retention, and how to run them without adding chaos to your calendar. Whether you’re a first-time founder or a seasoned CEO, this episode will help you lead your team better with one of the most underrated leadership tools out there. What You’ll Learn: Why some high-profile CEOs have ditched 1:1s—and why that doesn’t apply to you The real cost of skipping 1:1s (burnout, blindspots, and turnover) A simple structure for running effective, low-lift 1:1s How to tailor your 1:1s to different team members and situations Coaching-style questions that help your team solve problems and grow What former Facebook exec Julie Zhuo learned about 1:1s after 13 years under Mark Zuckerberg Perfect For: Startup founders Small business owners Team leads and first-time managers Anyone who wants to lead with more intention and less reactivity Free Resource: Grab the HR + Hiring Essentials Playbook, packed with templates and tips to manage and grow your team Visit peopleprinciples.co to download Subscribe and Review: If this episode helped you, the best way to support the show is to subscribe, share it with a fellow leader, and leave a quick review on Apple Podcasts or Spotify. It helps more people find the show and become better bosses.…

World's Greatest Boss

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226. How Defining Core Values Created 90% Fewer of People Problems with Kristian Ranta 28:07

منذ 25 weeks28:07

28:07

What if you could eliminate the vast majority of your people problems, before they even start? In this episode of World’s Greatest Boss , I sit down with Kristian Ranta, CEO and co-founder of Meru Health, a Y Combinator-backed mental health startup, to explore how defining company values from day one helped him build a thriving team culture that actually works. Kristian shares the hard earned lessons from his previous startup, where people problems ran rampant, and how that experience led him to start Meru Health with a deep focus on values, team traits, and mission alignment. We dig into the tangible ways his team lives those values today from hiring and firing to decision-making and leadership style. This episode is packed with real-life advice for founders and leaders who want to build a values-driven culture, reduce team drama, and focus more time on building the business. What you’ll hear in this episode: [1:15] Kristian’s journey from founder trauma to intentional culture [4:20] How Meru Health built a values-driven business from the start [7:15] Why Kristian cold-emails experts before hiring [9:00] Their structured hiring process (including a paid take-home assignment) [12:30] How to create a culture of accountability with low hierarchy [14:15] Nordic vs U.S. workplace dynamics [18:00] Bringing values to life in hiring, firing, and daily decisions [21:00] The founder’s biggest hiring regret—and what he changed [23:00] What actually happens in a core values workshop [25:00] The surprising origin of “compassion” as a company value [27:10] How Meru Health provides virtual mental healthcare across the U.S. Resources & Links: Learn more about Meru Health or check if you’re covered at: https://meru.us/podcast Connect with Jackie on LinkedIn: linkedin.com/in/jackiemkoch Explore more resources and hiring tips at: peopleprinciples.co 🎧 Listen, learn, and don’t forget to share this episode with another founder or leader who’s building a team from the ground up.…

World's Greatest Boss

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225. The Cost of Experience: Is It Worth Paying More for a Senior Hire? 19:36

منذ 27 weeks19:36

19:36

You thought paying top dollar would take something off your plate, but here you are... staring at the payroll report wondering why things aren’t moving faster. In this episode, we’re breaking down a common leadership dilemma: should you hire someone with experience who can (theoretically) hit the ground running or bring in someone with potential and invest in their growth? Jackie unpacks the pros and cons of each approach, shares tips for how to assess which option is right for your business, and offers a candid look at why hiring experienced people isn’t a magic fix. You’ll learn how to set realistic expectations, structure a proper onboarding timeline, and align your hiring strategy with your budget, business stage, and team development goals. Whether you’re hiring your first leadership team or adding junior roles with room to grow, this episode gives you the framework you need to make intentional, effective hiring decisions—without the second guessing or sticker shock. What you’ll hear in this episode: [1:15] The difference between “buying” vs. “building” talent [3:00] When it makes sense to buy talent (and the risks to watch for) [7:40] Why even experienced hires need a real onboarding plan [10:00] Managing your expectations during the ramp-up phase [13:10] When to consider building talent from within [15:35] Signs you’re ready to invest in mentoring and development [18:45] A reality check on budgets and market compensation [21:15] What to do when the candidate market doesn’t match your expectations [24:00] Using both strategies in tandem as your business grows [26:10] Wrap up: how to avoid costly hiring mistakes by choosing the right approach Resources mentioned: 🎯 Download the Hiring & HR Essentials Playbook – Free Notion guide with hiring rubrics, onboarding templates, and HR foundations to get your systems dialed in. 📌 Connect with Jackie on LinkedIn…

World's Greatest Boss

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224. Why Managing People Is the Hardest Part of Building a Business with Rob Kaczmark 24:05

منذ 28 weeks24:05

24:05

How do you go from sleeping in your office to leading a team of 30+ creatives—and still make payroll every two weeks without fail? In this episode, I sit down with Rob Kaczmark, founder and CEO of Spirit Juice Studios, an Emmy award-winning video production house, to unpack what it really takes to grow a sustainable, values-driven business. Rob gets candid about the messy, often-overlooked realities of leadership—learning to delegate, getting honest 360 feedback, hiring your first employee, and letting go of perfection so your team can thrive. He shares practical insights any founder or CEO can relate to, especially if you’re navigating the tricky transition from do-it-all founder to empowering leader. This episode is packed with real stories, hard-won lessons, and a surprising amount of Office-style humor. WHAT YOU’LL HEAR IN THE EPISODE: [1:00] The early years of Spirit Juice and why managing people—not filmmaking—became Rob’s biggest challenge [4:25] Taking the leap to hire your first full-time employee [6:10] The 3 phases of growth and why founders get stuck [8:30] Why “if you want to grow, you have to let go” became Rob’s leadership mantra [10:00] How 360 reviews helped him become a better leader [13:00] The onboarding rituals that make new employees feel seen [15:45] How Spirit Juice builds culture through memes, pranks, and “The Juices” awards [17:20] Rob’s approach to developing meaningful company values [19:00] What “to be unclear is to be unkind” really means in practice [20:50] Why extreme ownership is the foundation of team accountability [22:00] Rob’s best advice for leaders trying to grow a high-functioning team RESOURCES & LINKS: Connect with Rob at Spirit Juice Studios Follow me on LinkedIn: linkedin.com/in/jackiemkoch Learn more about how I help business owners build great teams: peopleprinciples.co 🎥 Watch the Halloween prank video mentioned in the episode…

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