In this episode, industry veteran and current catering consultant Jim Rand shares lessons from building and scaling catering programs at brands like Panera Bread and PF Chang’s. Jim walks us through how to build a robust catering program—from understanding production and technology integration to menu adaptation—and how operators can use tools and online ordering systems to streamline operations. He also dives into marketplace strategy, self-delivery vs. third-party fulfillment, and the key investments needed to stand out in a competitive landscape.…

Jenifer Kern, CMO of Qu, joins us to unpack key insights from Qu’s 2025 State of Digital Report. We dive into the major trends shaping the restaurant industry—from the shift from third-party to first-party ordering, to tech stack consolidation, AI adoption, the rise of kiosks and smart kitchens, and more. Plus, how success hinges on how effectively restaurants can unify and activate their data.…

In this episode, Cynthia Hollen, CEO of Mavi.io, shares how in-car ordering is changing the game for consumers. We explore the growing demand for seamless ordering as people look for ways to streamline the process without reaching for their phones. Cynthia also discusses how tech can enhance promotions, upselling, and overall user experience. From the rise of pre-ordering after the pandemic to discovering best practices for the future, we dive into the ongoing evolution of the industry.…

Join Fred LeFranc, CEO of Results Thru Strategy, as we explore the adoption of agentic and generative AI, the impact of robotics, and how restaurants are navigating the value wars. Plus, Fred gives us a look at what's driving success at brands like Chili’s in today’s competitive market.

With no one-size-fits-all solution, managing a tech stack can be tricky—especially when handling multiple vendors while operators are already juggling so many hats.. In this episode, Maia dives deep into the everyday tech challenges restaurants face, from legacy POS system switches to simple Wi-Fi issues. She explains how Science On Call helps tackle these problems and shares strategies for restaurants.…

Jenn Saunders-Haynes, Director of Global Catering at Subway explores how catering has shifted in recent years, with changing consumer demands for speed, quality, and accuracy. She shares how Subway adapts through tech and compelling food visuals, along with valuable advice for operators of any size.

In this episode, Anna explores the differences in restaurant marketing strategies for small, local businesses versus larger brands, focusing on community engagement and standing out in a competitive market. She also discusses how leveraging technology and customer data for personalization can foster stronger connections with customers.…

Deborah Matteliano, Global Head of Amazon Web Services discusses how AI, predictive ordering, and chatbots are transforming the restaurant industry, plus dives into the future role of tech in hospitality. She also shares valuable, actionable leadership tips for women in tech, focusing on confidence, resilience, and empowering others.…

Andrew dives into Papa John’s hybrid delivery strategy, how the brand leverages technology to adapt to new generations in a competitive pizza market, and explores the future of pizza delivery innovations.

Christine Schindler, CEO and Cofounder of PathSpot, discusses the complexity of food safety in today’s omnichannel restaurant environment and how she created a tech solution for real-time monitoring to reduce the risk of foodborne illnesses.

In this episode, Gracie Prasanson, VP of Sales at Jason’s Deli, discusses how the brand continues to excel in off-premises operations. She dives deep into catering, sharing best practices for this growing sector, and highlights how technology and a hybrid delivery fleet can help scale your on-demand business.…

In this episode, we explore Cousins Maine Lobster—a leader in the food truck and brick-and-mortar space. Co-founder Sabin Lomac shares insights from their Shark Tank experience that helped launch the business. Discover what makes their mobile restaurant concept so successful, and tune in for invaluable advice for aspiring entrepreneurs!…

In this episode of the Food On Demand Podcast, host Bernadette interviews Wow Bao CEO Geoff Alexander on redefining the restaurant experience through non-traditional locations, technology and gamification in the metaverse. Co-host Adam also joins to discuss the state of drone delivery and a delivery speed test on DoorDash, Uber Eats and Grubhub.…

In the 31st episode of the Food On Demand Podcast, hosts Tom and Bernadette interview Michael Boyan, director of digital operations at Shake Shack. They also cover Instacart’s big IPO and Kitchen United CEO Michael Montagano departing for Dog Haus.

In the 30th episode of the Food On Demand Podcast, hosts Tom and Bernadette interview Bikky co-founder and CEO Abhinav Kapur about the future of customer relationship management and loyalty in restaurants. They also cover MrBeast filing suit against Virtual Dining Concepts and Domino’s signing with its first third-party delivery provider—Uber Eats.…