المحتوى المقدم من Gavin Scott. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Gavin Scott أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
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Episode Notes [03:47] Seth's Early Understanding of Questions [04:33] The Power of Questions [05:25] Building Relationships Through Questions [06:41] This is Strategy: Focus on Questions [10:21] Gamifying Questions [11:34] Conversations as Infinite Games [15:32] Creating Tension with Questions [20:46] Effective Questioning Techniques [23:21] Empathy and Engagement [34:33] Strategy and Culture [35:22] Microsoft's Transformation [36:00] Global Perspectives on Questions [39:39] Caring in a Challenging World Resources Mentioned The Dip by Seth Godin Linchpin by Seth Godin Purple Cow by Seth Godin Tribes by Seth Godin This Is Marketing by Seth Godin The Carbon Almanac This is Strategy by Seth Godin Seth's Blog What Does it Sound Like When You Change Your Mind? by Seth Godin Value Creation Masterclass by Seth Godin on Udemy The Strategy Deck by Seth Godin Taylor Swift Jimmy Smith Jimmy Smith Curated Questions Episode Supercuts Priya Parker Techstars Satya Nadella Microsoft Steve Ballmer Acumen Jerry Colonna Unleashing the Idea Virus by Seth Godin Tim Ferriss podcast with Seth Godin Seth Godin website Beauty Pill Producer Ben Ford Questions Asked When did you first understand the power of questions? What do you do to get under the layer to really get down to those lower levels? Is it just follow-up questions, mindset, worldview, and how that works for you? How'd you get this job anyway? What are things like around here? What did your boss do before they were your boss? Wow did you end up with this job? Why are questions such a big part of This is Strategy? If you had to charge ten times as much as you charge now, what would you do differently? If it had to be free, what would you do differently? Who's it for, and what's it for? What is the change we seek to make? How did you choose the questions for The Strategy Deck? How big is our circle of us? How many people do I care about? Is the change we're making contagious? Are there other ways to gamify the use of questions? Any other thoughts on how questions might be gamified? How do we play games with other people where we're aware of what it would be for them to win and for us to win? What is it that you're challenged by? What is it that you want to share? What is it that you're afraid of? If there isn't a change, then why are we wasting our time? Can you define tension? What kind of haircut do you want? How long has it been since your last haircut? How might one think about intentionally creating that question? What factors should someone think about as they use questions to create tension? How was school today? What is the kind of interaction I'm hoping for over time? How do I ask a different sort of question that over time will be answered with how was school today? Were there any easy questions on your math homework? Did anything good happen at school today? What tension am I here to create? What wrong questions continue to be asked? What temperature is it outside? When the person you could have been meets the person you are becoming, is it going to be a cause for celebration or heartbreak? What are the questions we're going to ask each other? What was life like at the dinner table when you were growing up? What are we really trying to accomplish? How do you have this cogent two sentence explanation of what you do? How many clicks can we get per visit? What would happen if there was a webpage that was designed to get you to leave? What were the questions that were being asked by people in authority at Yahoo in 1999? How did the stock do today? Is anything broken? What can you do today that will make the stock go up tomorrow? What are risks worth taking? What are we doing that might not work but that supports our mission? What was the last thing you did that didn't work, and what did we learn from it? What have we done to so delight our core customers that they're telling other people? How has your international circle informed your life of questions? What do I believe that other people don't believe? What do I see that other people don't see? What do I take for granted that other people don't take for granted? What would blank do? What would Bob do? What would Jill do? What would Susan do? What happened to them? What system are they in that made them decide that that was the right thing to do? And then how do we change the system? How given the state of the world, do you manage to continue to care as much as you do? Do you walk to school or take your lunch? If you all can only care if things are going well, then what does that mean about caring? Should I have spent the last 50 years curled up in a ball? How do we go to the foundation and create community action?…
المحتوى المقدم من Gavin Scott. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Gavin Scott أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
Gavin Scott, charismatic customer service expert, hosts this weekly podcast where he shares his own experiences of being in the military, of business, of sport and of life, all through the magic of storytelling. Gavin's stories and humour are guaranteed to brighten your day.
المحتوى المقدم من Gavin Scott. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Gavin Scott أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
Gavin Scott, charismatic customer service expert, hosts this weekly podcast where he shares his own experiences of being in the military, of business, of sport and of life, all through the magic of storytelling. Gavin's stories and humour are guaranteed to brighten your day.
This compilation has been dug out of the Customer Service Gold Dust archive for your listening pleasure... In this episode, Gavin is joined firstly by Gregorio Uglioni - a Digital & Business Transformation Specialist and also the host of the CX Goalkeeper Podcast. Next, we hear Gavin share a wonderful exercise to help you focus on achieving your most important goals on a regular basis - the perfect time to revisit it with the end of the year approaching. Finally, Gavin is joined by Hrushi Kulkarni - a Certified CX Practitioner who discusses various aspects of predictive analysis. ------ You can find Gregorio online at: LinkedIn ------ You can find Hrushi online at: LinkedIn ------ FeedSpot - 30 Best Customer Service Podcasts ------ This podcast is hosted by Gavin Scott, an inspirational and entertaining professional speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages. To get in touch with Gavin find him online or on social media at: Website LinkedIn…
This has been dug out of the Customer Service Gold Dust archive for your listening pleasure... In this episode, Gavin is joined by Ryan Noakes. Ryan is a Customer Success Manager for EMEA and the US at SAI360. We hear him discuss the importance of understanding the nuances of LinkedIn; he explains what Customer Success really means to him and why it has been such a core component of the bigger picture; and how, despite his tender age, he became "One To Watch". ------ You can find Ryan online at: LinkedIn ------ FeedSpot - 30 Best Customer Service Podcasts ------ This podcast is hosted by Gavin Scott, an inspirational and entertaining professional speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages. To get in touch with Gavin find him online or on social media at: Website LinkedIn…
This has been dug out of the Customer Service Gold Dust archive for your listening pleasure... In this episode, Gavin is joined by Natasha Ratanshi-Stein. Natasha is the Founder of Surfboard. We hear her describe how she came up with the idea for Surfboard and what solutions it aims to provide; the reason behind aiming to bring more humanity to issues like scheduling; and why the opportunity was there to offer a more refined and collaborative piece of technology in the CX industry. ------ You can find Natasha online at: LinkedIn Website ------ FeedSpot - 30 Best Customer Service Podcasts ------ This podcast is hosted by Gavin Scott, an inspirational and entertaining professional speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages. To get in touch with Gavin find him online or on social media at: Website LinkedIn…
This has been dug out of the Customer Service Gold Dust archive for your listening pleasure... In this episode, Gavin is joined by Karl Sandland. Karl is the Founder and Chief Experience Officer at BrightCX LTD. We hear him discuss the importance of companies rediscovering the human touch in a post-COVID landscape; how a recent interaction with two contrasting companies highlighted how to deal with a customer - but also how to turn them off; and why asking what animal someone considers themselves to be can act as a wonderful gateway to finding out their true needs! ------ You can find Karl online at: LinkedIn ------ FeedSpot - 30 Best Customer Service Podcasts ------ This podcast is hosted by Gavin Scott, an inspirational and entertaining professional speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages. To get in touch with Gavin find him online or on social media at: Website LinkedIn…
This has been dug out of the Customer Service Gold Dust archive for your listening pleasure... In this episode, Gavin is joined by Customer Service and Sales Trainer, Rob Moon. Rob has years of experience training and is the Director of Rob Moon Training. We hear him highlight various ways to improve the experience between execs and customers; why the triangle between customer service, sales and marketing is so vital; and how software can enable training even if you are working from home. ------ You can find Rob online at: LinkedIn ------ FeedSpot - 30 Best Customer Service Podcasts ------ This podcast is hosted by Gavin Scott, an inspirational and entertaining professional speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages. To get in touch with Gavin find him online or on social media at: Website LinkedIn…
Welcome to Episode 83 of the Customer Service Gold Dust Podcast. In this episode, Gavin is joined by Alison Boyle. Alison is an author, marketing strategist and funnel expert. We hear her talk about her initial experiences in customer service and what they taught her; why real listening is the most important aspect underpinning so many customer-facing roles; and how vital copy is to getting across your message to the right audience. ------ You can find Alison online at: LinkedIn Website LA Marketing Website ------ FeedSpot - 30 Best Customer Service Podcasts ------ This podcast is hosted by Gavin Scott, an inspirational and entertaining professional speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages. To get in touch with Gavin find him online or on social media at: https://gavinscott.me/ https://www.linkedin.com/in/gavinscottltd/…
This has been dug out of the Customer Service Gold Dust archive for your listening pleasure... In this episode, Gavin is joined by Rebecca Brown. Rebecca is the Founder and Lead Consultant at Think Wow. We hear her discuss the journey of starting up a new CX business in lockdown and why, in some ways, the timing was beneficial; how CX is such a crucial part of customer service and the ways in which businesses can leverage it for their benefit; and why the issue of bullying is so close to her heart, leading her to become an advocate against it. ------ You can find Rebecca online at: LinkedIn Website ------ FeedSpot - 30 Best Customer Service Podcasts ------ This podcast is hosted by Gavin Scott, an inspirational and entertaining professional speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages. To get in touch with Gavin find him online or on social media at: https://gavinscott.me/ https://www.linkedin.com/in/gavinscottltd/…
This has been dug out of the Customer Service Gold Dust archive for your listening pleasure... In this episode, Gavin is once again joined by Elaine Lee. Elaine is the Managing Director of ReynoldsBusbyLee. We hear her talk about how mystery shopping can be beneficial in both quantitative and qualitative scenarios; give some examples where companies have been made to realise customer pain points in the ordering process; and why it's so crucial to know who your customers are in order to cater to them effectively. ------ You can find Elaine online at: LinkedIn Website ------ FeedSpot - 30 Best Customer Service Podcasts ------ This podcast is hosted by Gavin Scott, an inspirational and entertaining professional speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages. To get in touch with Gavin find him online or on Social Media at: https://gavinscott.me/ https://www.linkedin.com/in/gavinscottltd/…
This has been dug out of the Customer Service Gold Dust archive for your listening pleasure... In this episode, Gavin is joined by Jamie Thorpe. Jamie is a CX, Research and Engagement Professional - and the Head of Experience Management at Ipsos MORI CX. We hear him pinpoint why priorities are always an essential part of any roadmap; when mediocrity is the thing to be feared - not digitisation; and the tangible benefits of communicating with customers during The Credit Crunch. ------ You can find Jamie online at: LinkedIn ------ FeedSpot - 30 Best Customer Service Podcasts ------ This podcast is hosted by Gavin Scott, an inspirational and entertaining professional speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages. To get in touch with Gavin find him online or on social media at: https://gavinscott.me/ https://www.linkedin.com/in/gavinscottltd/…
This has been dug out of the Customer Service Gold dust archive for your listening pleasure... In this episode, Gavin is joined by James Dodkins. James is a Speaker, Author and Customer Experience Rock Star. We hear him discuss his journey from award-winning guitarist in a heavy metal band to becoming a CX evangelist; he highlights how much of today's organisational structure is still based on a potentially outdated theory from 250 years ago; and why focusing on the needs of the customer instead of just their wants should lead to long-lasting success. ------ You can find James online at: LinkedIn Instagram Website ------ FeedSpot - 30 Best Customer Service Podcasts ------ This podcast is hosted by Gavin Scott, an inspirational and entertaining Professional Speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages. To get in-touch with Gavin find him online or on Social Media at: https://gavinscott.me/ https://www.linkedin.com/in/gavinscottltd/…
This has been dug out of the Customer Service Gold dust archive for your listening pleasure... In this episode, Gavin is joined by Diane Magers. Diane is the Founder and Chief Experience Officer at Experience Catalysts. We hear her describe her journey from clinical psychology to CX, and why tough questions played such a key role; the reasons why organisations that have effectively digitally transformed are so far ahead of the competition; and the link between "YOLO" culture and the "Great Realignment". ------ You can find Diane online at: LinkedIn ------ FeedSpot - 30 Best Customer Service Podcasts ------ This podcast is hosted by Gavin Scott, an inspirational and entertaining Professional Speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages. To get in-touch with Gavin find him online or on Social Media at: https://gavinscott.me/ https://www.linkedin.com/in/gavinscottltd/…
Welcome to Episode 77 of The Customer Service Gold Dust Podcast. In this episode, we take the opportunity to revisit some special moments from a selection of Gavin's wonderful monologues over the first 75 episodes. Some of the topics include: how to make a conversation feel easy; the importance of demonstrating curiosity; providing a world class welcome; and an exercise in staying memorable. ------ FeedSpot - 30 Best Customer Service Podcasts ------ This podcast is hosted by Gavin Scott, an inspirational and entertaining Professional Speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages. To get in-touch with Gavin find him online or on Social Media at: https://gavinscott.me/ https://www.linkedin.com/in/gavinscottltd/…
Welcome to Episode 76 of The Customer Service Gold Dust Podcast. In this episode, we take the opportunity to revisit 5 special moments from some incredible guests that have joined the podcast over the first 75 episodes. So join us in this trip down memory lane and thanks to all the amazing guests and listeners who have helped in making the show so special thus far. ------ FeedSpot - 30 Best Customer Service Podcasts ------ This podcast is hosted by Gavin Scott, an inspirational and entertaining Professional Speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages. To get in-touch with Gavin find him online or on Social Media at: https://gavinscott.me/ https://www.linkedin.com/in/gavinscottltd/…
Welcome to Episode 75 of the Customer Service Gold Dust Podcast. In this episode, Gavin is joined by Luba Chudnovets. Luba Chudnovets is Co-Founder and CEO of Cordless. We hear her talk about her fascinating experience at (then) start-up bank, Monzo and what it taught her about Customer Service; why voice should always have a place for customers; she highlights the technologies available to help agents identify common pressing concerns; and why she values problems as an opportunity rather than a hindrance. ------ You can find Luba Chudnovets online at: LinkedIn Cordless Website Email Address ------ FeedSpot - 30 Best Customer Service Podcasts ------ This podcast is hosted by Gavin Scott, an inspirational and entertaining Professional Speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages. To get in-touch with Gavin find him online or on Social Media at: https://gavinscott.me/ https://www.linkedin.com/in/gavinscottltd/…
Welcome to Episode 74 of The Customer Service Gold Dust Podcast. This episode is dedicated to the upcoming Awards International 'UK Customer Experience Awards 2022' event that is taking place in October. So have a listen, and if you're interested in attending or being a judge, go to https://cxa.co.uk/ to find out more. You can also get in touch with Tamara Memedovic for further information here: https://www.linkedin.com/in/tamara-memedovic-147b6b222/ ------ FeedSpot - 30 Best Customer Service Podcasts ------ This podcast is hosted by Gavin Scott, an inspirational and entertaining Professional Speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages. To get in-touch with Gavin find him online or on Social Media at: https://gavinscott.me/ https://www.linkedin.com/in/gavinscottltd/…
مرحبًا بك في مشغل أف ام!
يقوم برنامج مشغل أف أم بمسح الويب للحصول على بودكاست عالية الجودة لتستمتع بها الآن. إنه أفضل تطبيق بودكاست ويعمل على أجهزة اندرويد والأيفون والويب. قم بالتسجيل لمزامنة الاشتراكات عبر الأجهزة.