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المحتوى المقدم من Telecom Reseller. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Telecom Reseller أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
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All About Change


1 Eli Beer & United Hatzalah: Saving Lives in 90 seconds or Less 30:20
30:20
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Eli Beer is a pioneer, social entrepreneur, President and Founder of United Hatzalah of Israel. In thirty years, the organization has grown to more than 6,500 volunteers who unite together to provide immediate, life-saving care to anyone in need - regardless of race or religion. This community EMS force network treats over 730,000 incidents per year, in Israel, as they wait for ambulances and medical attention. Eli’s vision is to bring this life-saving model across the world. In 2015, Beer expanded internationally with the establishment of branches in South America and other countries, including “United Rescue” in Jersey City, USA, where the response time was reduced to just two minutes and thirty-five seconds. Episode Chapters (0:00) intro (1:04) Hatzalah’s reputation for speed (4:48) Hatzalah’s volunteer EMTs and ambucycles (5:50) Entrepreneurism at Hatzalah (8:09) Chutzpah (14:15) Hatzalah’s recruitment (18:31) Volunteers from all walks of life (22:51) Having COVID changed Eli’s perspective (26:00) operating around the world amid antisemitism (28:06) goodbye For video episodes, watch on www.youtube.com/@therudermanfamilyfoundation Stay in touch: X: @JayRuderman | @RudermanFdn LinkedIn: Jay Ruderman | Ruderman Family Foundation Instagram: All About Change Podcast | Ruderman Family Foundation To learn more about the podcast, visit https://allaboutchangepodcast.com/ Looking for more insights into the world of activism? Be sure to check out Jay’s brand new book, Find Your Fight , in which Jay teaches the next generation of activists and advocates how to step up and bring about lasting change. You can find Find Your Fight wherever you buy your books, and you can learn more about it at www.jayruderman.com .…
Telecom Reseller / Technology Reseller News
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المحتوى المقدم من Telecom Reseller. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Telecom Reseller أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
AI,AI, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.
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52 حلقات
وسم كل الحلقات كغير/(كـ)مشغلة
Manage series 2674324
المحتوى المقدم من Telecom Reseller. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Telecom Reseller أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
AI,AI, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.
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Telecom Reseller / Technology Reseller News

“We’re turning a mandate into an operational advantage.” — Barbara Sharnak, SVP of Business Development, Relay In a wide-ranging conversation with Technology Reseller News publisher Doug Green, Barbara Sharnak, Senior Vice President of Business Development at Relay , outlines how the company is transforming frontline communication for industries that have traditionally relied on walkie-talkies and two-way radios. Relay replaces legacy radio systems with a cloud-connected platform designed for high-noise, high-mobility environments such as manufacturing, hospitality, education, healthcare, and logistics. “The legacy radio has been around for a reason,” says Sharnak, “but it hasn’t evolved to meet the productivity and safety needs of today’s frontline workers.” Unlike traditional devices, Relay’s system unifies real-time voice, location tracking, text communication, and AI-powered features like Team Translate , which enables seamless multilingual communication across teams. Relay devices integrate cellular and Wi-Fi connectivity to deliver nationwide coverage without costly infrastructure upgrades. The hardware itself is rugged, waterproof, and designed for extended battery life — delivering up to 24 hours of uptime in even the most demanding environments. Sharnak highlights how Relay’s panic alert system and precise indoor GPS capabilities have helped customers in hospitality and facilities management not only meet safety mandates but also improve operations. “We support over 5,000 properties,” she notes, “and for many of them, replacing radios with Relay has added value beyond compliance — driving analytics, workforce visibility, and improved morale.” With mobile apps, dashboards, and seamless integration across devices, Relay enables centralized control while keeping frontline teams hands-free and heads-up. The platform also opens doors for MSPs, MSSPs, and channel partners seeking new revenue streams through communication modernization. For more information, visit relaypro.com .…
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Telecom Reseller / Technology Reseller News

1 BluebirdSales.io and floLIVE Partner to Expand Cellular Connectivity Solutions for Security and IoT Deployments, Podcast 7:48
7:48
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This podcast is a part of a collection of podcasts recorded at ISC West 2025 and previously shared on social media. At ISC West 2025, BluebirdSales.io, an outsourced sales and marketing firm dedicated to the technology sector, showcased its deepening partnership with floLIVE, a global cellular MVNO (mobile virtual network operator) known for simplifying and scaling connectivity in security and IoT applications. Tom Dever, president and self-described “strategy guy” at BluebirdSales.io, explained the company’s mission: “We’re not just about sales—we’re about helping technology companies build strategic paths to market. That means understanding the technical problems and delivering the right solutions to the right partners.” At ISC West, Dever and his team were onsite supporting floLIVE’s booth, helping introduce the company’s carrier-agnostic connectivity to a range of security-focused exhibitors and attendees. floLIVE enables OEMs and integrators to embed global, multi-carrier eSIMs into their products, providing automatic access to networks like AT&T, Verizon, T-Mobile, and U.S. Cellular—with no need for separate SKUs or carrier contracts. “It’s a game-changer for manufacturers,” said Dever. “One SIM, one integration, and you’re connected nearly anywhere.” floLIVE’s technology is especially useful for security and monitoring devices—such as IP cameras and smart sensors—that need to transmit critical data from remote or variable locations. Their local IMSI capabilities ensure compliance with global data sovereignty rules, converting devices into local nodes on the cellular network and avoiding roaming restrictions in regions like Brazil and Turkey. Dever also spotlighted floLIVE’s channel-friendly approach. MSPs and MSSPs can white-label floLIVE’s platform or refer it as a connectivity solution, offering new revenue streams while enhancing customer deployments. “Partners can resell the service or embed it in their offerings—either way, it’s a win-win,” he said. In addition to floLIVE, BluebirdSales.io is also engaged with global tech brands like Arduino and Grin. The latter showcased an M.2 module at ISC West featuring floLIVE-enabled connectivity with both cellular and Skylo satellite support—ideal for rugged deployments in agriculture, energy, or isolated security locations. BluebirdSales.io continues to bridge the gap between innovative products and effective go-to-market execution. As connectivity becomes increasingly central to physical security solutions, partnerships like the one between BluebirdSales and floLIVE are helping integrators, manufacturers, and MSPs meet the moment—with confidence and scale. Learn more at: www.floLIVE.net and www.bluebirdsales.io .…
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Telecom Reseller / Technology Reseller News

This podcast is a part of a collection of podcasts recorded at ISC West 2025 and previously shared on social media. “Show me unattended cash. Show me wet floors. Show me signs still on display after the promo ends.” — Jac Ondaye, March Networks, introducing AI Smart Search at ISC West 2025 At ISC West 2025, Technology Reseller News publisher Doug Green sat down with Jac Ondaye of March Networks to explore how generative AI is revolutionizing video surveillance and business intelligence. March Networks’ new solution, AI Smart Search , brings the power of natural language and large language models to video data. With AI Smart Search, users can ask questions like “show me unattended cash” or “show me empty shelves” —and the system instantly scans millions of image snapshots across multiple cameras and locations to deliver actionable results. “This isn’t just about security,” said Ondaye. “It’s about improving operations, compliance, marketing execution, and risk management. Whether you’re a QSR, a retailer, or a bank, AI Smart Search helps you detect issues before they escalate.” Key features include: Generative AI and Natural Language Interface : Ask questions via text or voice-to-text for instant results. Multi-Site, Multi-Camera Search : Analyze image snapshots across a vast camera network. Use Cases Beyond Security : Identify safety risks (e.g. wet floors), operational inefficiencies (e.g. empty shelves), marketing compliance (e.g. outdated signs), and camera malfunctions. Cloud-Based and Remote-Accessible : No need to review live footage or send staff on-site—monitor and manage everything remotely. March Networks supports global sales through an extensive channel partner network , offering the solution to MSPs, MSSPs, and enterprise customers worldwide. To learn more, visit marchnetworks.com and explore the AI Smart Search video demo and brochure.…
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Telecom Reseller / Technology Reseller News

This podcast is a part of a collection of podcasts recorded at ISC West 2025 and previously shared on social media. “Cellular isn’t just a cost center—it’s a revenue driver.” — Dan Heredia, Zipit Wireless, on turning IoT connectivity into a business asset At ISC West 2025, Doug Green of Technology Reseller News caught up with Dan Heredia , Director of Marketing at Zipit Wireless , to discuss how the company helps OEMs and IoT solution providers unlock the full value of cellular connectivity. Zipit Wireless is a global IoT Mobile Virtual Network Enabler (MVNE/MD&O) , providing cellular services and the tools to connect, manage, and monetize IoT deployments. From connected cameras and drones to irrigation systems and smart vehicles, Zipit’s platform supports companies that need remote or mobile connectivity where Wi-Fi is not an option. “More cameras mean more data—and that means more cost and more complexity,” said Heredia. “We help product companies simplify connectivity across multiple carriers, avoid overages, and turn cellular into a scalable subscription offering.” Zipit’s value proposition includes: Multi-carrier cellular connectivity through one provider Connectivity management software to control usage and cost Subscription monetization tools to package and resell services to end users Serving OEMs, IoT product companies, and solution providers , Zipit enables its customers to bundle cellular data with SaaS or value-added services—creating a seamless, revenue-generating experience for end users and dealers alike. As cellular becomes central to emerging use cases in security and beyond, Zipit offers a clear path forward: simplify, control, and capitalize. To learn more, visit zipitwireless.com .…
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Telecom Reseller / Technology Reseller News

This podcast is a part of a collection of podcasts recorded at ISC West 2025 and previously shared on social media. “The code isn’t silly—until you need it.” — Jerry Last, RATH by AVIRE, on the life-saving role of emergency communications At ISC West 2025, Technology Reseller News publisher Doug Green sat down with Jerry Last, Technical Sales Manager at RATH by AVIRE , to explore the intersection of life safety, emergency communication, and the evolving world of POTS line replacement. RATH by AVIRE is a leading manufacturer and distributor of code-compliant emergency communication systems for elevators, areas of refuge, and public safety networks. At the show, Last showcased the SmartView 2 , the company’s latest two-way elevator communication system designed to meet the most recent codes—including visual capabilities for individuals who are deaf, mute, or otherwise unable to speak during an emergency. “We’ve gone beyond voice,” said Last. “SmartView 2 adds a camera for visual confirmation and enables text-based communication, ensuring no one is left behind in a crisis.” RATH’s solutions are deeply integrated into building safety infrastructure , especially in new construction where legacy POTS lines are unavailable. Their cellular voice gateways offer flexible, reliable alternatives that plug directly into analog devices, allowing contractors to meet stringent safety codes without traditional telecom service dependencies. Key offerings discussed include: Area of Refuge Systems : For individuals who can’t evacuate during a fire or emergency. Code-Compliant Elevator Systems : Featuring both audio and video two-way communication. DAS and BDA Systems : To ensure first responders maintain radio communication within buildings. Cellular Gateways for POTS Replacement : An affordable and code-compliant option for elevator voice systems. With operations across North America and support from regional sales teams, RATH helps customers navigate the complex patchwork of safety codes , which vary by county and municipality. “We stay ahead of code changes and keep our customers informed,” said Last. “Our job is to make sure people are safe—and that contractors are always code-ready.” To learn more, visit www.rathcommunications.com or call 1-800-457-1461.…
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Telecom Reseller / Technology Reseller News

This podcast is a part of a collection of podcasts recorded at ISC West 2025 and previously shared on social media. “We don’t look for faces—we look for behaviors.” — Corbin Uselton, Koshee Security, speaking with Doug Green at ISC West 2025 At ISC West 2025, Technology Reseller News publisher Doug Green met with Corbin Uselton of Koshee Security to explore how the company is using AI to elevate surveillance while respecting privacy. Koshee’s flagship product, Koshee Protect , uses on-site AI detection to monitor security camera feeds in real time—identifying suspicious behaviors such as theft, weapon detection, perimeter breaches, and more. “We’re not doing facial recognition,” Uselton emphasized. “We’re focused on behaviors—jumping a fence, concealing an item, or pulling a weapon—not identities.” The system is designed for a range of customers, from small retailers and gas stations to global logistics companies. It works by processing video locally , maintaining privacy compliance while sending immediate alerts with image frames when predefined threats or behaviors are detected. The platform is highly configurable, allowing users to set different detection parameters by camera, location, and time of day. Koshee also provides role-based alerts, enabling specific employees to receive notifications depending on the context—such as detecting weapons in restricted zones or after-hours movement on remote sites. With integration options for both direct customers and channel partners (like MDI), Koshee is enabling smarter, more responsive security without compromising data ethics. To learn more, visit koshee.ai .…
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Telecom Reseller / Technology Reseller News

This podcast is a part of a collection of podcasts recorded at ISC West 2025 and previously shared on social media. “Secure by design, global by nature—floLive is redefining IoT connectivity for the security world.” — Emanuel Maceira, floLIVE, speaking with Doug Green at ISC West 2025 At ISC West 2025, Technology Reseller News publisher Doug Green sat down with Emanuel Maceira of floLIVE to explore how the company is transforming the way the security industry connects devices globally. floLIVE, the world’s largest IoT connectivity provider, offers a powerful platform that enables seamless, secure deployment of connected devices across all industries—from smart agriculture to physical security. “Whether it’s a connected camera, an emergency response device, or a sensor, our platform eliminates the need for site surveys,” explained Maceira. “We ensure connectivity anywhere in the world with automated, over-the-air provisioning.” Security is central to floLIVE’s architecture. By owning and operating a full, global mobile core network, floLIVE delivers local data breakout and compliance with data sovereignty regulations. “Wherever your data is generated, that’s where it stays,” said Maceira, highlighting how floLIVE supports both compliance and performance by maintaining local points of presence around the globe. The conversation also touched on floLIVE’s expanding capabilities, including the upcoming launch of its global multi-carrier VoLTE (Voice over LTE) service—described as a long-awaited advancement for security providers requiring high-reliability voice support across geographies. With a robust partner ecosystem of ODMs, OEMs, and manufacturers, floLIVE helps customers integrate eSIMs, 5G connectivity, and carrier-grade security into new products. The company’s upcoming presence at MVNO Nation in Miami, in partnership with Helix, underscores its continued commitment to enabling tailored solutions across verticals. To learn more, visit floLIVE.net .…
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Telecom Reseller / Technology Reseller News

1 “It’s Not the Flashy Vulnerabilities—It’s the Ones You Miss”: SonicWall’s Douglas McKee on Prioritizing Cybersecurity at RSA, Podcast
SAN FRANCISCO — RSA Conference 2025 “Sixty percent of the attacks we’re tracking target low-profile vulnerabilities—things like privilege escalation and security bypasses, not the headline-making zero days,” says Douglas McKee, Executive Director of Threat Research at SonicWall. Speaking live from the show floor at RSA 2025, McKee outlined how SonicWall is helping partners prioritize threats that are actually being exploited, not just those getting attention. In a fast-paced conversation with Technology Reseller News publisher Doug Green, McKee unveiled SonicWall’s upcoming Managed Prevention Security Services (MPSS) . The offering is designed to help reduce misconfigurations—a leading cause of breaches—by assisting with firewall patching and configuration validation. SonicWall is also collaborating with CySurance to package cyber insurance into this new managed service, providing peace of mind and operational relief to MSPs and customers alike. “Over 95% of the incidents we see are due to human error,” McKee noted. “With MPSS, we’re stepping in as a partner to reduce that risk.” McKee also previewed an upcoming threat brief focused on Microsoft vulnerabilities , revealing an 11% year-over-year increase in attacks. Despite attention on high-profile CVEs, SonicWall’s data shows attackers often rely on under-the-radar vulnerabilities with lower CVSS scores. For MSPs , McKee shared a stark warning: nearly 50% of the organizations SonicWall monitors are still vulnerable to decade-old exploits like Log4j and Heartbleed . SonicWall’s telemetry-driven insights allow MSPs to focus remediation on widespread, high-impact threats. SonicWall’s transformation from a firewall vendor to a full-spectrum cybersecurity provider was on display at RSA Booth #6353 (North Hall) , where the company showcased its SonicSensory MDR , cloud offerings, and threat intelligence. “We’ve evolved into a complete cybersecurity partner,” McKee said. “Whether it’s in the cloud or on-prem, we’re helping MSPs and enterprises defend smarter.” Visitors to the SonicWall booth were treated to live presentations and fresh coffee—while those not attending can explore SonicWall’s insights, including its February 2024 Threat Report and upcoming threat briefs, at www.sonicwall.com .…
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Telecom Reseller / Technology Reseller News

“Coverage on demand is here—and it’s being built by the community.” —Mario Di Dio, General Manager, Network Helium, Nova Labs Mario Di Dio In a groundbreaking step toward redefining wireless connectivity, Helium Network and Nova Labs have teamed up with AT&T to deliver seamless, secure Wi-Fi access across the U.S. through a decentralized network model. In a podcast interview with Technology Reseller News, Mario Di Dio, General Manager of Network Helium at Nova Labs, walked us through this major milestone and explained how Helium is reshaping the economics and delivery of mobile data. Unlike traditional networks built on costly infrastructure and centralized control, the Helium model allows individuals and businesses to host “mini cell towers”—hotspots that contribute to a nationwide mesh network. Now, with AT&T onboard, the Helium Network enables AT&T customers to connect automatically to these community-powered hotspots without any manual setup, thanks to Passpoint-enabled, WPA3-secure connections. “Just walk into a participating venue like a restaurant or community center,” said Di Dio, “and your phone automatically connects to the network without passwords, boosting coverage in hard-to-reach indoor areas.” The benefits extend to small business owners who can offer secure, guest Wi-Fi while earning Helium Network Tokens (HNT) for hosting a hotspot. This not only enhances customer satisfaction but also introduces a new revenue stream. Deployment is flexible—businesses can install purpose-built Helium devices or convert existing hardware from brands like Ubiquiti, Cisco Meraki, and Aruba into Helium-compatible units. A central element of Helium’s transparency and scalability is Helium World (world.helium.com), a live, blockchain-backed dashboard that displays real-time data on hotspot locations, user traffic, and network usage. With over 90,000 active hotspots and peaks of over 900,000 users, the platform provides both visibility for carriers and insights for potential deployers. Another standout innovation is Helium’s real-time quality of experience (QoE) metrics. “For the first time, carriers can get live KPIs from third-party Wi-Fi connections just like they do from their own cellular networks,” said Di Dio. This allows providers like AT&T to monitor and dynamically manage the user experience, toggling between Wi-Fi and cellular as needed. As Helium expands through partnerships with other mobile and virtual network operators, its vision for “coverage on demand” continues to gain traction. Using an innovative “expansion zone” feature, carriers can request network growth in targeted areas, and Helium’s community of deployers responds. With this shift, Di Dio believes we’re witnessing the future of wireless—one that’s scalable, community-driven, and more responsive to real-world needs. “It’s a very interesting economic proposition for carriers, and a practical one for the people and places that make up our connected world,” he said. Learn more: www.helium.com Live dashboard: world.helium.com #HeliumNetwork #NovaLabs #DecentralizedWiFi #AT&T #TelecomInnovation #WiFiConvergence #BlockchainConnectivity #vCon #TechReseller #HotspotEconomy #WirelessInfrastructure #ConnectivitySolutions…
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Telecom Reseller / Technology Reseller News

“You’re not just replacing a line—you’re building a 20-year bridge to the future.” — Jake Jacoby, TELCLOUD In the latest episode of the POTS and Shots podcast series, Technology Reseller News publisher Doug Green returns with Jake Jacoby of TELCLOUD to explore what it really takes to future-proof telecom infrastructure . As traditional POTS lines vanish, the stakes are high—not only for enterprises managing legacy systems like elevators, alarms, and fax machines, but also for channel partners aiming to deliver lasting value . Jacoby outlines how TELCLOUD’s architecture separates the router from the analog solution, ensuring that as wireless standards evolve—from 4G to 5G and eventually 6G—only modular upgrades are needed. With carrier-grade engineering , swappable batteries, and flexible components, TELCLOUD aims to outlast today’s solutions and simplify tomorrow’s transitions. “Legacy equipment isn’t going anywhere,” Jacoby notes. “Your replacement needs to last just as long.” Doug and Jake also tackle messaging for resellers , emphasizing the dual communications strategy: detailed technology briefings for partners, and a clear, stress-free promise to customers—”We’ve got you.” And as always, the series concludes with a toast. This week’s featured tequila: Grand Mayan Ultra Aged , a sipping tequila aged up to five years in French and American oak barrels. “It’s a tequila that doesn’t just taste good—it tells a story of time and craft,” says Jacoby. Next up in the series: No Barriers, No Headaches: Becoming a TELCLOUD Reseller is Easy. Learn more: www.telcloud.com 844-900-2270 Contact Jake: jake@telcloud.com #POTSReplacement #FutureProofTelecom #ChannelPartners #5GReady #UCaaS #TequilaTalk #Telcloud #POTSandShots #CarrierGrade #SustainableSolutions…
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Telecom Reseller / Technology Reseller News

1 “The Year of Monetizing Minutes Is Over”: Akixi on the Next Phase of Service Provider Differentiation, Podcast
“Gone are the days when service providers could differentiate on call minutes alone. Today, success depends on analytics, integrations, and delivering real-time value to customers.” — John Christian, Vice President of Marketing, Akixi In this special podcast presented by TR Publications and the Cloud Communications Alliance (CCA), Technology Reseller News publisher Doug Green speaks with John Christian, Vice President of Marketing at Akixi, a CCA member and a leading provider of cloud-based value-added services for service providers. Akixi helps service providers deepen customer engagement and generate new revenue through a robust suite of capabilities including advanced call analytics, CRM integration, and real-time call intelligence. The Akixi platform supports seamless provisioning across platforms like Microsoft Teams, Webex, and BroadWorks. Migration and Market Forces Christian highlights the accelerating shift away from legacy PBX platforms such as Avaya, Mitel, and CUCM—driven not only by end-of-life announcements and reduced vendor focus but also by the pull of modern cloud-based solutions. This dual push-pull dynamic is compelling more businesses to modernize their communications infrastructure. Beyond the Seat and the Minute While platforms like Microsoft Teams and Webex have captured collaboration and call control, Christian argues that native analytics capabilities often fall short. This opens an opportunity for service providers to differentiate with value-added services like real-time analytics, especially in regulated or high-demand environments such as healthcare. “Real-time visibility into call behavior is no longer a luxury—it’s a competitive necessity,” Christian says, citing examples such as doctors’ offices that rely on precise call management for appointment scheduling and patient response. Redefining Contact Center Needs Christian notes a shift in how contact center functionality is being consumed. Instead of investing in large, complex platforms, organizations now seek modular, scalable features such as call recording and CRM integration—without needing hundreds of agents. He explains that Akixi enables service providers to offer these components as standalone tools or bundled solutions, meeting the evolving needs of midsize and enterprise clients while maintaining a lighter implementation footprint. Competitive Landscape With the growing number of Microsoft-certified partners and Direct Routing providers, the market for Teams-based voice services has become saturated. Akixi enables service providers to stand out by layering critical customer experience tools onto their voice offerings—tools that directly support performance metrics, compliance, and operational efficiency. “We’re empowering over 100 service providers to build differentiated solutions,” Christian says. “Those who succeed are the ones who go beyond the basics and meet their customers’ specific expectations.” Learn More For more information, visit akixi.com or connect with John Christian on LinkedIn.…
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Telecom Reseller / Technology Reseller News

1 “If You Think You’re Moving Fast… You’re Not”: Mike Tessler Urges Enterprises to Take the AI Leap at Cloud Connections 2025
Cloud Connections 2025 | St. Petersburg, FL “If you think you're moving fast, you're probably not moving fast enough.” That was the core message from Mike Tessler, managing partner at True North Advisory, in his opening keynote at the Cloud Connections 2025 conference. In a session titled “Don’t Stop Believin’: AI’s Journey in Enterprise Transformation,” Tessler shifted the AI conversation from capabilities to strategy. Instead of showcasing the latest contact center tricks or flashy generative features, he dove deep into how enterprises should approach AI adoption—with urgency, realism, and a clear plan. Tessler framed the moment as a once-in-a-generation inflection point. Just 866 days since ChatGPT launched, enterprises have been flooded with AI solutions, but many are still struggling with actual implementation. “The field is exploding, but there’s friction,” said Tessler, noting that while consumers quickly embraced AI tools, corporate environments remain slow to adapt. Three Big Takeaways from Tessler’s Talk AI Is Only as Good as Your Data Enterprises must start by understanding their own data. “Almost every company says, ‘We don’t have data,’” Tessler observed, “but they do. They just don’t know how to surface and structure it.” He suggested simple tools like JSON to codify marketing guidelines or operational principles and inject consistency into AI-generated content. Enterprise Strategy Starts with Personal Productivity Tessler outlined a three-layer AI roadmap used at Boldyn Networks, where he serves on the board: Layer 1: Personal Productivity (e.g., Copilot, Gemini) Layer 2: Team & Process-Level AI (e.g., AI in network design/deployment) Layer 3: New Services & Capabilities enabled by proprietary data This layered model helps unify enterprise goals and align AI projects with tangible outcomes. Start Small, Move Fast, Stay Agile Forget long IT rollouts, said Tessler. AI adoption demands an agile, iterative approach. Small proofs of concept are key. “Something that wasn’t possible last week might be today,” he warned. “So get started now.” Real-World Use Cases: Where AI Is Delivering Value Today Tessler concluded with four examples of AI being used to solve real business problems: Spinoco – Helps micro-businesses manage customer interactions by turning every message, call, or DM into actionable tasks, no CRM needed. Kiwi Data – Uses AI to extract key terms and obligations from decades of contracts and NDAs, helping enterprises get a grip on what they've signed. Tato – Leverages the “exhaust” of UCaaS platforms (transcripts, messages) to identify project risks and drive smarter project management. Intent HQ – Delivers hyper-personalized marketing using behavioral data harvested via mobile SDKs. A Call to Action for the Telecom Community Tessler left the audience with a challenge: "We have to change the way we do things—or get wiped out by those who do." He encouraged every organization to return home with at least one AI use case to explore. “Try something. Test. Learn. Iterate.” To request the slides from the keynote, contact: info@truenorthadvisory.com…
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Telecom Reseller / Technology Reseller News

"For the first time in over a decade, bots now outnumber humans on the internet — and a growing percentage are built to defraud, disrupt, and deceive." — Tim Chang, Global VP & GM, Application Security, Thales In a sobering conversation with Technology Reseller News, Tim Chang of Thales shared key insights from the 2025 Imperva Bad Bot Report, a deep dive into the increasingly dangerous world of automated internet traffic. According to the report, 51% of all web traffic in 2024 was generated by bots, marking the first time bot traffic has surpassed human traffic. Even more concerning, 37% of all traffic is now classified as “bad bot” activity — a significant increase from 32% the previous year. Thales, a global leader in digital identity and cybersecurity with over 80,000 employees worldwide, acquired Imperva two years ago. Together, the teams behind the Imperva Threat Research division are shining a light on the surge in bot-driven attacks — from simple web scrapers to polymorphic, AI-enhanced bad bots capable of account takeovers and API abuse. Telecom Under Attack Among the most targeted sectors? Telecom and ISPs, which now account for more than half of bad bot traffic. Chang explained that this is unsurprising given the critical infrastructure telecom supports and the high volume of customer data flowing through these systems. Key takeaways from the report include: 51% of all internet traffic is now automated. 37% of global traffic comes from bad bots — a 7-point rise in one year. 40% increase in account takeover (ATO) attacks, often using stolen or brute-forced credentials. Telecom ranks as the second-most targeted vertical, just behind financial services. 55% of all telecom traffic is now made up of bad bots. Chang emphasized that these bots are increasingly using AI to evade detection, shifting IP addresses, mimicking human behavior, and attacking not just websites but APIs — which lack visual interfaces and are harder to monitor. 10 Recommendations to Reduce Risk To help organizations defend against this growing threat, Thales provides a set of 10 actionable recommendations, ranging from understanding your attack surface and deploying bot management tools, to tightening MFA usage and adopting a multi-layered defense strategy. Chang also offered a strategic reminder: don’t play all your cards at once — adversaries are evolving just as quickly, and a staggered, adaptive defense is critical. Access the full 2025 Imperva Bad Bot Report: Download the Report from Thales/Imperva…
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Telecom Reseller / Technology Reseller News

1 How Fractional CFOs Are Rewriting the Financial Playbook for Resellers and Growth Companies, Eightx Podcast
“Most founders don’t need a full-time CFO — they need answers.” — Matthew Putra, CEO of Eightx In a world where the demands of growth often outpace the resources of startups and midsize firms, Matthew Putra is making a bold case for a smarter solution: hire only the CFO you need. Speaking with Technology Reseller News, Putra — CEO and founder of Eightx — outlined how his firm delivers financial clarity and strategic growth planning to companies around the globe, from the U.S. and Canada to the UK, Australia, and the Netherlands. Eightx provides fractional CFO services — meaning companies can tap into executive-level financial expertise without committing to the cost of a full-time hire. “We have clients doing $1 million and clients doing $100 million. They get what they need, and nothing they don’t,” said Putra. “You buy the amount of CFO-ing that fits your business.” For companies navigating software development, MSP services, channel sales, or e-commerce, Putra warns that many so-called CFOs are merely bookkeepers — tracking where a company has been, but not where it’s going. The Eightx model focuses on proactive scenario planning, forecasting, and decision-making support. “Knowing your blood pressure is good — but knowing why it's high, and what will happen if it stays that way, is where the real value lies,” he explained. “That’s what we mean by financial clarity.” Putra's team regularly uncovers business-changing insights buried in overlooked metrics. In one recent example, a drop in marketing efficiency went unnoticed by a 60-person team — until Eightx spotted it. The fix became a repeatable playbook, yielding long-term gains. Cost is also a driver. A full-time CFO might cost $200,000+, while a fractional team from Eightx often delivers high-level impact for less than half — especially when a company doesn’t need 40 hours a week of C-suite attention. "You're not paying for lunch breaks or dead time,” said Putra. Preparing for M&A, Surviving Downturns Putra also offered timely advice for business owners eyeing an eventual sale: start two years early. “Talk to a banker, talk to a lawyer, engage a CFO. Understand what buyers will value — or avoid.” Companies that begin planning early can resolve accounting issues, restructure operations, and build a leadership team that doesn’t depend on the founder. Eightx also brings structure to uncertainty. With rising tariffs, economic headwinds, and global instability, Putra encourages scenario modeling to prepare for best, worst, and expected cases — helping leaders act with confidence regardless of outcome. Getting Unstuck For those in a rut, his advice is blunt: “Start by deleting the stuff you hate — customers that aren’t worth it, products that aren’t working, people that don’t fit. Once you clear that space, you’ll get your energy back.” Putra's passion for the work is clear — and deeply personal. “I left corporate. No more dry cleaning. I’ll be doing this forever — just maybe a little less when I don’t need the money,” he quipped. Learn more: Visit www.eight-x.com.…
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Telecom Reseller / Technology Reseller News

1 Why Now Is the Time to Replace POTS: Ooma’s Airdial Solution Brings Fire Life Safety into the 21st Century, Podcast
“Emergencies don’t wait—neither should you.” —Dave Beagle, Ooma In a time-sensitive and information-rich conversation, Doug Green, publisher of Technology Reseller News, sat down with Dave Beagle of Ooma to discuss the urgent need for businesses to migrate away from traditional copper POTS (Plain Old Telephone Service) lines. Beagle delivered a compelling presentation centered around Ooma’s Airdial solution, which is specifically engineered to support mission-critical applications like fire and life safety systems. The discussion highlighted a ticking clock: with AT&T aiming to sunset all copper lines by 2029—and over 10 million POTS lines still active—resellers and IT advisors are faced with a once-in-a-generation opportunity. “That means replacing over 8,500 lines a day, starting now,” said Beagle. “It’s time for partners to act.” Ooma Airdial stands out in the growing “POTS-in-a-box” market for several reasons: Purpose-Built for Fire Life Safety: Unlike competitors that cobble together multiple technologies, Airdial is a vertically integrated solution—built by Ooma from the ground up for environments like elevators, fire panels, and emergency call systems. MultiPath Transport (MPT): Ooma’s patented, active-active voice transmission over LTE and Ethernet ensures emergency calls remain connected without failover delays. Compliance and Visibility: Airdial supports NFPA 72, UL certifications, and PCI/HIPAA regulations, with device-level management available via a robust Remote Device Manager portal. Award-Winning Technology: Airdial has earned accolades from Elevator World, Internet Telephony, FacilitiesNet, and Frost & Sullivan for innovation and reliability. Beagle also underscored how rising costs and decommissioning notices—often buried in telecom bills—are already impacting organizations. In one case, a $100 POTS line was suddenly billed at $1,000 due to a rate hike buried in the fine print. “That’s $25,000 in exposure over two months—money that could’ve gone to laptops in a school district or medical equipment in a hospital,” said Beagle. Airdial’s design reflects real-world installation challenges: from basement deployment and signal optimization to asset management and E911 location accuracy. Even the power cord has a locking mechanism to prevent accidental shutdown. “We control the hardware, the software, and the supply chain,” Beagle said. “We believe that’s why so many resellers and channel partners are choosing Airdial—and why many who started with other solutions are switching to Ooma.” To learn more, visit ooma.com/airdial.…
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Telecom Reseller / Technology Reseller News

“We’re taking the power of a business phone system and putting it directly into your native mobile experience.” — Lee Essex, Tango Networks Las Vegas - Channel Partners Conference, 2025 - In a first-of-its-kind collaboration, Phone.com and Tango Networks have launched ProSim, a new service that enables small business users to access their unified communications (UC) features directly through their native mobile devices—without relying on apps or workarounds. In a podcast recorded during the Channel Partners Conference MSP Summit, Doug Green of Technology Reseller News sat down with Ari Rabban, CEO of Phone.com, and Lee Essex of Tango Networks to discuss the significance of this partnership and what it means for the mobile-first future of small business communications. On April 15, the companies made their joint announcement (read the news here). “With ProSim, we’re addressing a real gap in the UCaaS market,” said Rabban. “Apps are fine for some users, but most small business owners just want to pick up their phone and make a call—securely and professionally—with zero friction.” ProSim brings the power of the Phone.com platform—including call routing, recording, compliance, and a second business persona—into the phone’s native dialer via Tango’s eSIM technology. That means frontline workers, healthcare providers, contractors, and other mobile-dependent users can now operate securely within a business phone system using the same device they already rely on. As Essex explained, “We’re enabling users to work the way they already work—but smarter. With ProSim, your business number is truly native to your device, and that’s a game-changer for usability, compliance, and mobility.” The service is designed to meet the needs of small businesses that require speed, simplicity, and security. Rabban emphasized how effortless it is to onboard: “Go to Phone.com, sign up, pick your number, and you’re up and running within minutes.” ProSim also addresses key regulatory concerns, including HIPAA compliance and secure messaging. It allows for real-time call transfers, recordings, and business-class features—all from a mobile interface. Both companies view this launch as the first step in a broader vision to offer AI-enhanced, mobile-first business communications. Official press releases: • Phone.com Launches ProSim – Cloud Communications Alliance • Telecom Reseller Coverage of ProSim Launch Learn more: www.phone.com Tango Networks: www.tango-networks.com #ProSim #PhoneDotCom #TangoNetworks #UCaaS #BusinessMobility #eSIM #NativeDialer #SmallBusinessTech #FrontlineWorkforce #Compliance #ChannelPartners2025 #TechReseller #vCon…
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Telecom Reseller / Technology Reseller News

1 Dark Operational Data and the Rise of vCon Infrastructure: A Conversation with Jared Dyson, Thynk Forward and vConGPT, Podcast 9:37
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"Even the largest companies in the world are flying blind when it comes to key operational data," says Jared Dyson, Founder of Thynk Forward and vConGPT. Speaking with Technology Reseller News at the vCon conference, Dyson explained why, despite decades of digital transformation, many enterprises remain unaware of critical conversations and decisions impacting performance — what he calls “dark operational data.” Dyson points to research from as far back as 2016 showing that bad data costs the U.S. economy over $3.2 trillion annually — and likely much more today. "Companies aren’t necessarily losing data, but they're losing revenue, missing opportunities, and making bad decisions because their operational conversations aren’t captured, reviewed, or understood," Dyson emphasized. Beyond the Metrics: Understanding Dark Operational Data Dark operational data, according to Dyson, refers to the hidden conversations — in sales, HR, operations, and customer support — that never make it into the company’s systems or analytics. "It could be a star sales representative underperforming because of poor processes, or an HR dispute that impacts team morale but isn’t detected until it's too late," he said. Dyson warns that even highly sophisticated organizations — airlines, hospitals, major financial institutions — are vulnerable. "You can open a branch in the perfect demographic location and still fail, without realizing that internal dynamics or missed insights were the cause," he explained. Thynk Forward: Building Trust, Transparency, and Traceability with AI To tackle these challenges, Dyson founded Thynk Forward, an AI-driven company focused on deploying agentic AI solutions. Their platform is designed not to replace workers, but to automate the tasks employees don’t want to do — freeing them up for higher-value work. "Retention, growth, and advancement are our three pillars," Dyson said. "With better data and AI support, organizations can better train, evaluate, and advance their people." vConGPT: The Infrastructure Behind the Conversation Revolution In addition to Thynk Forward, Dyson leads vConGPT, a company pioneering vCon infrastructure at exoscale — managing millions of vCon (Virtual Conversation) transactions per second. "Nobody else is doing what we’re doing at this scale," Dyson said. "vConGPT is essentially creating vCon-as-a-Service (VCaaS), a new model for enterprises who want secure, reliable access to recorded conversational data without bottlenecks." With multi-head, multi-master technology and a network distributed across multiple datacenters, vConGPT aims to be the backbone for enterprises embracing conversational data as a strategic asset. Learn More Visit thynkforward.com to learn more about Thynk Forward’s AI solutions. For more on vCon infrastructure, Google the "vCon Working Group" to access collaboration and development resources. #Hashtags for LinkedIn Post: #AI #DataStrategy #DarkData #vCon #ConversationalData #EnterpriseTechnology #DigitalTransformation #FutureOfWork…
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Telecom Reseller / Technology Reseller News

1 How Clarity Voice Is Using vCon Technology to Save Customers and Simplify the Tech Stack, Podcast 12:43
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"When the franchise wins, we win," says Mike Onslow, CTO of Clarity Voice, a communications provider celebrating its 20th anniversary this year. Speaking with Technology Reseller News at the vCon conference, Onslow detailed how Clarity Voice is pioneering the use of vCon technology to radically improve call quality, agent training, and customer retention — at scale. Clarity Voice specializes in delivering communications solutions to the franchise and automotive dealership industries, built around a longstanding partnership with NetSapiens by Crexendo. Over the past few years, however, Clarity saw an opportunity to dramatically enhance business intelligence for small, medium, and micro businesses by integrating vCon architecture with their services. The Journey from Fragmented Data to Unified Insights Initially, Clarity developed a custom Call Coach platform — an internal AI tool to help evaluate support calls based on a quality checklist and company core values. "The problem was that the data was fragmented," Onslow explained. "We were pulling from multiple systems, APIs, and databases — it was inefficient and hard to scale." The solution came with the adoption of vCons — a standardized, lightweight format for capturing conversational data. "By simply changing the backend to vCons, without altering our platform or NetSapiens’ core code, we unified everything," said Onslow. "It simplified our tech stack and allowed us to track every call, starting in early January." From One Call at a Time to Millions at Scale Armed with vCon-based data, Clarity Voice is now able to analyze millions of conversations across franchise networks — not just one call at a time. "The real value to our franchise brands is that we can surface the calls that need review, highlight the best-performing agents, and deliver actionable insights at scale," Onslow noted. One particularly powerful new feature is a churn signal detection system. Using vCon-based flags, Clarity can identify rare but critical cases where a customer signals they’re ready to cancel — allowing the CX team to intervene in time. "One customer was going to churn for sure," recalled Onslow. "Our team called him back with empathy. After that conversation, he said, 'Sign me up for ten years.' That’s the power of this technology." Tailored Solutions for Each Franchise Looking ahead, Clarity Voice is partnering with Crexendo to build customized vCon-based tools for each franchise brand. "Every brand cares about slightly different metrics," Onslow said. "vCons give us a standard format underneath, but the tools we build on top can be customized — without adding a ton of operational overhead." With a focus on empathy, simplicity, and smart automation, Clarity Voice is setting a powerful example for how the vCon revolution is reshaping communications. Learn More Visit clarityvoice.com to learn more about Clarity Voice solutions. Connect with Mike Onslow on LinkedIn: Mike Onslow…
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Telecom Reseller / Technology Reseller News

1 Training the Contact Center of the Future: Mitch Lieberman, Fuel iX at TELUS Digital, Unveils the Agility Loop and AI-Driven Coaching, Podcast 11:56
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"My goal is to make people's jobs better — and to make them feel better about their jobs," says Mitch Lieberman, of Fuel iX within TELUS Digital. At the inaugural vCon conference, Lieberman demonstrated how Fuel iX is pioneering a new way to train and empower contact center agents using real-time simulations, AI-driven coaching, and a continuous feedback loop they call the Contact Center Agility Loop. Fuel iX is a democratized generative AI platform that enables users to build co-pilot and independent AI solutions. Mitch’s team focuses on applying the technology to real-world contact center challenges — specifically agent performance, training, and customer satisfaction. From 1% Coverage to 100% Insight Traditionally, contact center managers reviewed only a tiny fraction of agent-customer conversations — often less than 1% of all interactions. Fuel iX changes that. By capturing and analyzing every customer interaction, the new Fuel iX Agent Trainer application can create realistic simulations for role-playing, evaluate agent performance in real-time, and provide instant coaching. "We’re going live on May 1st," Lieberman announced. "We want to bring new agents to full proficiency faster, with better coaching, and make sure they feel confident and supported from day one." During a live demo, Lieberman showed how the system evaluates an agent’s performance after handling a simulated customer complaint — complete with an automatically generated transcript, performance score, and improvement suggestions. The Contact Center Agility Loop: A Continuous Learning Framework Lieberman also introduced the Contact Center Agility Loop, a model that frames the before, during, and after of every customer interaction: Before: Training and upskilling through simulations like the Agent Trainer. During: Real-time support with an Agent Co-Pilot, offering dynamic knowledge retrieval and smart call guidance. After: Quality assessment that feeds back into training, ensuring continuous agent development. "We call it an agility loop because it’s self-learning," Lieberman explained. "We can detect if a training module needs updating based on actual call performance, creating true operational continuity and growth." By tightly integrating coaching, support, and evaluation, TELUS Digital and Fuel iX aim to reduce onboarding time (speed-to-proficiency) and improve agent experience — making better service possible for customers and a better work environment for agents. Learn More Visit telusdigital.com for more about TELUS Digital solutions. Explore fuelix.ai for updates on the Fuel iX platform and the Agent Trainer launch. #Hashtags for LinkedIn Post: #ContactCenter #CustomerExperience #AI #AgentTraining #DigitalTransformation #vCon #EnterpriseTechnology #FutureOfWork…
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Telecom Reseller / Technology Reseller News

1 Dotgo Unleashes the Future of Messaging at vCon Conference 2025, Podcast 16:02
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HYANNIS, MA - “We thought messaging was simple—until we realized it could power AI, commerce, and rich customer conversations,” says Inderpal Mumick, CEO, Dotgo. At the inaugural vCon Conference 2025, a rich new layer of the communications future was unveiled through a powerful conversation with Inderpal Mumick, CEO of Dotgo. As a global leader in RCS (Rich Communication Services) platforms, Dotgo is pioneering how businesses interact with consumers, combining messaging, AI, and commerce into a unified, secure experience. "Dotgo processes more than a billion RCS business messages every month," said Mumick. "RCS modernizes messaging with encryption, rich media, and real branding — transforming the way businesses communicate with consumers." RCS for Business: Beyond Simple Messaging While consumers are increasingly familiar with rich messaging through apps like Android Messages and iMessage, RCS for Business elevates the experience further. Instead of generic SMS texts from anonymous numbers, RCS delivers messages verified, branded, and enriched with high-quality images, videos, and interactive carousels — all directly from trusted businesses. "Instead of a random number, you see 'Target' or your doctor's office name, complete with a verification checkmark," explained Mumick. "It builds trust, delivers better engagement, and supports everything from appointment rescheduling to customer support." Empowering AI Through RCS The link between RCS and the AI revolution was a key theme. As enterprises race to integrate AI into customer experiences, they need powerful, reliable communication channels — and RCS fits that need perfectly. "AI agents can pull rich catalogs, solve customer problems with images, and carry out complex conversations — all seamlessly over RCS," said Mumick. "And because RCS charges per conversation window, not per message, it’s economically sustainable for AI-driven customer support." Dotgo is actively enabling brands, resellers, hyperscalers, and agencies to incorporate AI into RCS workflows, and is collaborating with Google on multiple education initiatives — including an upcoming event at Google’s New York offices. vCon and the Structuring of Conversations Dotgo also sees an important future role for vCon in RCS environments. "VCon provides a structured, standard format for conversations," noted Mumick. "When we use RCS to communicate and structure it as a VCon, businesses can better mine, analyze, and use that data — with proper consumer consent — to drive AI, improve service, and innovate responsibly." To learn more about Dotgo and the future of RCS and AI-enabled messaging: dotgo.com…
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Telecom Reseller / Technology Reseller News

"Cloud is no longer optional. It's a necessity." Kevin Langford, CaaB, joins Technology Reseller News publisher Doug Green to outline why Managed Service Providers (MSPs) should no longer delay their transition to the cloud—and why CaaB’s MSP-first model offers a better alternative to the big-name hyperscalers. “The MSPs who embrace cloud now will position themselves for long-term success,” said Langford. “With predictable pricing, white-label branding, and hands-on support, CaaB helps MSPs own their cloud future.” Built for MSPs, Not Hyperscalers Unlike hyperscalers that cater to enterprises and developers, CaaB was purpose-built for MSPs. That means: Flat-rate pricing with no surprises White-label support that lets MSPs keep their brand front and center 24/7/365 support and dedicated account managers Structured cloud migrations to reduce complexity and downtime “The major cloud platforms just weren’t built with MSPs in mind,” said Langford. “We fix that by giving partners what they need most—control, visibility, and profitability.” Why MSPs Can't Wait Langford warns that MSPs clinging to on-prem solutions are putting client relationships—and recurring revenue—at risk. “Cloud services are expected to be a $2 trillion industry in five years. Your clients are moving to the cloud—with or without you.” He noted that a typical MSP switching to CaaB’s platform saw a 40% boost in recurring revenue within a year—while also gaining customer loyalty due to stronger performance and predictable costs. Breaking the Myths For hesitant MSPs, CaaB addresses key fears: Migration complexity? CaaB helps with the heavy lifting. Cost uncertainty? The price you see is the price you pay. Loss of control? CaaB’s white-label model keeps MSPs in the driver’s seat. “Our platform isn’t just easy to manage. It’s built to help partners grow.” Learn More Visit caab.cloud Follow CaaB on LinkedIn…
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Telecom Reseller / Technology Reseller News

1 Understanding where law and vCon technology connect, Marashlian & Donahue Podcast 9:42
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“Telecom law is a niche, but it’s a powerful one — and it’s about to become even more important in the world of vCons.” — Diana James, Attorney, Marashlian & Donahue, PLLC At vCon 2025, Diana James Highlights Why Telecom Law Is Key to the Next Era of Communication Hyannis, MA - April 2025 - Speaking from the vCon Conference in Hyannisport, Massachusetts, Diana James, attorney with Marashlian & Donahue (The CommLaw Group), emphasized how crucial it is to have legal expertise tailored to technology and telecom — especially as new communication formats like vCon emerge. “Telecom law is a very niche area, and there's a lot to keep track of,” said James. “But it’s incredibly exciting, and it’s becoming even more critical as innovations like vCon reshape how businesses manage, share, and protect conversations.” Marashlian & Donahue represents clients across the telecom industry, including the Cloud Communications Alliance. James and her colleagues are deeply involved in helping organizations navigate the complex regulatory environment that governs emerging technologies like virtualized conversations. The vCon standard, which captures and containers conversations (voice, text, video, chat) into structured, portable files, presents vast new opportunities — but also raises important legal questions around data privacy, consent, and regulatory compliance. “It’s not just about building the technology. It’s about making sure it's implemented ethically and legally,” James noted. With enterprises and service providers racing to adopt AI, customer intelligence, and new conversational formats, specialized telecom and tech law firms like Marashlian & Donahue are more important than ever — helping innovators stay ahead of regulatory requirements while protecting customer trust. #vCon #TelecomLaw #PrivacyCompliance #EmergingTech #MarashlianAndDonahue #TheCommLawGroup #CloudCommunications #AICompliance #TechRegulation #DataPrivacy #VoiceOfTheCustomer…
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Telecom Reseller / Technology Reseller News

“Building a standard like vCon is a little like giving birth — long, painful, but ultimately transformative.” — Daniel Petrie, Founder, SIPez SIPez’s Daniel Petrie on the Birth of vCon and Why It’s a Game-Changer for Contact Centers and Beyond Hyannis, MA - April 2025 - As the inaugural vCon Conference wrapped up, Daniel Petrie of SIPez shared a unique perspective: while Thomas McCarthy-Howe of Stralid conceived the idea of vCon, it was Petrie who helped “deliver” it through the grueling process of standards development. “Tom had the idea,” Petrie said. “I helped get it through the standards organizations. And yes, it’s a lot like giving birth—it’s a long and sometimes painful journey.” For first-timers to the vCon concept, Petrie offered a clear definition: vCon is a universal data exchange format for conversations — whether voice, video, text, email, or chat — capturing both the content and the surrounding metadata in a standardized way. This makes it dramatically easier for companies to analyze, share, protect, and enhance conversations across platforms and systems. How vCon Helps Contact Centers — and Everyone Else Instead of integrating separately with multiple third-party AI or analytics platforms, contact centers can integrate once into vCon and unlock access to a broad ecosystem of services. As Petrie put it: “One integration gives you access to a whole new world of capabilities — transcription, summarization, sales coaching, customer analysis, and more.” And vCon’s potential doesn’t stop at the enterprise level. Petrie sees a future where small businesses and even individuals can extract vCons from everyday tools like Zoom or Google Meet, then feed those into AI platforms to get meeting summaries, action items, and coaching insights — services traditionally reserved for large organizations. SIPez: Helping Companies Bridge the Gap At SIPez, Petrie and his team focus on open-source and proprietary telecom solutions, building custom capabilities where standard vendors fall short. “We help companies bridge gaps — integrating new technologies like vCon into existing stacks without having to wait for big vendors to catch up,” Petrie said. Where to Learn More For companies, MSPs, channel partners, and carriers looking to harness the power of vCon today, Petrie invites you to connect: sipez.com Daniel Petrie on LinkedIn “Don’t get left behind. vCon is the future for contact centers, and the opportunity is huge,” Petrie concluded. #vCon #ContactCenter #CXInnovation #SIPez #OpenStandards #ConversationalAI #TelecomStandards #AIInTelecom #DigitalTransformation #SmallBusinessTech #ProductivityTools…
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Telecom Reseller / Technology Reseller News

1 We thought we were listening to the customer—until we actually did, Strolid vCon Podcast 13:20
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Strolid’s vCon Revolution: Bringing Automotive Insight to the Future of Digital Conversations HYANNISPORT, MA - “We thought we were listening to the customer—until we actually did,” said Thomas McCarthy-Howe, CTO, Strolid. The first-ever vCon Conference wrapped up in Cape Cod with a surprising yet visionary host: Strolid, a company known for advancing the automotive sales process. But as CTO Thomas McCarthy-Howe explained, Strolid’s role in the conference reflects something much deeper — a transformational shift in how businesses truly hear and act on the voice of the customer. “Once you're able to actually capture the conversations in this format,” McCarthy-Howe said, “you always hear all the things your customers say — all the time.” Why vCon, and Why Now? Strolid specializes in helping automotive dealerships convert leads into in-person visits, operating at the front lines of high-stakes customer interaction. Yet their interest in vCon — a standardized container format for digital conversations — has taken the company beyond automotive and into the heart of digital transformation. “At first, we thought we were collecting feedback,” said McCarthy-Howe. “But we were getting an estimate, a filtered sliver. With vCons, we realized we had been missing most of what customers were actually saying.” Surfacing Operational Blind Spots Strolid’s use of vCons revealed what McCarthy-Howe called “dark operational data.” In one example, he described how customers were often frustrated not because of poor service, but because they drove long distances to view cars that had already been sold — a disconnect caused by inaccurate online listings. “That kind of insight doesn't come from hold-time metrics,” he noted. “It comes from capturing and analyzing the full customer conversation.” Enabling Ethical, Scalable Customer Understanding In addition to insight, vCons offer a scalable way to ensure ethical data handling. “Because we can now see everything, it becomes even more urgent to manage consent, protect privacy, and respect customer data,” McCarthy-Howe said. The vCon standard, supported by the IETF working group and open-source ecosystem, enables organizations to share, analyze, and protect conversational data in a consistent, privacy-respecting manner. From Car Lots to Cross-Industry Change Although Strolid is rooted in the automotive world, the lessons apply broadly. “A dealership is just a proxy for any store,” McCarthy-Howe said. “There’s a sales cycle, a customer journey, and a need for trust and transparency. We designed this not just for automotive, but for the market.” Learn More Company site: strolid.com Tech insights: strolid.ai vCon standard: ietf.org…
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Telecom Reseller / Technology Reseller News

1 From Ephemeral Talk to Structured Truth, Frontline Podcast 19:44
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“If you don’t ask your AI what it used to make a decision, it might cost you your reputation—or worse.” — Matt Bramson, Chief Revenue Officer, Frontline Frontline’s Matt Bramson on the Monumental Implications of vCon and the Urgent Need for Ethical Oversight in AI Hyannis, MA - April 2025 - As the first-ever vCon Conference concluded, Matt Bramson of Frontline offered a compelling vision of both the promise and the peril emerging from virtualized conversations and AI-driven decision-making. In a far-ranging conversation that blended philosophy, ethics, and enterprise AI, Bramson challenged business leaders to think well beyond lanes, silos, and conventional product rollouts. “We’re looking at something civilization-transforming,” said Bramson. “Imagine a mountain of vCons—every conversation, everywhere, stored in a structured format and interrogated by AI. The insights could be profound, even world-changing. But there’s a moral cost if we don’t ask the right questions.” From Ephemeral Talk to Structured Truth At its core, the vCon standard captures and containers conversations—text, voice, email—across every modality in a standardized format. These containers can then be appended with CRM data, sentiment analysis, and other metadata, unlocking unprecedented insights through AI interrogation. “Conversations are how we share heartbreaks, solve problems, build businesses. They’ve always been ephemeral. vCons make them permanent—and actionable,” Bramson noted. Yet with such power comes risk. Bramson recounted a chilling real-world example: an AI used by a beverage company to optimize pricing based on customer characteristics. What seemed like a smart revenue idea risked violating anti-discrimination laws—and damaging the brand—because no one had taught the AI what not to use. “Who’s teaching the AI business ethics, social ethics? In many cases, no one,” Bramson warned. “If you’re not interrogating the AI’s output, you might not know it’s discriminating—until a journalist does.” A Philosopher’s Take on AI With a background in philosophy, Bramson brought a rare perspective to the discussion. Where some see hallucinations in LLMs, he sees echoes of ancient debates in epistemology and metaphysics. “We’re overdue for philosophers in tech boardrooms,” he said. “What’s unfolding now has been pondered for millennia. Ethics and AI are now converging in real time—and most companies aren’t prepared.” He challenged executives to go beyond staying in their lanes: “CEOs must ask how their AIs are making decisions—not just what those decisions are.” Frontline: CX Innovation with Real-World Impact Frontline, Bramson explained, stands at the intersection of contact center services, CCaaS technology sales, and AI-enabled agent software. But what truly excites his team is their work with social impact programs. “We take thousands of 2-1-1 calls—from people seeking food, housing, utility help,” said Bramson. “These conversations are rich with insight, and vCons give us a framework to share that data responsibly across municipalities.” Unlike private-sector rivals, 2-1-1 providers collaborate freely, and Bramson believes vCons will allow best practices in social services to travel faster, more efficiently, and with more measurable impact. Where to Learn More To explore Frontline’s technology and mission-driven solutions, visit: frontline.group #vCon #AIandEthics #FrontlineGroup #ConversationalAI #DigitalHumanity #VoiceOfTheCustomer #ResponsibleAI #CCaaS #211Services #TechForGood…
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Telecom Reseller / Technology Reseller News

1 From People-Powered to Tech-Enabled: Consig’s RJ Burnham on the Future of Voice AI and the Role of vCons, Podcast 9:37
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“Voice AI isn’t here to replace people — it’s here to empower them.” — RJ Burnham, Founder, Consig At the inaugural vCon 2025 Conference in Hyannis, RJ Burnham, founder of Consig, sat down with Doug Green of Technology Reseller News to explore the next frontier in voice AI — and why the real opportunity isn’t in replacing human teams, but amplifying them. Burnham’s deep roots in voice tech go back nearly three decades — from early speech recognition for financial services to launching Consig just last year. Now, he’s focused on helping industry-specialized service providers navigate the AI transformation. “There’s a lot of buzz around replacing people with AI. But in many industries — from healthcare to automotive — the real value comes from blending technology with human expertise.” Human-AI Collaboration, Not Replacement Burnham sees a clear trend: companies that rely on deep domain expertise are facing disruption from software-first competitors. Voice AI is now capable of more than simple scripts — it can handle complex tasks like appointment rescheduling, payment collection, and post-visit follow-ups. Still, Consig’s philosophy is to automate what machines do best, and leave the human connection to experienced staff. One standout example? A healthcare client using Consig to power post-appointment patient interviews — a traditionally people-powered task — now partially automated with voice AI to streamline processes while retaining human empathy where it matters most. Why vCons Matter Burnham also presented on the role of vCons in voice AI, calling them a breakthrough in improving customer experience. "One of the most frustrating moments for any caller is repeating themselves after a handoff. vCons eliminate that," he said. By encapsulating context, transcripts, and metadata, vCons allow seamless transitions between AI and human agents, improving efficiency and satisfaction. “vCons solve the memory problem. No more starting over. That’s a game changer for customer experience.” What’s Next for Consig Consig offers white-labeled, embeddable solutions to help service providers adopt AI — without becoming tech companies themselves. Burnham’s mission: make voice AI accessible, responsible, and industry-aligned. Learn more at: consig.ai…
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Telecom Reseller / Technology Reseller News

1 vCon 2025: Relay Hawk’s Justin Massey on AI Agents, Identity Validation, and the Trouble with Transcriptions, Podcast 7:14
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“We’re not just building AI for call centers — we’re building AI with call centers in mind.” — Justin Massey, Relay Hawk At the vCon Spring 2025 Conference, Justin Massey of Relay Hawk brought both a technologist’s vision and a contact center veteran’s intuition to the main stage. In a conversation with Technology Reseller News publisher Doug Green, Massey unpacked how his team is building next-generation AI voice agents — with human-first design and real-world BPO pain points at the forefront. Contact Center Roots, Tech-Forward Vision Massey isn’t your typical AI founder. With a family background spanning nearly five decades in call center operations, he was answering phones at 16 to fuel his Ford Explorer. “Some people theorize about customer experience. I lived it,” he shared. That lived experience directly informs Relay Hawk’s core solution: AI agents that know when to get out of the way. When the AI hits a wall, Relay Hawk's "escape hatch" hands the conversation off to a live agent — armed with the full context, so customers don’t have to repeat themselves. AI Meets Authentication One of the major challenges in today’s communication landscape? Verifying identity without collecting sensitive information. Massey proposes a modern approach: linking voice calls to identity providers like Google or Microsoft, much like how we authenticate via email or social platforms. “Why not use that same concept for phone calls?” he asked. Instead of collecting sensitive data during a call — a liability for BPOs — customers could validate via external credentials and receive a verified claim. Tackling “Dependency Problems” in AI Integration Relay Hawk is also focused on solving integration hurdles — what Massey called “dependency problems.” “Everyone wants their AI to plug into CRMs, ticketing platforms, schedulers — but every API is different,” he said. The goal: simplify third-party integration and leverage protocols like MCP to make AI deployment more seamless. Warning: Transcription May Be Hazardous to Your AI Another overlooked challenge: bad transcription = bad data = bad AI. Massey highlighted that many call recordings are mono, making it hard to distinguish between caller and agent. RelayHawk recommends stereo recordings, ensuring the data feeding AI engines is clean, clear, and actionable. “If your transcription is off, your entire AI analysis goes off the rails.” Relay Hawk Is Looking for Design Partners Still in its early stages, Relay Hawk is working with design partners to refine its offering. “If you're an early adopter and want to help shape a solution that actually works for your use case — we want to talk,” Massey said. Learn more: RelayHawk.com or find them on LinkedIn by searching RelayHawk #AIinCallCenters #VoiceAI #RelayHawk #vCon2025 #ContactCenterTech #IdentityValidation #TranscriptionAI #CXInnovation #BPOsolutions #CallCenterAutomation #ConversationalAI #DougGreen #TechnologyResellerNews…
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Telecom Reseller / Technology Reseller News

1 vCon 2025: How Strolid Turned Automotive Leads into the Blueprint for vCons, Podcast 15:05
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Strolid’s Road to Reinvention: How a Contact Center Pioneer Helped Create the vCon Standard “Every time a customer calls, it shouldn’t feel like the first time.” — Matt Watson, Strolid At the first-ever vCon Conference in Hyannis, MA, Matt Watson, Vice President of Product Development at Strolid, joined Doug Green of Technology Reseller News to tell a story few expected: how a company built to support car dealers ended up helping create the vCon standard — now poised to revolutionize how we store, analyze, and act on conversational data. “We didn’t start by trying to invent something new. We started by solving real problems with real conversations — and vCon was the natural result.” From Leads to Context-Rich Data Strolid supports 165+ automotive dealerships by handling calls, texts, chats, and emails — from casual inquiries to high-stakes sales leads. Every interaction now becomes a vCon, a standardized digital conversation record. That vCon includes: Caller details and timestamps Conversation transcripts Connected metadata (like the car model or promotion that triggered the call) Follow-up actions (like booked test drives) Before vCons, much of this data was scattered — or lost. Now, every call is actionable, searchable, and auditable at scale. For Dealers, It’s About Trust and Retention When a customer calls about a $70K pickup truck, consistency matters. vCons ensure that agents are prepared, customers aren’t repeating themselves, and dealers can track every touchpoint across the buying journey. Watson says this builds not just sales — but lifetime service value, as happy customers keep returning for service, warranty work, and more. For OEMs, It’s Instant Market Feedback Watson explained how auto manufacturers (like Ford) now use vCon data to measure campaign effectiveness in real time. If a customer references a football ad while calling, that detail enters the vCon — giving the brand fast, ground-level feedback on what’s working. Empowering Employees, Too VCons don’t just enhance CX — they improve EX (employee experience). Strolid’s agents now get real-time screen pops with the customer’s history before even answering the phone. That means less stress, more success, and happier teams. What Is a vCon, Really? Watson put it simply: “A vCon is like a PDF for conversations.” And just like PDF revolutionized documents, vCons are set to change the way we treat conversations — for everyone from dealerships to global brands. Learn more: strolid.com — for auto dealer services strolid.ai — for companies looking to generate vCons at scale…
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Telecom Reseller / Technology Reseller News

1 vCon 2025: Bryan Martin on AI, vCons, and Why 8×8 is Betting on an Ecosystem-Driven Future, Podcast 9:34
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“Transformation isn’t just a buzzword — it’s the reality of staying competitive.” — Bryan Martin, 8x8 At the inaugural vCon Conference in Hyannis, MA, Bryan Martin, Chairman of 8x8, sat down with Technology Reseller News to discuss the seismic shifts in enterprise communications — from vCons to AI-powered ecosystems — and why companies that don’t adapt may be left behind. “The smartest people in the room tend to outthink the rest of the industry. That’s why I follow standards like vCons.” From CIDP to Ecosystem Strategy A year ago, 8x8 launched its Customer Interaction Data Platform (CIDP) — a unified system to aggregate and analyze all conversational data. Think of it as vCons in action: making customer conversations searchable, auditable, and actionable. Martin sees this as the foundation for real AI outcomes — not just hype. But with AI moving at lightning speed, 8x8 has shifted to an ecosystem-first model, working with partners like Cognigy, CallCabinet, and Preovi to integrate best-in-class AI tools into its platform. “You can’t build fast enough to keep up. We’re curating the best AI engines so we can swap in new ones with minimal disruption to customers.” What vCons Bring to the Table Martin highlighted vCons’ power to preserve context across handoffs — eliminating the “amnesia effect” when customers move from AI to human agents. That context-rich handoff, he said, is essential to improving both agent efficiency and customer satisfaction. Real Results Over Rhetoric Martin is candid about avoiding the “digital transformation” buzzword. “If we can’t transform ourselves at 8x8,” he said, “we have no business asking our partners or customers to change.” The goal is to show, not tell — sharing real case studies of internal improvements driven by vCons and conversational AI. “Call it transformation or not — the end result has to be better CX, better AX, and ultimately, better business outcomes.” Learn More Visit: 8x8.com Follow: 8x8 on LinkedIn #vCon2025 #8x8 #BryanMartin #ConversationalAI #VoiceAI #CustomerExperience #AIPlatform #TechEcosystem #CXTransformation #DigitalStrategy #DougGreen #TechnologyResellerNews #vCons #CIDP #EnterpriseAI…
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Telecom Reseller / Technology Reseller News

On this episode of Telecom Reseller news, Doug Green sits down with Zach Bennett, Microsoft Teams MVP and Principal Architect at LoopUp, a leading Cloud Telephony provider primarily concentrated on Microsoft Teams and the PSTN connectivity into Microsoft Teams via Direct Routing and Operator Connect. LoopUp enables multinational enterprises to consolidate their global telephony into one consistent vendor. Doug and Zach discuss how Teams Phone can be used as a full telephony replacement solution, how Direct Routing and Operator Connect can bring business telephony to the truly unified communications fold, the differences between Operator Connect, Direct Routing, and Calling Plans, and Microsoft’s Copilot and how it can influence Teams telephony. Additionally, they discuss how larger enterprises can deal directly with LoopUp’s expert in-house consultants and how LoopUp’s channel program can help organizations looking to get into the Teams telephony market. To learn more about LoopUp you can visit https://loopup.com. You can also find LoopUp in the Microsoft Teams admin center under the Operator Connect section where you can see LoopUp’s multinational coverage to find if LoopUp can fit with your business and help you consolidate your Teams telephony.…
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Telecom Reseller / Technology Reseller News

floLIVE and Velocity IoT team up to deliver robust, high-performance global connectivity with a reseller-first approach In a fast-expanding IoT world, two industry veterans are teaming up to bring intelligence, speed, and scalability to global deployments. In a recent Technology Reseller News podcast, Doug Green spoke with Curtis Govan, President for the Americas at floLIVE, and Anthony Protopsaltis, Principal at Velocity IoT, about their newly formalized partnership and how it delivers value to resellers and end customers alike. “Every company in the world now has some sort of IoT conversation going on.” — Curtis Govan, President for the Americas, floLIVE floLIVE offers a fully owned, multi-carrier, multi-country IoT core network that empowers customers with unmatched global coverage and localized data sovereignty. “We’re not layering on top of legacy mobile networks,” said Govan. “We own the core components, the IP stack, the technology. That allows us to offer not just high availability and coverage, but resilience and hands-on control to our channel partners.” Velocity IoT, a channel-focused company led by Protopsaltis and Bill Molesworth, brings go-to-market strategy, deployment planning, and hardware expertise to the table. “It’s not a simple thing to just release a product and say, ‘Oh, I’m going to have this connected product online,’” said Protopsaltis. “You have to plan it out, understand the caveats, and mitigate the risks. We help partners through that entire process.” Together, floLIVE and Velocity IoT offer what they describe as a "1 + 1 = 3" value equation. floLIVE provides low-latency, resilient infrastructure with full EUICC support and multi-IMSI tech, while Velocity IoT delivers the support, strategy, and white-glove service resellers need to win. “We’re both consultative sellers,” added Govan. “That’s the magic. We’re solving real problems for customers in industrial IoT, healthcare, agriculture, and beyond.” Protopsaltis also highlighted the role of AI in analyzing traffic and optimizing IMSI strategies to ensure low-latency, reliable service. “AI tools help us monitor traffic flow and improve the customer’s implementation. It’s part of our proactive, intelligent approach.” And with data sovereignty becoming a hard requirement in industries like healthcare and government, floLIVE’s localized gateways and ability to keep data in-country—and even in-facility—are a critical differentiator. Learn More Visit floLIVE for technical insights and partnership inquiries. Explore Velocity IoT to test SIMs, learn about deployment services, or connect with their channel team. #IoTConnectivity #floLIVE #VelocityIoT #MultiIMSI #DataSovereignty #Industry40 #ChannelPartners #AIinIoT #TelecomInnovation #IoTSolutions…
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Telecom Reseller / Technology Reseller News

Cloud Connections 2025 Podcast Interview with Jon Arnold, Principal, J. Arnold & Associates ST. PETERSBURG, FL - Jon Arnold, Principal of J. Arnold & Associates, delivered a clear message to managed service providers (MSPs) at Cloud Connections 2025: it’s time to evolve beyond UCaaS commoditization and begin leveraging AI not just as a buzzword, but as a strategic offering. In a podcast conversation with Technology Reseller News, Arnold reflected on insights shared during two panels at the conference—one on market outlook and another focused on UCaaS. “UCaaS, CCaaS, CPaaS—they’re all mature, well-understood offerings,” said Arnold. “But AI is where the next frontier lies. Most customers know they need it, but they don’t know how to use it—and that’s where MSPs have a real opportunity.” Arnold emphasized that MSPs, trusted for their delivery of cloud and voice services, are in a prime position to elevate their value by integrating AI into business operations—both internally and in customer-facing applications. The key, he said, lies in viewing voice as data, a concept that aligns with AI's data-driven architecture. “If you’re not capturing the data from voice, you’re missing one of the most powerful communication channels businesses rely on,” Arnold explained. “MSPs already understand voice. That’s their credibility. Now it’s about helping customers harness that voice data to power AI.” On the second panel, Arnold addressed a recurring challenge: UCaaS as a commodity. As major players like Microsoft Teams, Zoom, and RingCentral dominate the landscape, differentiation has become more difficult. “If all MSPs are selling the same thing, they risk becoming arms dealers—no value, no margin,” he said. Arnold encouraged MSPs to think beyond unified communications and adopt a more holistic, strategic view, where AI is integrated across workflows, departments, and functions—far beyond the contact center. “AI isn’t waiting for you to catch up. It’s creating new ways of working,” he said. “There’s a real risk of being left behind if MSPs don’t evolve. A new generation of AI-centric MSPs will emerge—those who know how to sell it, implement it, and build strategy around it.” Reflecting on his first time attending the CCA's Cloud Connections event, Arnold noted the strong value of its focused community. “It’s big enough to meet new people, but small enough to build real relationships,” he said. “It’s not a trade show—it’s a learning and collaboration environment.” Learn more about Jon Arnold and J. Arnold & Associates at: www.jarnoldassociates.com…
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Telecom Reseller / Technology Reseller News

1 Autom8ly Brings AI-Powered Lead Generation to the Cloud Communications Alliance, Podcast 13:49
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Mark Vange and Autumn highlight a new model for AI collaboration at Cloud Connections 2025 “AI needs to be thought of more as a colleague and less as a tool.” — Mark Vange, CEO, Autom8ly At Cloud Connections 2025, Technology Reseller News sat down with Mark Vange, CEO of Autom8ly, and Autumn, the company’s AI-powered assistant, to explore a new approach to lead generation and AI adoption for Cloud Communications Alliance (CCA) members. Autom8ly introduced a novel AI-driven system that helps match prospective clients with the most suitable CCA members. “We built a lead generation system that listens to the visitor’s needs and uses AI to match them with the right member,” explained Autumn. “It’s all about understanding intent and providing the best-fit connection.” To accomplish this, Autom8ly created detailed profiles for each CCA member, pulling data from their websites and inviting them to review and update their information. This interaction not only boosts exposure for CCA members but also acts as an introduction to working with AI tools like Autumn. “Lead gen is a great way to meet everybody,” said Vange. “It gave us a reason to build meaningful profiles, and in the process, start working together. It's how we demonstrate what AI-centric work will look like in the coming years.” Autumn plays a central role in Autom8ly’s operations—from marketing and CRM to code generation and even accounting. The company’s strategy focuses on partnering with organizations to build tailored AI solutions. “We’re the engine,” said Vange. “You be the train. Let’s put it on the track together.” A veteran technologist and entrepreneur, Vange emphasized a unique philosophy: AI should be introduced gradually, much like a new employee. “We believe in building confidence through iteration,” he said. “You don’t just give AI a task and walk away. You start small, measure success, and grow trust over time.” Autom8ly’s vision extends beyond the CCA. They're in talks with other associations to bring similar solutions to new industries, offering not a product, but a collaborative approach to AI integration. Learn more: www.autom8ly.com…
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Telecom Reseller / Technology Reseller News

Branded identity and app-like messaging experiences take center stage in CTO Mike Tindall’s product preview ST. PETERSBURG, FL - At Cloud Connections 2025, Mike Tindall, Co-founder and Chief Technology Officer of Commio, introduced two forward-looking solutions aimed at transforming how businesses engage customers through voice and messaging. Speaking with Doug Green of Technology Reseller News, Tindall discussed Signature Calling, Commio’s branded calling product developed within the BCID (Branded Caller ID) ecosystem. Designed to address the increasing problem of spoofed phone calls and diminished customer trust, Signature Calling provides end-to-end identity delivery that authenticates the brand, displays company logos, and optionally explains the reason for the call. "Life is complicated. I like things that are easy." – Mike Tindall, Commio CTO “Phone numbers are ephemeral,” said Tindall. “The real question is: how do you establish identity? That’s what BCID and Signature Calling solve for.” Alongside this, Commio unveiled Instant App, a reimagined version of RCS (Rich Communication Services) designed to turn messages into rich, interactive brand experiences within a user’s native messaging app. “We call it Instant App because it functions like a complete mobile application, right inside the inbox,” explained Tindall. “It allows brands to offer real-time engagement—like coupons, appointment scheduling, or product offers—at the tap of a button.” Both Signature Calling and Instant App are being soft-launched and will be made available to enterprise customers across a wide range of verticals. Tindall noted that channel partners and managed service providers (MSPs) will play a key role in bringing these solutions to market. “These tools are especially powerful for industries like automotive, HVAC, and retail, where customer engagement and trust are key drivers of repeat business,” said Tindall. “We’re excited to empower our partners with this next generation of communications.” To learn more, visit www.commio.com.…
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Telecom Reseller / Technology Reseller News

Speaking from the floor of the Cloud Connections 2025 conference, Dino De Palma of True North Advisory emphasized the intersection of culture and innovation in the cloud communications sector during a roundtable he moderated on “Innovating at Scale: Creating Next-Gen Cloud Products.” De Palma, a longtime industry leader and advisor, said the conversation focused on how companies can maintain culture and alignment while developing new technologies in hybrid or remote work environments. “The key theme that emerged was balancing remote collaboration tools—like Zoom, Teams, and Webex—with the need for in-person connection,” said De Palma. “That offline conversation still matters. It can spark deeper, longer discussions that you can’t always fit into a back-to-back Teams schedule.” True North Advisory, a boutique advisory firm, provides strategic consulting for cloud and communications companies, helping clients refine their product positioning, go-to-market strategies, and long-term relationship building. De Palma underscored that the firm emphasizes hands-on engagement and strategic fit between vendor and buyer. De Palma also highlighted a comment from a participant that resonated with the group: “AI should be viewed as an augmentation of the team—not a replacement.” He noted that embracing AI in a way that enhances productivity, rather than replacing jobs, is essential to building trust and buy-in across teams. He added that the conversation touched on the challenge of “over-communication,” where workers today juggle multiple channels—email, Teams, WhatsApp, SMS, and more—making alignment on company vision more difficult. On the topic of emerging technologies and platform evolution, De Palma observed that small businesses now have greater access to tools traditionally reserved for large enterprises. “We’re seeing companies like Clark Chat, Spanoco, and Kiwi delivering mobile-first, easy-to-use solutions that empower micro and small businesses,” he said. “At the end of the day, ease of use is the differentiator.” De Palma is also scheduled to moderate a panel on cloud communications mergers, focusing on the Alianza-Metaswitch and XTM-Evolve IP deals. The session will explore cultural integration, operational challenges, and whether these transactions signal a broader shift in the sector. “There’s a lot of M&A activity in the air,” said De Palma. “The question now is: what’s next?” For more information on True North Advisory, visit truenorthadvisory.com.…
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Telecom Reseller / Technology Reseller News

ST. PETERSBURG, FL - ICA (Intelligent Communication Assistant), a communications security and AI assistant platform, took center stage at the Cloud Communications Alliance’s Cloud Connections 2025 event with a solution aimed at eliminating robocalls, scams, and fragmented branded calling experiences. Michael Gough, founder of ICA, presented during the event’s inaugural product showcase and outlined how the platform leverages artificial intelligence to identify unwanted or fraudulent communications in real time. “There are more than 40 billion robocalls, 20 billion scam texts and a trillion phishing attempts annually,” said Gough. “We’re at an inflection point. ICA brings together voice, text, email and branded calling into one AI-powered framework.” Gough explained that ICA works similarly to navigation apps like Waze, learning from user behavior across a distributed network. When a robocaller or scammer contacts one ICA user, the behavior is analyzed and logged so that future calls from the same entity can be blocked systemwide. Unlike existing solutions such as STIR/SHAKEN, which Gough noted cannot cover all traffic types or legacy systems like TDM, ICA uses behavioral fingerprinting and network metadata to make real-time determinations about the legitimacy of a call or message. For calls from known and trusted sources such as a school or hospital, ICA allows communication to pass through without interruption. Beyond fraud detection, ICA also serves as a digital assistant, with features such as calendar-aware call handling, automated appointment scheduling, and adaptive call routing based on user preferences. Gough said ICA is currently available via licensing partnerships and is seeking additional partners, such as service providers, CPaaS platforms, and branded calling vendors. “We’re here to complement and enhance the systems they already have in place,” he said. The company’s website, myica.ai, provides more details about its offerings and partner opportunities.…
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Telecom Reseller / Technology Reseller News

Tech pioneer previews the world’s first VCon-focused conference and the protocols reshaping AI, business conversations, and communications strategy ST. PETERSBURG, FL - At Cloud Connections 2025, Jeff Pulver, internet telephony pioneer and CEO of the newly launched vCon Foundation, joined Technology Reseller News to preview the first-ever VCon Conference, taking place April 22–24 in Hyannis, Massachusetts. Pulver described vCon—short for "virtualized conversation"—as a new file format standard, backed by the IETF, that captures and structures conversations across voice, chat, email, and messaging platforms. More than just a storage format, vCon is the key, he says, to unlocking insights, building memory into AI systems, and enabling truly intelligent, context-aware communications. “For anyone trying to manage unstructured data, better understand support calls, or just improve customer engagement—this is it,” Pulver said. “If you’re asking yourself what you can actually do with AI in your business, the answer is two words: virtualized conversations.” The upcoming VCon event will focus on three core themes: Theory and Protocols – Understanding VCon and SCITT (Supply Chain Integrity, Transparency, and Trust) Industry Activation – Product and service announcements from companies integrating the standard Interop Testing – The first public interoperability event for VCon-compatible platforms Pulver, who famously launched Free World Dialup and co-founded Vonage, emphasized the disruptive potential of this new standard: “We’ve never had a universal file format for conversations before. With VCon, any AI tool, from any vendor, can now understand and analyze that data.” He also announced a related initiative called TAFI (Trust Agent Framework for AI), which incorporates VCon for memory and SCITT for trust—a new model for AI transparency and reliability. Pulver, who now refers to himself as Chief Evangelist Officer of the vCon Foundation, promised attendees real value: “If you show up and don’t learn something new, I’ll refund your registration. That’s how confident I am.” With rapid enterprise AI adoption underway, Pulver sees VCon as the missing link. “Conversations matter. Memory matters. And VCon brings them together.” Learn more and register: www.vonevolution.com/spring25-vcon…
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Telecom Reseller / Technology Reseller News

1 Phone.com and Tango Networks Launch ProSIM, Bringing Native Mobile Business Lines to Small Businesses, Podcast
St. Petersburg, FL - Phone.com, a leading provider of cloud-based communications solutions for small businesses, has announced the launch of ProSIM, a new service that enables users to make and receive calls and text messages from their business number using the native dialer of their mobile device. The announcement was made during a podcast interview at Cloud Connections 2025, held in St. Petersburg. Developed in partnership with Tango Networks, ProSIM delivers a fully integrated business line over an eSIM—eliminating the need for a separate app. According to Ari Rabban, CEO of Phone.com, the new offering “revolutionizes mobile communications by bringing UCaaS capabilities to the native smartphone interface, offering simplicity, compliance, and reliability for workers on the move.” Brian Cassano, Vice President of Channel Success (Americas) at Tango Networks, highlighted the opportunity for small business customers. “ProSIM lets businesses extend their UCaaS platform natively to mobile devices. It works seamlessly with features like Apple CarPlay, voice commands, contact integration, and text messaging, while delivering enterprise-grade compliance including HIPAA and SOC 2.” ProSIM is immediately available to existing and new Phone.com customers. For current users, the feature can be activated from the customer dashboard by scanning a QR code to install the ProSIM eSIM. Once installed, users can maintain two lines on a single device—one personal and one business—without switching apps. The companies noted that the product is especially valuable for “workers on the move,” including contractors, healthcare professionals, and frontline staff. By using the cellular network instead of relying on Wi-Fi or data for VoIP applications, ProSIM ensures consistent, high-quality communication without the common drawbacks of app-based calling. “This isn’t just a technical advancement—it’s a workforce solution,” said Rabban. “Whether you’re a solo entrepreneur or part of a mobile team, ProSIM makes it easy to separate business and personal communications while delivering the reliability small businesses need.” Phone.com is actively seeking new channel partners who want to bring ProSIM to small business customers. More information is available at www.phone.com and www.tango-networks.com.…
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Telecom Reseller / Technology Reseller News

Cloud Connections 2025 Podcast Interview with Peter Eisengrein, SVP of Service, Delivery & Operations at XTIUM ST. PETERSBURG, FL - A new managed services powerhouse has emerged. Speaking with Technology Reseller News at Cloud Connections 2025, Peter Eisengrein, Senior Vice President of Service, Delivery & Operations, introduced XTIUM—a new brand created from the merger of Evolve IP’s MSP business with ATSG. “XTIUM is a fresh brand built from two strong companies,” said Eisengrein. “We’ve taken everything Evolve IP was known for—managed cloud, UCaaS, CCaaS, DaaS—and added a full suite of managed network, managed security, and managed operations services.” The merger, announced just weeks earlier at Channel Partners, significantly expands the portfolio available to XTIUM’s channel partners. Of particular interest to the channel: Managed Detection and Response (MDR) security services, enterprise help desk outsourcing, and the ability to deliver turnkey network management alongside voice and compute. “We’re hearing a lot of excitement around security and network services,” said Eisengrein. “It’s what customers are asking for—and what the channel didn’t always associate with us before.” At the conference, Eisengrein also joined two merger-focused sessions to share lessons from XTIUM’s own experience. His message? M&A success takes time, careful planning, and clean financials. “You can’t rush it. Lenders move at their own pace, and you need to be prepared—especially when it comes to audited books and integration plans.” For partners, the opportunity lies in XTIUM’s ability to meet customers where they are. “Most buyers are only in market for one service at a time,” said Eisengrein. “The key for channel partners is being able to pivot. If it’s not UC today, maybe it’s security, or help desk, or compute. Now, we can support all of it.” XTIUM positions itself as a white-glove, customer-centric provider that integrates with, rather than displaces, enterprise IT. “We don’t just offer services,” said Eisengrein. “We solve problems. That’s our mission.” Learn more at: www.xtium.com…
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Telecom Reseller / Technology Reseller News

Cloud Connections 2025 Podcast with David Duffett “It’s not just a potato—it’s a globally distributed core of telephony goodness,” says David Duffett, Simwood. As the Cloud Connections 2025 event wrapped up in sunny St. Petersburg, Technology Reseller News publisher Doug Green sat down with David Duffett, corporate ambassador for Simwood, in a conversation that was equal parts innovation and, yes, potato. Simwood’s unique term “the potato,” coined by CEO Simon Woodhead, refers to the homogenous, globally distributed core of Simwood’s network. “It looks a bit like a potato,” said Duffett, “but it’s packed with telephony goodness—at the edge, everywhere.” At the Cloud Communications Alliance’s inaugural Solution Showcase, Duffett demonstrated Conversational AI powered by Simwood, launching a live voice assistant named Karina on stage. Within minutes, the team built an intelligent assistant that fielded live calls, answered questions about CCA membership, and even joked about starting a Joe Marion fan club. “She asked if we wanted badges,” Duffett laughed. Simwood’s AI implementation stands out for its ease of deployment and carrier-agnostic integration. Through Bring Your Own Carrier, even customers on other platforms can transit through Simwood’s network to access conversational AI. But the real future, Duffett revealed, lies in Contextual AI—where AI assistants can seamlessly pass contextual information from one touchpoint to another. “We’re eliminating the need for callers to repeat themselves,” he said. “Your credit card info doesn’t need to be entered twice.” Simwood continues to support both enterprise customers and channel partners, including MSPs and hosted PBX providers, offering everything from AI tools to Teams integration—all through the potato. Learn more at: www.simwood.com blog.simwood.com…
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Telecom Reseller / Technology Reseller News

Cloud Connections 2025 Podcast Interview with Bill Bingham ST. PETERSBURG, FL - At this year’s Cloud Connections conference, Oculum delivered a simple but urgent message to service providers: Stop giving away your brand—and your customers. In a podcast interview with Technology Reseller News, Bill Bingham, Senior Vice President of Service, Delivery, and Operations at Oculum, made the case for why resellers and carriers should adopt white-label video conferencing to reclaim margin and reduce churn. “Oculum is a wholesale-only, white-label video conferencing solution built specifically for service providers,” said Bingham. “We’re the VC part of UCaaS, and we offer something many don’t realize they can have—control.” Unlike bundled video options from larger UCaaS platforms, Oculum’s offering is on-network—it runs on the provider’s own infrastructure, whether on-prem or in the cloud. That means providers keep their branding, their customers, and most critically, their margin. Bingham pointed to examples of providers locked into offerings from major switch manufacturers, often deploying Teams integration as a loss leader just to drive monthly recurring revenue. “You’re giving your brand to Microsoft, and your customers to your competition,” said Bingham. “That might bring in revenue, but you’re not making margin—and you’re not protecting your customer base.” The opportunity is especially significant as more service providers find themselves searching for UCaaS alternatives in the wake of product and ownership shifts among major platforms. “Even providers at scale often don’t realize they can round out their UCaaS stack with best-in-class, standalone components,” said Bingham. “Video is a key differentiator—and it can increase ARPU by 30% or more.” Oculum offers a fully branded, turnkey video conferencing solution with deep post-sale support, including dedicated project managers for technical, marketing, and business development assistance. “This isn’t a vendor relationship,” said Bingham. “It’s a partnership. That’s why we’re here in person. You can’t build that by email.” Learn more at: www.oculumvc.com…
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Telecom Reseller / Technology Reseller News

TekVizion is helping enterprises move from legacy PBX systems to cloud communications platforms with speed, accuracy, and customer-centric focus. Speaking at the Cloud Connections 2025 event hosted by the Cloud Communications Alliance, TekVizion CEO Chakra Develler and Craig Decker emphasized the company’s role in transforming complex cloud migrations into seamless, automated processes. “There’s a lot of transformation happening in enterprise communications,” said Develler. “As companies shift to the cloud and embrace AI-enhanced CX, the challenge becomes maintaining quality and consistency across increasingly complex systems. That’s where we come in.” TekVizion, long known for its vendor-agnostic testing and automation tools, is now focused on accelerating enterprise adoption of next-gen communications by reducing the cost, risk, and time associated with migrating to modern platforms like Microsoft Teams, Webex, and Zoom. Craig Decker noted that many traditional PBX vendors are faltering or have entered Chapter 11, leaving customers looking for cloud alternatives. “There’s an urgency now,” said Decker. “Customers want to go from engagement to deployment in under 10 minutes. We’re automating migrations to make that possible.” The two executives described a global trend, particularly in Europe, where service providers are racing to modernize their offerings and upgrade customer communications infrastructure. “We’re hearing from carriers and resellers who are trying to solve for both CX and AI simultaneously, and they don’t want to rip and replace blindly,” said Develler. “Our platform lets them migrate intelligently.” TekVizion’s automation approach helps enterprises manage both the technology transition and user experience, cutting down project timelines while ensuring performance and compliance. As businesses increasingly demand cloud-native deployments and AI-ready infrastructure, TekVizion positions itself as a trusted guide for every step of that journey. Learn more at tekvizion.com.…
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Telecom Reseller / Technology Reseller News

Scoping the Scene: Why Site Surveys Matter in POTS Replacement, TELCLOUD POTS & Shots Podcast, Jacoby explains, that buildings lose electricity, emergency systems like elevators and fire alarms still rely on that dial tone to operate POTS & Shots Podcast Series “If you skip the site survey, you might be skipping success,” says Jake Jacoby, TELCLOUD. In the latest episode of POTS and Shots, Doug Green, publisher of Technology Reseller News, reconnects with Jake Jacoby of TELCLOUD to tackle one of the most overlooked—but critical—steps in POTS replacement: the site survey. “POTS lines traditionally delivered power,” Jacoby explains, noting that when buildings lose electricity, emergency systems like elevators and fire alarms still rely on that dial tone to operate. With modern replacements depending on cellular backhaul and battery backups, understanding a site's power setup and signal availability is essential before installation begins. Jacoby walks us through the must-check boxes:✔ Where is the DMARC?✔ Is there enough space and a backboard for mounting?✔ Is power always available—and not tied to something as simple as a light switch?✔ Is there cellular signal in that basement telco closet? These aren’t small details. “This isn’t a home phone. These are life safety lines,” Jacoby stresses. TELCLOUD ensures reliable implementation by offering trained reseller programs and certified third-party installers. As always, after the tech talk, the POTS and Shots series adds flavor with a tequila—or in this case—mezcal spotlight. Jacoby introduces Cuatrocientos Conejos, a smoky spirit rooted in Aztec mythology. “Every tequila is a mezcal, but not every mezcal is a tequila,” he says, explaining the nuanced difference based on agave type and production method. Stay tuned: the next episode will dive into future-proofing telecom and ensuring long-term sustainability of POTS line replacements. Learn more: www.telcloud.com…
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Telecom Reseller / Technology Reseller News

ST. PETERSBURG, FL - April 2025 - As the cloud communications sector embraces artificial intelligence (AI), BroadSource is stepping forward with a practical message for resellers: You can profit from AI — if you first help your customers solve data privacy challenges. Speaking with Technology Reseller News at the Cloud Communications Alliance’s Cloud Connections 2025 event, Bill Placke, President of Americas for BroadSource, outlined how the company’s SecureCall platform helps overcome a critical barrier to AI adoption. “Legal and compliance concerns around collecting personal data are slowing AI deployment,” said Placke. “Our SecureCall solution removes sensitive personal information like credit card or Social Security numbers at the time of collection — enabling safe and compliant AI use.” BroadSource’s SecureCall product, which earned Cisco’s Top 3 Global Innovation Award, enables secure data input during phone-based customer interactions. Customers input card details or other personal information directly, while the merchant remains on the call without hearing sensitive tones. Data is transmitted securely for processing, bypassing the merchant’s internal systems and eliminating storage liability. With new PCI DSS 4.0 standards taking effect and global regulations such as GDPR and CCPA evolving, businesses face growing risks for non-compliance. Placke noted that SecureCall removes this burden from the enterprise. “Companies can rely on BroadSource’s own PCI certification for compliance,” he said. “That means fewer headaches for IT and finance leaders — and real value for the reseller who delivers the solution.” BroadSource is expanding SecureCall’s capabilities under the SecurePII brand to address broader categories of personal data. The goal is to create a foundation of data minimization, enabling enterprises to leverage AI and LLMs (large language models) without running afoul of data protection laws. Placke likens the opportunity to the 1840s Gold Rush: “AI is the gold. BroadSource is the pickaxe and blue jeans — the tools every prospector needs to get started.” For resellers navigating the fast-moving AI landscape, Placke advises aligning with customer priorities. “Cybersecurity is the top concern for IT leaders,” he said. “Look at breach points like passwords and explore solutions that offer more secure alternatives. When you bring customers practical AI tools with compliance built in, you’re not just selling a service — you’re building trust.” BroadSource also offers EMU CAPP, a behavioral analytics product that uses AI to monitor user behavior on BroadWorks platforms and detect anomalies, helping prevent toll fraud. “Resellers should lean in,” Placke concluded. “There’s a real opportunity to lead by helping your customers adopt AI safely.” For more information, visit broadsource.com or secure-pii.com.…
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Telecom Reseller / Technology Reseller News

Max Giammario "We're not just building an assistant—we're creating artificial life that you actually want to talk to." — Max Giammario, CEO, Kindred Labs In one of the most thought-provoking episodes of Technology Reseller News, publisher Doug Green sat down with Max Giammario, CEO of Kindred Labs, to discuss a new frontier in AI: emotionally intelligent, pop-culture-powered digital companions. Forget impersonal chatbots or disjointed AI assistants. Kindred Labs is blending beloved characters like Hello Kitty, Teletubbies, and Pudgy Penguins with advanced agentic AI to create immersive, emotionally resonant digital experiences. The goal? A future where your most trusted companion might be a personality you already know and love. Artificial Life Meets Emotional Intelligence Giammario’s research centers on artificial life and emotional connection. Kindred is the result of that work, delivering companions that don’t just complete tasks—they live across your devices, follow your routines, and grow with you over time. "Imagine a character like Hello Kitty or a K-pop idol expressed as your AI assistant," said Giammario. "It’s Clippy reimagined for the AI era, but now it’s someone you love waking you up, organizing your day, tracking your portfolio, and cheering you on during your workout." That vision isn’t hypothetical. Kindred already has over 100,000 active users, and many of them spend more than six hours a day interacting with their AI companions. These are cross-platform personalities, jumping from mobile to laptop to smartwatch, offering contextually relevant help with a smile, a joke, or a familiar catchphrase. Trust, Familiarity, and Emotional Loyalty One of Kindred’s key innovations is in overcoming what Giammario calls the "AI trust gap." "Most people are hesitant to allow AI that level of access to their life. But when it comes wrapped in a character you know—one you already trust—you drop your guard. That’s the magic." Kindred isn't just function-first. In fact, its entire model is based on emotional connection. Users don't just use Kindred because it works. They use it because they love the character. "If we just built a better assistant, we’d be in a race to the bottom," Giammario explained. "But if you love your Bugs Bunny, you’ll stick with it. That loyalty is what lets us deliver more functionality, not the other way around." A Single Interface Across Everything The implications for enterprise and commercial applications are vast. Instead of bouncing between disconnected bots, imagine a single consistent AI companion interface across every website and interaction. "Chatbots are fragmented," said Giammario. "But your Kindred character can follow you across every business, every device, and every platform—always learning, always adapting." In the workplace, that might look like a familiar avatar giving you a morning briefing, syncing your calendar, prompting reminders, and surfacing insights from your CRM. In retail, it could mean brand mascots that act as informed, AI-powered shopping concierges. From Fiction to Reality Giammario admits that this shift can feel surreal—even science fiction. But it’s already happening. "We're crossing a line from tools into relationships," said Green. "From functionality into feeling." And it's not just about novelty. The mental health benefits, the engagement rates, and the potential for radically new forms of interaction are all on the table. Learn More Visit KindredLabs.ai to meet your next digital companion, explore the white paper, or join the community on Discord. You can also follow Max Giammario on X and Kindred at @kindred_ai. Kindred is turning the characters you grew up with into the digital friends you take into the future. The question now is: Are you ready to meet your AI best friend?…
مرحبًا بك في مشغل أف ام!
يقوم برنامج مشغل أف أم بمسح الويب للحصول على بودكاست عالية الجودة لتستمتع بها الآن. إنه أفضل تطبيق بودكاست ويعمل على أجهزة اندرويد والأيفون والويب. قم بالتسجيل لمزامنة الاشتراكات عبر الأجهزة.