Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).
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Set in the colorful world of Phæos, this series follows a kind and powerful half elf as he aids those in need, records his musings, and uncovers mysteries that change him forever. Featuring original music, voice acting, and sound design, this tale is brought to life by a small team of independent creators passionate about making something new. For business inquiries we can be reached at [email protected]
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Single mothers often seek support that empowers their daily lives. Many states in the U.S. offer meaningful programs to ease those burdens. The best states for single moms provide accessible childcare, housing help, healthcare, and job resources. Relocating to a supportive area can open new opportunities. Understanding what each state offers helps single mothers take confident steps forward. Clear information can make planning and progress feel more possible.
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The goal of the Small Business Enterprises Supportive Services Podcast (SBE Podcast) to is to be a resource for business owners. Some SBE Podcast business podcasts will be weekly workshop topics regarding various business topics and others will be in-depth conversations with experts recorded and shared with the SBE community. The SBE was created to provide training and consulting services that will enable SBEs to acquire the proficiency, expertise and experience necessary to compete for fede ...
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Chris Savage, co-founder and CEO of Wistia, shares how staying in the support inbox for ten years, walking away from a potential major deal with HBO as customer #4, and choosing patience over growth helped their team build a video marketing platform where every product decision starts with understanding customer pain—not just counting feature reque…
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E.03: "The First Annual Galádric the Supportive Sage Dress-Up Special"
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1:05:08It is Halloween night and something is different about Galádric... Support the show Help support this independent production by joining our party on Patreon!بقلم Galádric íllodeyn
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FULL EPISODE | E.02: "THE HOUND AND THE HALFLINGS"
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48:49
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48:49Full, uncut version of The Hound and the Halflings. Galádric stumbles upon a village of halflings throwing a party. When an enormous wolf crashes the celebration, the small folk enlist the help of the Supportive Sage. Support the show Help support this independent production by joining our party on Patreon!…
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Erez Zuckerman, CEO and co-founder of ZSA Technology Labs, shares how a focus on craftsmanship, honest communication internally and externally and deep support has helped his small keyboard company punch well above its weight.
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Part Three - E.02 "The Hound and the Halflings"
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16:59Tensions rise between the inhabitants of Noakleaf and the great wolf Krisagis. Support the show Help support this independent production by joining our party on Patreon!بقلم Galádric íllodeyn
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Part Two - E.02 "The Hound and the Halflings"
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21:14Celebrations are cut short when a mysterious beast threatens the village. Support the show Help support this independent production by joining our party on Patreon!بقلم Galádric íllodeyn
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What does it take to earn the trust and loyalty of over 12,000 customers, build a team that cares like you do, and hold onto your values for over a decade? In the first episode of season 2, go behind the scenes with the three founders of Help Scout – Nick Francis, Denny Swindle, and Jared McDaniel – and hear how they turned their frustrations with …
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Part One - E.02 "The Hound and the Halflings"
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15:08Galádric the Supportive Sage discovers a village of burrows inhabited by halflings throwing a party. Support the show Help support this independent production by joining our party on Patreon!بقلم Galádric íllodeyn
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Supportive Shorts — Reframing AI Chatbots
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7:18Mat answers Ita's newsletter-follow-up question: How can we frame AI chatbots as self-service tools, not worse-than-human support? Find the original newsletter here: https://email.helpscout.com/harm-joy and visit https://helpscout.com/blog/blog/reframing-as-chatbots/ for further links. Thanks Ita for the great question!…
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Supportive States Offering Help for Single Mothers
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0:24Single mothers often seek support that empowers their daily lives. Many states in the U.S. offer meaningful programs to ease those burdens. The best states for single moms provide accessible childcare, housing help, healthcare, and job resources. Relocating to a supportive area can open new opportunities. Understanding what each state offers helps …
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Supportive Shorts — Season 1 is a wrap!
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18:21Season 1 of the podcast comes to an end, and Mat explores the recurring themes in classic clip-show style. Listen for a sneak peek of season 2!
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E.01: "The Mother of Pumpkin Hollow"
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44:27While traveling across the continent, Galádric the Supportive Sage discovers a quaint hamlet not marked on his map. Support the show Help support this independent production by joining our party on Patreon!بقلم Galadric
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Episode 10 — Inside Buzzsprout support with Priscilla Brooke
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42:54Priscilla Brooke leads a team of support experts to help podcasters run, distribute, and grow their shows. In this episode she talks about her journey into support, and her approach to service at Buzzsprout.
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Elevate CX founder Sarah Hatter chats with Mat (again!). This time, she shares her community building journey from idea to impact, revealing how in-person connections, shared wisdom, and a true sense of belonging have shaped Elevate CX into the community it is today. For the full show notes, transcript, and links: https://www.helpscout.com/resource…
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Sarah Hatter — support veteran, community legend, and founder of ElevateCX — joins Mat to talk about the early days of SaaS support, and the human support of the future.
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Episode 7 — Getting Started in Support
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20:54Mat and a bunch of support experts share actionable tips, encouragement, and helpful advice for people new to support, those considering a support career, and even jaded veterans. For show notes, further reading, and links to our contributors, see https://www.helpscout.com/resources/supportive-podcast/S1E7/ A huge thank you to everyone who contribu…
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Supportive Shorts - Change for Santa
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12:46
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12:46In the final Supportive Podcast of the year, Santa's dealing with change, just like the rest of us, and Mat has some thoughts and thanks as we consider 2025.
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A stranger delivers a USB-C stick from the future, and Mat discovers it contains a recording of a corporate onboarding for new support staff in November of 2028. What does it all mean?
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Patto Presents - Epochal Growth - Customer Centricity Through Journey Mapping
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55:06Mat's away on sabbatical, so this month we're sharing an episode of Epochal Growth, hosted by Sarah Caminiti and featuring Ben McCormack. Huge thanks to Sarah for sharing her interview with us. To hear more from Sarah on Epochal Growth, visit https://www.epochaloperations.com/epochal-growth ___ In Episode 6 of Epochal Growth, host Sarah Caminiti si…
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Supportive Shorts — My First Customer Service Job
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2:59Mat describes his first customer service experience working as a paper boy. What was yours? Email [email protected] to let us know.
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Mat chats with Elyse Mankin, experienced support leader and former headband girl to talk about her experiences moving from frontline support into a leadership role. They discuss the challenges of making time to get out of the queue, Elyse's strategies for planning her time, delegation, and focus, her favourite leadership resources, and the power of…
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Episode 4 - Greatest Mistakes in Customer Service History
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19:26In this episode, Mat shares stories and lessons from six examples of customer service fails throughout history — from poor quality trade goods in ancient Mesopotamia to spectacularly bad motel service in present-day Australia.
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The Biden/Harris White House recently announced their "Time is Money" governmentwide crackdown on customer unfriendly practices. What's it all about, and will it make any difference to real world customer experience for Americans...Mat Patterson takes a look. Here's the White House statement: https://www.whitehouse.gov/briefing-room/statements-rele…
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Episode 3 - Secrets of A Product Manager
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25:05Ben Henderson — product manager, former DJ, and boot Tetris expert — chats with Mat about his role and how customer support leaders can most effectively make their case for product changes and fixes. Plus, an Aussie slang challenge! For show notes, relevant links, further reading, and a full transcript visit: https://helpscout.com/resources/support…
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Supportive Shorts - We (May) Need Another Hero
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5:00Evidence that Australia loves Tina Turner, and how new technology may prove Tina wrong - in that support teams may actually need another hero.
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Episode 2: Self-Service is the Future of Online Support
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16:52Self-service technology ancient and modern, a German monk, and Shawna explains Gross Margin in this episode of The Supportive Podcast. For show notes, transcript and further reading: https://www.helpscout.com/resources/supportive-podcast/S1E2/ Mat makes the claim that the future of online support is self-service. More specifically: elf-service driv…
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Supportive Shorts - The AI-First Bandwagon
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4:11In this in-between non-episode, Mat talks about why Help Scout is not an AI-first company.
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Episode 1: AI and the Future of Support Teams
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17:17AI and the future of support teams, 3 truly terrible predictions, several action items for support leaders, and Shawna explains the Rule of 40. https://www.helpscout.com/resources/supportive-podcast/S1E1/ 3 terrible predictions from history: Mail delivery by rocket Automation will make a second job as socially unacceptable as bigamy Steve Ballmer: …
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Check out the trailer for the upcoming Supportive Podcast from Help Scout.
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Part2: A 10 Step Action Plan for 2019 Success
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2:07Small Business Success in 10 Steps
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A 10 Step 2019 Action Plan for Small Business Success
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4:5910 Action Steps Business Owners can employ to have success in 2019.
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Episode 242 – Convenience is King of Social Customer Care
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20:40A free-form Friday episode. On Friday we go freestyle and talk about whatever we want. Because it’s Friday! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service b…
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Episode 240 – 2018 Predictions for Digital Customer Care
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22:43
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22:43A Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 …
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Episode 239 -Digital Technology Review
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21:15
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21:15A Tech Tuesday Episode. All things Technology related to providing digital customer service. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org…
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Episode 237 – 9 Great Social Media Responses
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23:00
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23:00A free-form Friday episode. On Friday we go freestyle and talk about whatever we want. Because it’s Friday! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service b…
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Episode 236 – Reducing Customer Effort
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21:25
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21:25A Thoughtful Thursday Episode. On Thoughtful Thursday we discuss deep thoughts including overarching strategy and organizational structure. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 r…
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Episode 235 – Hiring the Right Type of Agent
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14:48
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14:48A Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 …
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Episode 234 – Rewind – Use Automation to Reduce Handle Time
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23:01A Tech Tuesday Episode. All things Technology related to providing digital customer service. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org…
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Episode 233 – Measuring Customer Satisfaction on Social Channels
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24:34A Manic Monday Episode. Manic Monday focuses on Numbers, Measuring, Reporting and Workforce Management. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by Wo…
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Episode 230 – Social Care Stats and Trends by Provide Support
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19:45Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 re…
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Episode 228 – Reporting on Special Ops
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19:05
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19:05A Manic Monday Episode. Manic Monday focuses on Numbers, Measuring, Reporting and Workforce Management. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by Wo…
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Episode 226 – Providing Consistent Support on Digital Channels
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19:37A Thoughtful Thursday Episode. On Thoughtful Thursday we discuss deep thoughts including overarching strategy and organizational structure. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 r…
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Episode 225 – Hiring the Right Type of Agent
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14:50
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14:50Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 re…
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Episode 224 – Features to Look For in a Social Customer Service Engagement Platform
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19:03A Tech Tuesday Episode. All things Technology related to providing digital customer service. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org…
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A Manic Monday Episode. Manic Monday focuses on Numbers, Measuring, Reporting and Workforce Management. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by Wo…
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A free-form Friday episode. On Friday we go freestyle and talk about whatever we want. Because it’s Friday! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting……
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A Thoughtful Thursday Episode. On Thoughtful Thursday we discuss deep thoughts including overarching strategy and organizational structure. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 r…
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Episode 220 – Frankie’s 5 Tips for Responding During Severe Weather
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16:43
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16:43Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 re…
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Episode 219 – Prioritizing Digital Care Volume
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21:58
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21:58A Tech Tuesday Episode. All things Technology related to providing digital customer service. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by WordPress.org…
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Episode 218 – Calculating Holiday Season Staffing Needs
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17:17A Manic Monday Episode. Manic Monday focuses on Numbers, Measuring, Reporting and Workforce Management. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! ParknFly: Save 10% off Posted Rate Reserve Now bluehost: The Best Web Hosting for just $3.95/month, bluehost is the #1 recommended web hosting service by Wo…
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