أفضل بودكاسات England Logistics (2024)

1
Ep 27 | FTL vs. LTL: What's the Difference? 17:31

2+ y ago17:31

17:31

"In 5 years, it'll be a 15 billion dollar industry." Learn about the differences between LTL and FTL, and peek behind the curtain of the LTL cold-chain process in this podcast with experts Chad and Andrew.بقلم England Logistics

1
Ep 22 | Customer Experience Quality Processes 16:09

4y ago16:09

16:09

“When quality and processes come together, we can create the ideal experience for each customer.” Tailoring the customer experience to each customer may seem overwhelming, but Mark and TJ insist that it’s possible. Learn how in our latest podcast.بقلم England Logistics

1
Ep 23 | Customer Experience Trust & Strategic Partner Relationships 13:44

4y ago13:44

13:44

“A lot of people say they’re gonna work hard. A lot of people say they’ll develop a book of business… but it’s doing what you say you are going to do that gets your customers to like you so much.” How can your business grow by the referrals of your customers alone? Listen to Angela and Lance explain in our latest podcast.…

1
Ep 24 | Customer Experience Flexibility, Business Solutions & Outside the Box Service 18:03

4y ago18:03

18:03

“When there is give and take as a partnership, it helps us grow business with each customer.” Ingenuity has a vital role in the customer experience, and is often the differentiator between the good providers of customer service, and exceptional providers. Get to know how two individuals, Jordan and Jason, are finding new ways to be inventive in our…

1
Ep 25 | Customer Experience Consistency & Dependability Pt. 2 21:55

4y ago21:55

21:55

“Consistency shows in relationships. You’ll have freight. You have quality interactions with your customers.” By keeping themselves, and their customers accountable, Daniel and Austin have left a legacy of success. Learn how facilitate a relationship of accountability in our latest podcast.بقلم England Logistics

1
Ep 26 | Customer Experience: Why the Customer Experience Matters Most 12:19

4y ago12:19

12:19

“We really feel that empowering our employees to do the right thing for the customer is critical. That’s what sets us apart from our competition.” Hear from the mouths of our leadership why the customer experience is the end and beginning of the selling process for England Logistics in this conclusive episode.…

1
Ep 21 | Customer Experience Consistency & Dependability Pt 1 16:08

4y ago16:08

16:08

“Consistency and dependability are the foundations of trust… and you need to be someone they trust.” What happens when trust is, and isn’t, a factor in the customer experience? Tune-in to our latest podcast to hear the sage advice of two industry experts, Wes and Casey, on cultivating trust in a customer relationship.…

1
Ep 20 | Thriving: Establishing a Resilient Culture pt. 3 (Defining a Successful Culture, Empathy as Defining Trait) 19:08

4y ago19:08

19:08

Ultimately, the elements of a successful culture can be broken down into a handful of defining attributes. Which attributes are highlighted is the decision of each company, but a universal essential is empathy. Tune-in to our final episode to discover what happens when a group of caring people all pitch-in.…

1
Ep 19 | Thriving: Establishing a Resilient Culture pt. 2 (How Leaders Can Impact a Company Culture) 20:10

4y ago20:10

20:10

Culture is certainly the product of deliberate effort, but the behavior of an organization's leaders can be far more impactful than raffles or lunches. The roundtables discusses just how far-reaching the effects of emulation can be.بقلم England Logistics

1
Ep 18 | Thriving: Establishing a Resilient Culture pt. 1 (Demands on the Corporate World, Remote Work, Changing Market) 20:25

4+ y ago20:25

20:25

The demands on the corporate world have been heavy: Extensive safety precautions, a historic leap to remote work, and an ever-changing market have demanded the priorities of most companies. In this flurry of unprecedented conditions, culture may easily be neglected as important, but not essential. Listen to a roundtable of industry leaders discuss …

1
Ep 17 | Senior Leadership Round Table Pt. 3 (Market Reaction, Carrier Impact, Moving Forward) 28:26

4+ y ago28:26

28:26

A few members of our senior leadership team gathered together a little over a week ago to record a discussion of the current challenges faced by our nation. We asked them to give us ten minutes of their time. What resulted was an emotional 90 minutes as the group reflected on displays of heroism, perseverance, and positivity demonstrated by the Eng…

1
Ep 16 | Senior Leadership Round Table Pt. 2 (Positivity During Times of Trouble, How to be a Leader) 30:28

4+ y ago30:28

30:28

A few members of our senior leadership team gathered together a little over a week ago to record a discussion of the current challenges faced by our nation. We asked them to give us ten minutes of their time. What resulted was an emotional 90 minutes as the group reflected on displays of heroism, perseverance, and positivity demonstrated by the Eng…

1
Ep 15 | Senior Leadership Roundtable Pt. 1 (A New World, Earthquake) 27:14

4+ y ago27:14

27:14

A few members of our senior leadership team gathered together a little over a week ago to record a discussion of the current challenges faced by our nation. We asked them to give us ten minutes of their time. What resulted was an emotional 90 minutes as the group reflected on displays of heroism, perseverance, and positivity demonstrated by the Eng…

1
Ep 14 | Direct Customer Contact 8:41

5+ y ago8:41

8:41

We sit down with Marshall and Darryl from our Less-than-Truckload team to discuss the value of 'Direct Customer Contact' in a customer service interaction and share ways they use it every day.بقلم England Logistics

1
Ep 13 | Call Reviews 9:25

5+ y ago9:25

9:25

We sit down with Zac and Jason from our Less-than-Truckload team to discuss the value of Call Reviews in a customer service interaction and share ways they use it every day.بقلم England Logistics

1
Ep 12 | Matching Communication Styles 13:06

5+ y ago13:06

13:06

We sit down with Amber and Trevor from our Less-than-Truckload team to discuss the value of "Matching Communication Styles" in a customer service interaction and share ways they use it every day as part of our Customer Experience Initiative.بقلم England Logistics

1
Ep 11 | Weekly Coaching 11:13

5+ y ago11:13

11:13

We sit down with Marshall and Maciah from our Less-than-Truckload team to discuss the value of "Weekly Coaching" in a customer service interaction and share ways they use it every day as part of our Customer Experience Initiative.بقلم England Logistics

1
Ep 10 | Customer Alignment 10:51

5+ y ago10:51

10:51

We sit down with Ben and Spencer from our Temp-Controlled LTL team to discuss the value of "Alignment" in a customer service interaction and share ways they use it every day as part of our Customer Experience Initiative.بقلم England Logistics

1
Ep 09 | Ramping Up Efforts in Customer Service 11:23

5+ y ago11:23

11:23

We sit down with Joe, Zac and Robert from our Temp-Controlled LTL team to discuss the value of "Ramping Up Your Efforts" in a customer service interaction and share ways they use it every day as part of our Customer Experience Initiative.بقلم England Logistics

1
Ep 08 | Proactive Approach in Customer Service 9:41

5+ y ago9:41

9:41

We sit down with Brad and Scott from our Temp-Controlled LTL team to discuss the value of a "Proactive Approach" in a customer service interaction and share ways they use it every day as part of our Customer Experience Initiative.بقلم England Logistics

1
Ep 07 | Meeting Customer Service Expectations 10:14

5+ y ago10:14

10:14

We sit down with Joe and Wendi from our Temp-Controlled LTL team to discuss the value of "Meeting Expectations" in a customer service interaction and share ways they use it every day as part of our Customer Experience Initiative.بقلم England Logistics

1
Ep 06 | Grit/Tenacity in Customer Service 6:39

6y ago6:39

6:39

Sarah and Jerome from our Full Truckload team sit down to discuss the value of "Grit/Tenacity" in a customer service interaction and share ways they use it every day as part of our Customer Service Month.بقلم England Logistics

1
Ep 05 | Communication in Customer Service 4:40

6y ago4:40

4:40

Lance and Jaron from our Full Truckload team sit down to discuss the value of "Communication" in a customer service interaction and share ways they use it every day as part of our Customer Service Month.بقلم England Logistics

1
Ep 04 | Persuasiveness in Customer Service 4:09

6y ago4:09

4:09

Wes and John from our Full Truckload team sit down to discuss the value of "Persuasiveness" in a customer service interaction and share ways they use it every day as part of our Customer Service Month.بقلم England Logistics

1
Ep 03 | Relationship in Customer Service 4:27

6y ago4:27

4:27

Brad and Scott from our Full Truckload team sit down to discuss the value of "Relationship" in a customer service interaction and share ways they use it every day as part of our Customer Service Month.بقلم England Logistics

1
Ep 02 | Time Management in Customer Service 5:14

6y ago5:14

5:14

Lance and Jordan from our Full Truckload team sit down to discuss the value of "Time Management" in a customer service interaction and share ways they use it every day as part of our Customer Service Month.بقلم England Logistics

1
Ep 01 | Attentiveness in Customer Service 4:10

6y ago4:10

4:10

Mark and Haden from our Full Truckload team sit down to discuss the value of "Attentiveness" in a customer service interaction and share ways they use it every day as part of our Customer Service Month.بقلم England Logistics

المدونة الصوتية تستحق الاستماع

England Logistics بودكاست

المدونة الصوتية تستحق الاستماع

1
The England Logistics Podcast Network

England Logistics

1
Ep 27 | FTL vs. LTL: What's the Difference? 17:31

1
Ep 22 | Customer Experience Quality Processes 16:09

1
Ep 23 | Customer Experience Trust & Strategic Partner Relationships 13:44

1
Ep 24 | Customer Experience Flexibility, Business Solutions & Outside the Box Service 18:03

1
Ep 25 | Customer Experience Consistency & Dependability Pt. 2 21:55

1
Ep 26 | Customer Experience: Why the Customer Experience Matters Most 12:19

1
Ep 21 | Customer Experience Consistency & Dependability Pt 1 16:08

1
Ep 20 | Thriving: Establishing a Resilient Culture pt. 3 (Defining a Successful Culture, Empathy as Defining Trait) 19:08

1
Ep 19 | Thriving: Establishing a Resilient Culture pt. 2 (How Leaders Can Impact a Company Culture) 20:10

1
Ep 18 | Thriving: Establishing a Resilient Culture pt. 1 (Demands on the Corporate World, Remote Work, Changing Market) 20:25

1
Ep 17 | Senior Leadership Round Table Pt. 3 (Market Reaction, Carrier Impact, Moving Forward) 28:26

1
Ep 16 | Senior Leadership Round Table Pt. 2 (Positivity During Times of Trouble, How to be a Leader) 30:28

1
Ep 15 | Senior Leadership Roundtable Pt. 1 (A New World, Earthquake) 27:14

1
Ep 14 | Direct Customer Contact 8:41

1
Ep 13 | Call Reviews 9:25

1
Ep 12 | Matching Communication Styles 13:06

1
Ep 11 | Weekly Coaching 11:13

1
Ep 10 | Customer Alignment 10:51

1
Ep 09 | Ramping Up Efforts in Customer Service 11:23

1
Ep 08 | Proactive Approach in Customer Service 9:41

1
Ep 07 | Meeting Customer Service Expectations 10:14

1
Ep 06 | Grit/Tenacity in Customer Service 6:39

1
Ep 05 | Communication in Customer Service 4:40

1
Ep 04 | Persuasiveness in Customer Service 4:09

1
Ep 03 | Relationship in Customer Service 4:27

1
Ep 02 | Time Management in Customer Service 5:14

1
Ep 01 | Attentiveness in Customer Service 4:10

دليل مرجعي سريع