أفضل بودكاسات Digital Perspective (2024)

1
How can leaders win and optimize investment in CX? (feat. Jeannie Walters, Mark Raffan and Alain Méric) 36:08

15h ago36:08

36:08

On this episode, we explore strategies for building a compelling business case for customer experience (CX) investment — and how to optimize the budget you’ve secured. According to Forrester’s Budget Planning Guide 2025: Customer Experience, while 99% of CX decision-makers list CX improvements as a top priority of senior executives, only 40% antici…

1
How can you maintain customer affinity while rebranding? (feat. Billie Loewen and David Soberman) 33:13

1M ago33:13

33:13

On this episode, we explore the connection between brand and customer experience — and how to maintain positive customer sentiment while undergoing a rebrand. An effective rebranding strategy can serve to reposition a company, product or service to better align with customer expectations. But it’s not a given; to retain existing customers and attra…

1
What does customer loyalty look like in the age of AI? (feat. Shep Hyken and Colin Shaw) 33:16

2M ago33:16

33:16

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we ask big questions about how customer loyalty is formed — and how AI can be leveraged to build stronger connections with customers. According to TechSee, a visual customer experience solutions provider and technology partner of TELUS Digital, more than one in …

1
Impactful digital health transformation through a clear vision and values: insights from Eswatini 59:02

3M ago59:02

59:02

Episode 6: What can we learn about creating real impact for underserved communities from The Kingdom of Eswatini, a tiny country enveloped by South Africa? Join us on the latest episode of the Global Perspectives on Digital Health podcast where we hear from Executive Director of The Luke Commission, Echo Vanderwal about the way that set up healthca…

1
How can you act as a customer experience change agent in your organization? (feat. Blake Morgan and Lori Branton) 29:53

3M ago29:53

29:53

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we explore customer-focused leadership — and the steps CX leaders can take to cultivate and champion a customer-centric culture in their organizations. Customer centricity goes beyond providing good customer service, relying on company leadership to consider eve…

1
What is the right approach for regulation and evaluation of digital health technologies? 1:10:58

4M ago1:10:58

1:10:58

Episode 5: What is the right approach for regulation and evaluation of digital health technologies? In this conversation, Shubs Upadhyay interviews Stephen Gilbert, a professor of medical device regulatory science, about the challenges and successes of digital health regulation and implementation. They discuss the need for flexibility in regulation…

1
How can brands design and deliver seamless customer experiences? (feat. David Avrin and Jim Mitchell) 30:59

4M ago30:59

30:59

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we discuss the importance of reducing customer effort — and the steps brands can take to design and deliver seamless customer experiences. Today, customers demand speed and efficiency. It is up to brands to rise to that challenge. Research from HubSpot indicates…

1
How can brands deliver experiences that create loyal customer advocates? (feat. Jay Baer, Brittany Hodak and Rajiv Dhand) 43:04

5M ago43:04

43:04

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we discuss a longstanding focus for customer experience (CX) leaders — loyalty — and the role of CX delivery in creating customer advocates and word of mouth. According to Nielsen, 88% of consumers trust recommendations from friends and family over all other for…

1
Creating impact with AI in isolated communities 50:19

6M ago50:19

50:19

Episode 4: Creating real impact with AI in isolated communities In this episode, Dino, a pioneer in the digital health landscape, shares his insights on how digital solutions and AI are revolutionizing the healthcare industry. He discusses the critical challenges such as overcrowded healthcare facilities and the urgent need for support for healthca…

1
Bridging the Gap: The Last Mile of Healthcare with Bilal Mateen, Digital Square @ PATH 57:41

6M ago57:41

57:41

Episode 3: How do we meaningfully bridge policy and real impact at the last mile of healthcare. Shubs Upadhyay interviews Bilal Mateen, Executive Director of Digital Square at PATH about digital health challenges and successes in underserved communities. They explore the importance of safety, regulatory considerations, and the need for inclusive da…

1
What is the Frank And Oak secret for adapting to changing customer preferences? 21:19

6M ago21:19

21:19

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy. Founded in 2012 as an online-only menswear retailer, Frank And Oak …

1
What trends are shaping customer experiences in 2024? 27:51

7M ago27:51

27:51

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we discuss customer experience trends – and how these trends are impacting CX leaders’ priorities in 2024. Drawing on decades of experience and conversations with CX executives at some of the world’s top brands, our expert guests speak to the challenges and oppo…

1
Health Data Poverty Part 2 with Prof Alexandre Filho 31:18

8M ago31:18

31:18

Episode 2: Practical Solutions to Health Data Poverty In this episode, we continue our exploration of health data poverty, showcasing a team that's making a real difference based on the issues discussed in Part 1 with Dr. Xiao Liu. We're thrilled to have spoken with Prof. Alexandre Filho, a Professor of Machine Learning in Sao Paulo, Brazil. He sha…

1
Health Data Poverty Part 1 with Xiao Liu 33:09

8M ago33:09

33:09

Episode 1: Health data poverty : what can we do about it? Join us as we dive into a crucial conversation with Dr. Xiao Liu, a leading figure in AI ethics, evaluation, and regulation. This episode focuses on one of the most pressing issues in the field: health data poverty. We cover what it is, and how we might go about addressing this. Key Topics: …

1
How can employee-facing technology improve your customer experience? 24:32

8M ago24:32

24:32

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we explore the relationship between employees and technology — and how brands can harness employee-facing technology to improve their customer experience. Tools like agent-assist bots and internal collaboration platforms can enable team members to work effective…

1
Has the time come to prioritize voice-first experiences? 31:14

10M ago31:14

31:14

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we explore whether voice-first experiences will be as ubiquitous as the internet and smartphones — and how brands can prepare for a voice-first future. Voice technology offers distinct advantages over other forms of inputs, allowing for lower effort customer int…

1
Are these digital CX resolutions on your list for 2024? 20:49

11M ago20:49

20:49

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we look back at our first season of Questions for now — and highlight six customer experience (CX) resolutions to consider as your brand rings in the new year. We’ve asked a number of big questions this past season, covering topics like automation, changing cust…

1
What do people get wrong about automation? 26:10

12M ago26:10

26:10

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience (CX). Questions like: Are automation tools going to replace human agents? Why do up to half of all automation projects fail? Is automation too expensi…

1
How can start-ups achieve the same world-class customer experience as a Fortune 500 company? 26:44

1y ago26:44

26:44

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we discuss how start-ups can deliver exceptional customer experience (CX) with limited resources — and how businesses of all sizes can use these tactics to thrive in a competitive environment. To succeed in the marketplace, start-ups need to provide CX that's se…

1
How can brands rethink data security to maintain customer trust? 31:16

1y ago31:16

31:16

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust. Listen for the compelling insights of Dr. Dave Chatterjee, associate professor, management information systems at…

1
How can brands leverage innovation to recruit top-tier talent? 25:38

1+ y ago25:38

25:38

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. The job market is changing at a faster pace than ever, and to keep up, brands need to continually recalibrate their recruitment processes to ensure they’re attracting top candidates. A shift in strategy and the leveraging of technology and automation can help companies position …

1
How do customer expectations change in difficult economic climates? 21:07

1+ y ago21:07

21:07

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we discuss how customer expectations change in difficult economic climates — and the ways brands can adapt. Listen for insights from Charles Lindsey, associate professor of marketing at University at Buffalo School of Management, and Pete Tapley, former vice pre…

1
How can brands keep up with algospeak? 21:11

1+ y ago21:11

21:11

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up. Listen for the compelling perspectives of Dr. Jamie Cohen, assistant professor at Queens College, City University of New York, and Siobhan Hanna, former vice p…

1
A trailer for now: Questions for now - Compelling perspectives on digital CX 0:58

1+ y ago0:58

0:58

Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS Digital sharing compelling perspectives on the digital customer experience (CX). Join host Robert Zirk as he asks big thinkers today’s big questions. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of…

1
GPODH - Trailer 1:25

1+ y ago1:25

1:25

Welcome to the trailer for the Global Perspectives on Digital Health Podcast. Join Shubs as he unpacks insights from experts and innovators creating real impact for underserved communities around the world. Shubs is a physician working in digital health. With experience across product development and deployment, regulation and also with the ITU/WHO…

1
Disinformation War - Telegram & Deep Fakes in Ukraine 30:23

2y ago30:23

30:23

It’s been half a year since Russia invaded Ukraine. And while millions of people have fled the country, there are still many who remain living in different regions of Ukraine. In this episode, we will have a closer look at the digital rights challenges that citizens who currently are staying in Ukraine, are facing, during this horrible war of aggre…

1
Matt Dixon on overcoming customer indecision 25:08

2y ago25:08

25:08

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. Customer experience analyst and best-selling author, Matt Dixon, sits down with TELUS International Studios to share insights from his new book, "The JOLT Effect: How high performers overcome customer indecision." Matt takes us through the bane of every salesperson's existence: …

1
Content Moderation: To Keep or to Delete? - RightsCon Live Recording 49:13

2+ y ago49:13

49:13

In this live recording of our Podcast "Digital Rights Explored: Local Fights, Global Perspectives," we talked about content moderation by social media platforms taking a wrong turn. From their initial hands-off approach when it came to content, they turned to today’s invasive approach using also automated processes in making decisions. The platform…

1
Cybercrime - Nowhere to hide 32:45

2+ y ago32:45

32:45

Being online means being at risk. This episode is dedicated to a problem affecting us all, worldwide - cybercrime. We travel to Kenya where cybercrime is on a steep rise. There has been a 37.3 % jump in cyber criminal activities in Kenya between April to June in 2021 alone. The pandemic played a major role in the rise of cyber crimes like impersona…

1
The Metaverse: A Witness from the Future 30:14

2+ y ago30:14

30:14

In this episode we talk about the biggest hype of our time when it comes to our digital lives: the Metaverse. Ever since Mark Zuckerberg made the announcement of what his company Meta is developing, everyone in the digital rights community is talking about the implications of this new immersive digital world on our personal lives and on our (digita…

1
Seth Earley on setting the groundwork for AI implementation 33:38

2+ y ago33:38

33:38

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode of TELUS International Studios, we're joined by Seth Earley, consultant and award-winning author of The AI Powered Enterprise. Seth has more than twenty years of expertise in data and information architecture, knowledge strategy, search based applications and inf…

1
2021: Three of the Biggest Digital Rights Stories in Retrospect 31:19

2+ y ago31:19

31:19

Some of you listeners have asked us to explain the basics of digital rights, “what type of rights are there exactly”? Our response is this special episode of Digital Rights Explored where international experts talk with us about the major digital rights stories of our time. In this episode we will recap some of the most important digital rights new…

1
IGF Live Podcast - Internet for All, but Privacy for Me 54:58

3y ago54:58

54:58

As people get online, they are encouraged or even forced to share significant amounts of personal information. What happens when this data is collated? And what happens when this data gets into the wrong hands? This can have very real effects offline, putting individuals’ lives in danger. Large corporations and government bodies, while digitising t…

1
Bitpanda on the future of investing 25:38

3y ago25:38

25:38

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode of TELUS International Studios, we're joined by Lukas Enzersdorfer-Konrad, chief product officer at Bitpanda. The company is an all-in-one digital platform used for investing in stocks, exchange traded funds (ETFs), metals, cryptocurrencies and crypto indices. Tu…

1
How a modern fintech is transforming traditional banking 20:45

3y ago20:45

20:45

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode of TELUS International Studios, we're joined by Ante Spittler, co-founder and CEO of Moss. The company offers an all-in-one solution for intelligent spend management, with the aim to be the leading financial management platform for businesses across Europe. Tune …

1
Spotify and the future of intelligent automation 35:05

3y ago35:05

35:05

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode of TELUS International Studios, we're joined by Sidney Madison Prescott, global head of intelligent automation at Spotify. Sidney shares her take on the future of artificial intelligence, robotic process automation and machine learning as well as some of the best…

1
How to engage a remote workforce with technology 35:40

3y ago35:40

35:40

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode of TELUS International Studios, we're joined by Gideon Pridor, chief marketing officer at Workvivo, a comprehensive digital employee engagement platform that has the feel of a social networking site. TELUS International uses Workvivo internally to keep our team m…

1
State Surveillance in the Age of Covid 26:52

3y ago26:52

26:52

In the face of the global pandemic, many countries have imposed different control measures on their citizens under the veil of curbing the further spread of the virus. In this episode we will discuss with Agnes Venema - an expert on national security and emerging surveillance technology - measures taken in Australia during the Covid-19 pandemic. Au…

1
Random Talk about Teaching 35:05

3y ago35:05

35:05

Welcome back, every one it's been a while, for our season finale episode of season two, we decided to pick a topic of conversation on the spot so we choose Teaching and the methods we'd use a educators/instructors. Join us, and let get into it. Follow our Social Media: https://www.instagram.com/digitalperspectivepod/ https://twitter.com/pod_perspec…

1
Tackling modern governance with Diligent 28:42

3y ago28:42

28:42

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode of TELUS International Studios, we're joined by Dottie Schindlinger, executive director of the Diligent Institute and co-host of the Corporate Director Podcast for Diligent Corporation. Diligent helps companies manage their governance, risk and compliance require…

1
Digital Artist Started Pack Pt. 1 27:10

3y ago27:10

27:10

Welcome back, everyone! for the ninth episode of season two, This week we bring you Digital Artist Started Pack Pt. 1 an episode about the different alternatives you can use for 2D mediums. Join us, and let get into it. Follow Daniel Calderón: https://www.instagram.com/xdaniel_art/ https://twitter.com/XdanielArt Follow our Social Media: https://www…

1
My Issues with Art and Art School with Mark 44:35

3y ago44:35

44:35

Welcome back, everyone! For the eighth episode of season two, This week we bring you another special guest Mark, Join us on our conversation with the topic of My Issues with Art and Art School! Mark Medeiros https://www.instagram.com/mark_medeiros/ Social Media: https://www.instagram.com/digitalperspectivepod/ https://twitter.com/pod_perspective…

1
Coding the future with Sinead Bovell 35:36

3y ago35:36

35:36

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode of TELUS International Studios, we're joined by Sinead Bovell, the founder of WAYE, a community where young entrepreneurs learn about business, technology, ethics and the future. Sinead dives into some of the ethical questions that companies using or designing te…

1
Addicted to Digital Love 27:19

3y ago27:19

27:19

The founder of Tinder said: “Nobody joins Tinder because they’re looking for something.” “They join because they want to have fun. It doesn’t even matter if you match because swiping is so fun.” However in this episode we have examined how dating apps have revolutionised the world of dating and relationships. We explore with an anthropologist and e…

1
Shop Talk with GEM 39:44

3+ y ago39:44

39:44

Welcome back, everyone! So, for the seventh episode of season two, This week we bring you a new segment with special guest GEM, Join us to dive down the road they have taken from being a Chef to doing Design and art. GEM, aka Adorably Depressed: https://www.instagram.com/adorablydepressedcomic/ Social Media: https://www.instagram.com/digitalperspec…

1
Lawn Chair (Film & Animations Festivals) 19:10

3+ y ago19:10

19:10

Welcome back, everyone! So, for the sixth episode of season two, This week we bring you another Lawn Chair episode talking about Film & Animations Festivals and where we find them. Something that isn't talked about enough. So, join us, and let get into it. Social media: https://www.instagram.com/digitalperspectivepod/ https://twitter.com/pod_perspe…

1
Unfinished Projects 24:40

3+ y ago24:40

24:40

Welcome back, everyone! So, for the fifth episode of season two, we are talking about I Unfinished Projects. A topic that often clouds our minds. So, join us, and let get into it. Social media: https://www.instagram.com/digitalperspectivepod/ https://twitter.com/pod_perspectiveبقلم Digital Perspective

1
I Love it, I Hate it, Design 39:10

3+ y ago39:10

39:10

Welcome back, everyone! So, for the fourth episode of season two, we are talking about I Love it, I Hate it, Design. A topic that often clouds our minds. So, join us, and let get into it. Social media: https://www.instagram.com/digitalperspectivepod/ https://twitter.com/pod_perspective Sad Violins sound from: https://freesound.org/people/Setuniman/…

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Digital Censorship on Social Media Platforms 26:44

3+ y ago26:44

26:44

In this episode we talk about digital censorship of independent and critical voices on major social media platforms. This is a contradictory circumstance since it is exactly these platforms that serve, in particular in countries with oppressive regimes, as the channels for dissenting voices to be heard and seen. The platforms often state that the c…

1
To College or Not to College? 25:00

3+ y ago25:00

25:00

Welcome back, everyone! So, for the second episode of season two, we are talking about To College or Not to College? A topic that often clouds our minds. So, join us, and let get into it. Social media: https://www.instagram.com/digitalperspectivepod/ https://twitter.com/pod_perspective Hosts Socials: https://www.instagram.com/driftark/ https://www.…

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