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Our podcast brings you the latest innovations in the contact centre industry to help boost your business. We cover tech trends like AI and automation that drive excellent customer service, increase sales, and improve call centre efficiency. Tune in for expert tips, real-world examples, and best practices that lead to ongoing efficiency improvements and greater profitability. Stay ahead of the curve and subscribe for insights into transforming your contact centre operations. #CallCentre #Cont ...
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How Businesses Are Driving Growth with Contact Centre Software
35:24
35:24
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35:24
In this episode, we're discussing how all businesses can improve efficiency by implementing a modern contact centre software solution. We're again joined by Alec Glassford from APEX Contact Centre Platform and Chris Morton from Your AI Assistants. You'll get: a full behind the scenes, success blueprint for a new Contact Centre and a ton of ideas an…
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In this episode we're chatting about how call centre's are utilising AI to increase their efficiency. We also discuss some of the fears that business owners have around implementing AI, how AI assistants actually work and the costs involved. If you're a small contact centre looking to grow, or a larger business looking for efficiency gains, we've g…
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