Hi, welcome to another of our Coffee Time Chats Today we focus on converting visitors to your website into booking guests To share their insights, tips and advice, we are joined by Savina Karaivanova of Userguest, one of our Expert Partners We discuss the importance of the hotel website user experience to increase conversions, the need for clear CT…

Hi, welcome to another of our Coffee Time chats. Today we look at how hotels revenue manage tour operator business, or, more accurately, how they don’t revenue manage tour operator business. To bring their views and insights, we are joined by David McGloin, VP Sales for BEONx, one of our Expert Partners In this discussion we consider the challenges…

Hi, welcome to another case study discussion. Today we focus on the challenges and rewards of a decision intelligence tool and it’s value to a hotel commercial operation. To bring their views and insights, we are joined by: Firas Moolla of HotelIQ Amy Stevens of Rocco Forte Hotels Amy takes us through her journey, outlining the initial objectives a…

Hi, welcome to another Expert Insights discussion Today we explore how connected marketing & revenue strategies are a powerful ecommerce combination, leveraging the hotels direct channel to drive direct bookings. We dig into how powering up your hotel website and booking engine, aligning marketing efforts with revenue priorities and automating thes…

Hi, welcome to another Coffee Time Chat Today we focus on the challenges of hotel staffing and the ongoing crisis the industry faces, not only today but, more worryingly the trends for the future. And this is where our guests Bill Scanlon and Lorraine Sileo step in to talk us through the recent Talent Study from Strategic Solution Partners, one of …

Hi, welcome to another Expert Insights discussion With Euro 2024 not far away, we wanted to look at how this tournament has influenced the hotel Sector in the key host cities and how this tournament compares to other major events such as the Olympics or Pop concerts. But we also wanted to dig a bit deeper and see if the match location, date of the …

We are delighted to welcome Chatlyn as an Expert Partner Through this “Who Are We” interview you will hear from Nicolas Vorsteher, the founder of Chatlyn, about their solution, geographical focus, typical client profile and the backstory to their formation. We hear his views on how an efficient modern communication approach can positively impact bo…

We follow upon our video from yesterday looking at whether Net Revenue is a challenge to embrace of just another pipedream for hoteliers. In today’s video we are joined again by Vassilis Syropoulos , Founder and CEO of Juyo Analytics, one of our Expert Partners As with our videos last week looking at Total Revenue Management, in this discussion we …

Hi, welcome to another Expert Insights discussion Today we continue our conversation around Revenue Management. Having discussed Total Revenue last week, today we are looking at Net Revenue. In this discussion we ask is Net Revenue easier to achieve than Total Revenue? Do we know what Net Revenue actually means? And do hoteliers have a handle on th…

Hi, welcome to another Demo Time discussion. Today we explore why hotel guests ask so many questions, the gold standards of hotel guest communications and the challenges hoteliers face in that area. Joining us for this conversation is Shaun Sequeira from HiJiffy, one of our Expert Partners Shaun is the Country Lead for HiJiffy in the UK & Ireland A…

Today we follow upon our video from yesterday looking at Total Revenue Management In today's video we take a wider perspective - from a Chief Executives viewpoint. We are joined by Vassilis Syropoulos , Founder and CEO of Juyo Analytics, one of our Expert Partners We ask for his thoughts on some of the points made in the recent discussion with Kari…

Hi, welcome to another Expert Insights discussion Today we look at Total Revenue Management Yes, that topic that which has been discussed for years and years but still remains a dream for most. In today’s discussion we actually look at the reality of the challenge and why it’s easier to talk about it than to do it. To share their insights and exper…

Hi, welcome to another Expert Insights discussion Today we look at Hotel staffing and the impact an executive opening can have on a property – momentum is a key word here. Joining us for this conversation is Greg Velasquez, Executive Director of Sales at Strategic Solution Partners, one of our Expert Partners We look at the obvious, and often less …

We are delighted to welcome XLR8 RMS as an Expert Partner In this "Who Are We" interview we are joined by Natasha Pereira, Sales Director Through our conversation you will hear more about XLR8 and their solution, looking at the backstory to their formation, geographical focus and typical client profile. We also touch on how XLR8 leverages Artificia…

Hi, welcome to another Demo Time discussion Today we are joined by Julia Schröder, Head of Sales at Hotellistat, one of our Expert Partners First things to say is that this is the audio from a long form video where we examine a major challenge faced by hoteliers, explore some of the less obvious implications of this problem and then look at a poten…

Hi, welcome to another Expert Insights discussion Today we are joined by 3 guests: Kris Glabinski of Aggregate Intelligence Nicolo (Nick) Rolle of Lybra Marco Kleiner of Atomize NB: Aggregate Intelligence, Lybra and Atomize are all Expert Partners, This is a wide ranging discussion centered around the importance of time, adaptability, and the abili…

Hi, welcome to another Expert Insights discussion Today we are joined by Deanne Soderberg who is a seasoned HR professional and presently a Human Resource Industry Expert Consultant and Talent Specialist with Strategic Solution Partners one of our Expert Partners, Her 16 years as VP of Human Resources with Hay Creek Hotels involved growing a small …

We are delighted to welcome HiJiffy as an Expert Partner In this "Who Are We" interview we are joined by Tiago Araújo, CEO & Co-founder Through our conversation you will hear more about HiJiffy and it's solution, touching on the backstory to their formation. We also touch on how HiJiffy, AI assistants and chatbots in general are developing, how hot…

Hi, welcome to another expert insight discussions. Today we are joined by Estella Hale, Chief Commercial Officer at HotelIQ, one of our Expert Partners, and Robert Marusi, Chief Commercial Officer at Turtle Bay Resort. In this conversation our focus is on the hotel commercial teams, most specifically, revenue and marketing. In particular we are loo…

Hi, welcome to another Expert Insights discussion Today we are joined by Connor Vanderholm from Topline, one of our Expert Partners, Following his recent article outlining some of the revenue management practices that could be considered to run a little close to unethical, we felt compelled to hear the words from his own mouth and get a slightly de…

Hi, welcome to another Expert Insights discussion Today we are joined by Stephanie Smith from Cogwheel Marketing, one of our Expert Partners, In this discussion we explore how hotel sales and marketing can seem disconnected when looking at how to drive topline revenue. With the continual change In traveller behaviour, and how they go about research…

Hi, welcome to another expert insights discussion. Today we are joined by Julia Schröder from Hotellistat, one of our Expert Partners. In this discussion we look at the importance of connecting the data dots between rates, reputation, reviews and demand to gain commercial insights, drive more bookings, increase revenue and enhance profitability. We…

Hi, welcome to another Coffee Time Chat Today we are joined by Dr Don from Strategic Solution Partners, one of our Expert Partners As is customary when we have Dr Don joins us, we love to delve into his wealth of knowledge, and financial expertise, to hear his views on the current state of the hotel industry. His track record speaks for itself and,…

Welcome to another of our Expert Insights discussions. Today’s conversation is looking at the various strengths and weaknesses of a Revenue Manager and the strengths and weaknesses of a Revenue Management System (RMS) We often hear the discussion around technology replacing the human but, is there actually a choice to be made between having a reven…

Hi, welcome to another Coffee Time Chat We continue our video series with Strategic Solution Partners, one of our Expert Partners, looking at the impact, or influence, of the sustainability discussion across different hotel departments. In this episode we ask if the focus around sustainability has made its way into the Marketing and Revenue teams, …

Hi, welcome to one of our Expert Insight discussions This is part 2 of 2 episodes looking at the importance of controlling your Hotel pricing and, more importantly, the impacts of not controlling it. In both episodes we have been joined by Pablo Sanchez from mirai, one of our Expert Partners In part 1 Pablo outlined how losing control of your price…

Hi, welcome to one of our Expert Insight discussions This is part 1 of 2 episodes looking at the importance of controlling your Hotel pricing and, more importantly, the impacts of not controlling it. In both episodes we are joined by Pablo Sanchez from mirai, one of our Expert Partners In this episode Pablo outlines concisely, how losing control of…

Hi, welcome to another Coffee Time Chat This is the first video in a series we are doing with Strategic Solution Partners, where we take a look at Sustainability in the hotel industry. NB: Strategic Solution Partners are one of our Expert Partners Across this series we will be looking at different aspects of sustainability in hotels and asking are …

We are delighted to welcome 3&6 as an Expert Partner In this "Who Are We" interview we are joined by: 🔹 Ben Hanley - Co-founder 🔹Tristan Heaword - Co-founder Through our conversation you will hear more about the company, when they were founded, typical client profile and geographical focus. After which we dig deeper into the backstory how the compa…

We are delighted to welcome Hotellistat as an Expert Partner In this "Who Are We" interview we are joined by: 🔹 Philip Kuchelmeister - Founder and Managing Director 🔹Julia Schröder - Head of Sales Through our conversation you will hear more about the company, when they were founded, typical client profile and geographical focus. After which we dig …

Hi, welcome to another Expert Insights Discussion In episode 1 we looked at why hotels might not focus on meetings revenue as much as rooms and what are some of the barriers when trying to embrace meetings revenue management. Today, in this final episode, our guests: 🔹 Peter Brauer of Get Into MoRe 🔹 Mark Struik of Please ask m Look at whether reve…

Hi, welcome to another Expert Insights Discussion With recent articles about Meetings and Group business finally starting to fill hotel rooms, we thought it might be interesting to discuss how increased groups and meetings business might impact hotels, especially when you consider the ongoing staff shortage and the challenge faced in trying to resp…

Hi, welcome to another of our demo time discussions Today we are talking about the impact to hotels of combining multiple digital marketing datasets. To offer their insights we are joined by 🔹 Stephanie Smith Founder & Digital Matriarch at Cogwheel Marketing, the company behind Cogwheel Analytics and one of our Expert Partners Through the discussio…

Hi, welcome to another of our case study discussions. Today is the 2nd of our 2 case studies looking at how the adoption of a business intelligence and analytics tool can help hotels make more accurate data informed decisions, leading to increased revenue and profitability. Joining us for this conversation is: 🔹 Apo Demirtas, Founder & CEO of Hotel…

We are delighted to welcome RoomPriceGenie as an Expert Partner In this "Who Are We" interview we are joined by: 🔹 Thomas Landen - Chief Marketing Genie at RoomPriceGenie In this discussion Thomas tells us more about the company, when they were founded and the back story to it’s inception. We hear about their typical client profile geographical foc…

Hi, welcome to one of our case study discussions. Today is the 1st of 2 case studies looking at how the adoption of a business intelligence and analytics tool can help hotels make more accurate data informed decisions, leading to increased revenue and profitability. Joining us for this conversation is: 🔹 Apo Demirtas, Founder & CEO of HotelIQ 🔹 Rob…

In the past few sessions with Userguest, one of our Expert Partners, we talked about the power of RevMarketing Automation and today we explore a success story with Yotel. To take us through this discussion we are joined by: 🔹 Augustin Cacot, VP Demand for Yotel 🔹 Cristina Blaj, Brand Ambassador for Userguest We talk about how Yotel embraced RevMark…

Hi, welcome to another Expert Insights Discussion Today we are talking Hotel Brand When done well, it is a core differentiator reflecting the culture, values and identity of your hotel, helping to build loyalty, reputation and price integrity. Brand is not just about a marketing headline or a generic boilerplate, it is holistic!! To offer their ins…

Hi, welcome to another Expert Insights Discussion This is the final episode of our 3 podcast series looking at the challenge of converting direct bookings So far… In episode 1 we explored How your marketing and distribution strategy can make you more attractive and in episode 2 we looked at hoteliers can make their website more engaging and sticky.…

Hi, welcome to another Expert Insights Discussion This is episode 2 of our 3 podcast series looking at the challenge of converting direct bookings. So far, we explored how your marketing and distribution strategy can make you more attractive (and you can see the discussion here in video 1). Coming up in episode 3 we will consider ways hotels can in…

Hi, welcome to another Expert Insights Discussion This is episode 1 of a 3 podcast series looking at the challenge of converting direct bookings, with an overarching question: Is it really a fight between Hotels and OTAs? (seems a bit of an unfair fight if you ask me) Joining us on these podcasts to share their insights are: 🔹Hicham Benyebdri of Us…

Welcome to another of our coffee time chats. Today we are joined by: 🔹 Pontus Berner from berner+becker, one of our Expert Partners In this discussion we take another look at the German hotel market and follow up on our conversation in September when Pontus considered what might happen in Winter 2022 and he also looks ahead to Summer period coming …

Hi, welcome to another Expert Insights discussion. Today we are joined by: 🔹Kris Glabinski, VP Europe at Aggregate Intelligence, a world leading data intelligence company, and the company behind Ratemetrics, one of our Expert Partners In this discussion we look at how hoteliers can turn competitor intelligence into a additional revenue in a very si…

Hi, welcome to another Coffee Time Chat Today we look at the Hotel staffing issue and ask, is this just a passing shower or a bigger storm brewing? To help us along with this conversation we are joined by: 🔹Bill Scanlon and Kirby Smith of Strategic Solution Partners, one of our Expert Partners Through their Hotel Taskforce solution and Project Base…

Hi, welcome to our first video of 2023. We took a bit of a break over the festive period to recharge and we’re back ready for the Year ahead Today we kick off by revisiting a core topic in 2022 - RMA - RevMarketing Automation In this discussion we take a deeper dive into the Revenue aspect of RevMarketing Automation and explore how revenue strategi…

Hi, welcome to another Coffee time chat. Today we look at hotel consultancy and ask are they really the seagull at a picnic, i.e. they swoop in, make a mess and then leave .......... maybe that's a bit unfair!? To provide some insights we welcome back: To help us along with this conversation we are joined again by: 🔹David Kasten of Strategic Soluti…

Hi, welcome to another Expert Partner update discussion. Today we are joined by: 🔹Kris Glabinski, VP Europe at Aggregate Intelligence, a world leading data intelligence company, and the company behind Ratemetrics and HowsMyRate, one of our Expert Partners In this discussion we talk about Ratemetrics, what is it, why did they decide to enter the mar…

Hi, welcome to another Coffee time chat. With the dichotomy of higher prices and increasing costs and the continuing staffing challenge we ask how might the hotel industry adapt over the coming years To provide some insights we welcome back: 🔹 Veit Meier of berner+becker, one of our Expert Partners In this discussion we look at how global economic …

Hi, welcome to another Expert Partner update discussion. Today we are joined by: 🔹Alex Barros, Chief Marketing & Innovation Officer at BEONx, one of our Expert Partners In this discussion we talk about the Beonprice brand evolution to BEONx and what BEONx is all about. We touch on the vision and mission and whether that has changed and Alex outline…

Hi, welcome to another Coffee Time Chat. Today we welcome back: 🔹Bill Scanlon and Jacqueline Villamil of Strategic Solution Partners, one of our Expert Partners We catch up with Bill and Jacqueline a couple of weeks before they release their latest study into the gig economy and it's relevance for the hotel sector. This is the 3rd gig economy study…