The Japan Business Mastery Show aims to draw back the velvet curtain on what is rerally going on with doing business in Japan. Everything is so different here it can be confusing. This show will take you through all those minefields and position you for success in this market.
…
continue reading
For succeeding in business in Japan you need to know how to lead, sell and persuade. This is what we cover in the show. No matter what the issue you will get hints, information, experience and insights into securing the necessary solutions required. Everything in the show is based on real world perspectives, with a strong emphasis on offering practical steps you can take to succeed.
…
continue reading
A freelance journalist Yuzuha Oka picks up trending business news each day from Japanese publications. Yuzuha have produced content for BBC, Reuters, ABC, Japan Times and more. 東大4年、フリーランスジャーナリストの岡ゆづはが、毎日一つ日本発の経済ニュースをピックアップして英語で振り返ります。ロイター通信で為替の記事を書いたり、BBC、東洋経済オンラインなどに執筆したり。取材を通じて日々勉強中です。 https://yuzuhaoka.wordpress.com/ https://yuzuhafood4thought.wordpress.com/
…
continue reading
Japan's Top Business Interviews is the premier business interview podcast for people who want to know more about business in japan. The guests cover a range of industries and organisation sizes, to present a thorough overview of issues with leading in Japan. If you are a leader, especialy someone leading in Japan, then this is the podcast for you.
…
continue reading
1
328 Dealing with Questions When Presenting In Japan
10:44
10:44
التشغيل لاحقا
التشغيل لاحقا
قوائم
إعجاب
احب
10:44
Having an audience interested enough in your topic to ask questions is a heartening occurrence. Japan can be a bit tricky though because people are shy to ask questions. Culturally the thinking is different to the West. In most western countries we ask questions because we want to know more. We don’t think that we are being disrespectful by implyin…
…
continue reading
1
Paul Hardisty Current President Ralph Lauren Japan, Previous President Adidas Japan
54:22
54:22
التشغيل لاحقا
التشغيل لاحقا
قوائم
إعجاب
احب
54:22
Once you walk the talk over a given period of time as a leader, you gain trust, and then people will follow you, instead of just doing what you say. Then you start getting buy-in and ideas and you can work cross-functionally. On engagement surveys, if you are giving a very low score, then you should not be coming into the office. If you are not goi…
…
continue reading
Leaders often rely on “automatic trust,” stemming from their authority, to gain compliance from team members. However, achieving genuine, “earned trust” is crucial for fostering motivation and commitment within a team. Unlike automatic trust, earned trust develops through consistent, authentic interactions where leaders show integrity in both “talk…
…
continue reading
Teams are fluid. People move or leave and new people join. Targets go up every year. The compliance and regulatory requirements become more stringent, the market pivots and bites you, currency fluctuations take you from hero to zero in short order. Head office is always annoying. There are so many aspects of business which line up against having a …
…
continue reading
1
Seiichiro Asakawa, Previous President Tokyo Chemical Industries
1:03:15
1:03:15
التشغيل لاحقا
التشغيل لاحقا
قوائم
إعجاب
احب
1:03:15
As a leader, I learned to not compete on things I did not have expertise in. I had a financial background, not a technical background, so there was no use trying to convince technically strong employees on that front – I had to use financial data as facts in order to convince my employees to accept that things needed to change in order to grow on t…
…
continue reading
There is an abundance of definitions on what is charismatic leadership? The definition proffered during a recent webinar was uncontroversial and acceptable: emotional and intellectual engagement, inspiration to go the extra mile – all quite reasonable elements. Somehow that left me feeling vaguely unfulfilled. Reflecting on charismatic leaders, wha…
…
continue reading
The hero’s journey is for the very, very few. I did it my way, I slaved away in a garret and got to the top, I realised the American dream – all good stuff, but an illusion for most. The reality is there are more of us who need the cooperation of others, than those who can succeed despite others. The age of the “one” has been taken over by the age …
…
continue reading
1
Laurent Depus, Previous President of Natixis Japan Securities
51:37
51:37
التشغيل لاحقا
التشغيل لاحقا
قوائم
إعجاب
احب
51:37
Laurent Depus, President of Natixis Japan Securities, the Japanese branch of French bank corporation Natixis, has been working in Japan for over 30 years. Originally from Belgium, he aimed to become an English and Spanish interpreter but changed his career course when he joined Chase Manhattan Bank in Luxemburg as a trader. After experiencing vario…
…
continue reading
Many people ask us at Dale Carnegie, what should I do with preparing my slide deck for my key note presentation? What’s too much? What’s too little? What’s the best way to make this work for me? That is what we will explore in this week’s show. Here’s some guidelines for using visuals. Less is definitely best. On a screen try to avoid paragraphs an…
…
continue reading
1
326 When To Say "No" To The Buyer In Japan
10:20
10:20
التشغيل لاحقا
التشغيل لاحقا
قوائم
إعجاب
احب
10:20
Normally, as the seller, we are getting told “no” in sales, rather than the other way around. When salespeople become desperate to hit their numbers, they start to do crazy things. They start telling lies to the buyer, they exaggerate the scope of the solution, they savagely discount the price, they overpromise on the follow-up, they agree to horre…
…
continue reading
1
Encore: Harry Hill Previous CEO of Shop Japan
57:15
57:15
التشغيل لاحقا
التشغيل لاحقا
قوائم
إعجاب
احب
57:15
Summary When you lead people, you have to lead them in a way they are going to follow. In Japan, when you teach a class, you line people up in order of seniority and you stand in front of the class. It seems very regimented but everyone is perfectly comfortable because they know their role and where they are supposed to be so that allows for perfor…
…
continue reading
We get lazy. We start cutting corners. We get off our game. We chill, cruise and take the foot off the pedal. Sales is demanding and a life of constant pressure. The temptation is when we get to a certain level of success we think well, we have done enough. We can justify that coffee break, that longer lunch, coming in late after the first mid-morn…
…
continue reading
1
325 Your Good Old Days Stuff Is Dull
10:42
10:42
التشغيل لاحقا
التشغيل لاحقا
قوائم
إعجاب
احب
10:42
Gaining credibility as a speaker is obviously important. We often do this by telling our own experiences. However, having too much focus on us and away from the interests of the audience is a fine line we must tread carefully. When we get this wrong, a lot of valuable speaking time gets taken up and we face the danger of losing our audience. They a…
…
continue reading
1
225 Bela Schweiger, Previous Vice-President and Board Director at Haagen Dazs Japan
1:38:16
1:38:16
التشغيل لاحقا
التشغيل لاحقا
قوائم
إعجاب
احب
1:38:16
Today Bela is the Chief Executive of Sans Frontiers Enter Japan K.K., Board Advisor to Soul Mate Company, Senior Executive at Life Lab Inc., and previously Adjunct Professor at Temple University, Vice-President and Board Director at Haagen Dazs Japan, Head of Marketing Nokia Japan & Korea, Management Consultant at Schweiger Marketing & Co., Directo…
…
continue reading
1
224 Will They Follow Your Ideas in Japan?
7:49
7:49
التشغيل لاحقا
التشغيل لاحقا
قوائم
إعجاب
احب
7:49
Before Shinya Katanozaka became President of ANA Holdings he came up with a genius idea. Allow the passengers to order breakfast, lunch and dinner whenever they pleased. Passenger surveys showed the clients were in full agreement. What the boss had not anticipated was that passengers would order the meals immediately on take-off, making it impossib…
…
continue reading
1
324 The Younger Generation Are A Handful
10:35
10:35
التشغيل لاحقا
التشغيل لاحقا
قوائم
إعجاب
احب
10:35
We are on the cusp of a change amongst youth in Japan. Those already entered into the workforce have memories of the Lehman Shock and the triple whammy of earthquake, tsunami and nuclear core meltdown and the impact this had on the job market. They are looking for security of employ and family life, because of the fragility of both were exposed to …
…
continue reading
1
224 Eduard Gabric, President and Representative Director, VDM Metals Japan
1:10:12
1:10:12
التشغيل لاحقا
التشغيل لاحقا
قوائم
إعجاب
احب
1:10:12
Previously Eduard was sales director Outokumpu VDM Japan, Sales Director at ThyssenKrupp VDM Japan. He has a B.A. in East Asian Studies from the University of Vienna, and an M.A, from the Vienna University of Economics and Business.
…
continue reading
Whenever I am in the USA, I love watching the different television preachers in action. I noticed they are master storytellers, usually using Bible incidents to make a point in the here and now. The parables in the Bible are all mini-episodes, which teach a point about success. They are definitely on to something with their storytelling expertise. …
…
continue reading
1
323 How To Reply To The Buyer’s “No”
10:36
10:36
التشغيل لاحقا
التشغيل لاحقا
قوائم
إعجاب
احب
10:36
What are the chances of getting a “no” to your offer in sales? Probably around 70% of the time, this is what we will get. Given that type of frequency and hit rate, you would think that salespeople would be masters of dealing with this type of response. You would be wrong. The chemicals kick in and sales people lose all reason. I was reminded of th…
…
continue reading
You really appreciate the importance of brand, when you see it being trashed. Companies spend millions over decades constructing the right brand image with clients. Brands are there to decrease the buyer’s sense of risk. A brand carries a promise of consistent service at a certain level. Now that level can be set very low, like some low cost airlin…
…
continue reading
1
223 Svein Tyldum, CEO March McLennan North Asia
1:03:32
1:03:32
التشغيل لاحقا
التشغيل لاحقا
قوائم
إعجاب
احب
1:03:32
Previously Svein has been in a number of roles at Marsh McLennan: Country Corporate Officer Japan, Chief Executive Korea, Risk Management & Multinational Leader Asia, Managing Director and Country Vice Executive Japan, Senior Vice President Atlanta, Senior Vice President Brazil. He has a B.A. from the University of San Diego and an MBA from the Thu…
…
continue reading
It is a bad sign when a presentation makes me sleepy, especially if it is at lunch time. It is very common to have speakers address a topic over a lunch to a group of attendees. After lunch, you might explain away a bit of the drowsiness, but during the lunch is a warning sign. The speaker had good voice strength, so nobody was struggling to hear h…
…
continue reading
1
222 Shota Adam, Growth Lead, Employee Number One, Koala Sleep Company
56:18
56:18
التشغيل لاحقا
التشغيل لاحقا
قوائم
إعجاب
احب
56:18
…
continue reading
We love acronyms! Our workplaces are thriving with them such that we can hold extended conversations composed entirely of seemingly impenetrable codes. They are handy though and this one R.E.AL. is short and serviceable to describe best practice leadership attributes. It always good to have evidence around pontification. “Reliable” is an obvious ch…
…
continue reading
All interfaces with the customer are designed by people. It can be on-line conversations with robots or in store interactions, but the driving force behind all of these activities are the people in our employ. The way people think and act is a product of the culture of the organisation. That culture is the accountability of senior management. The c…
…
continue reading
1
221 Norman Tweeboom, Japan Regional Head Bloomberg
1:00:14
1:00:14
التشغيل لاحقا
التشغيل لاحقا
قوائم
إعجاب
احب
1:00:14
Previously Norman was Head of Buyside Enterprise Sales, Asia Pacific and Head of Portfolio & Index Sales, Asia Pacific at Bloomberg; Managing Director, Barclays Investment Bank; Managing Director Lehman Brothers. He has a B.A. from Pace University,
…
continue reading
Sales people are always under pressure to meet their targets. In high pressure situations, this creates certain behaviours that are not in the client’s best interests. We know we should listen carefully to what the client wants, before we attempt to suggest any solution for the buyer’s needs. We know that by asking well designed questions, we can p…
…
continue reading
The object of a sale is to exchange a good or a service for money. The degree to which that money can exceed the variable and fixed costs associated with delivering it, determines the success and longevity of the company. We all know that nothing happens in business without a sale. If that is the case then salespeople have a critical role to produc…
…
continue reading
1
220 Rike Wootten, President Vantage Capital Markets Japan and President K.K. Gotairikiu Partners
1:05:41
1:05:41
التشغيل لاحقا
التشغيل لاحقا
قوائم
إعجاب
احب
1:05:41
Previously Rike was Managing Director, Woodbridge International Japan, Branch Manager ING Baring Securities Japan, Vice-President Merrill Lynch, Director of Operations Merrill Lynch Japan. Rike has been a judge for the Japan Market Expansion Competition since 2006. He has a B.A. from Lewis & Clark College.…
…
continue reading
Basically your job is toast. There is a machine or there will soon be a machine that can do it faster, better and cheaper than you. Our skill set didn’t change much from the start of agriculture 12,000 years ago until the industrial revolution in the mid-18th century. This last 150 years has been busy. We have created a weapon that can destroy our …
…
continue reading
Questions in general are powerful tools for speakers. They bring focus to key points we want to get across. They are particularly useful in getting our audience engaged. They also have danger within them. Knowing when to use questions and what types of questions to use are things which must be worked out in the planning of the presentation and shou…
…
continue reading
1
219 Roberto Pleitavino, President Oris Japan
1:05:20
1:05:20
التشغيل لاحقا
التشغيل لاحقا
قوائم
إعجاب
احب
1:05:20
Previously Roberto was the General Manager BrandLoyalty, President Zwiesel Japan, Export Manager and Retail And Sales Promotion Manager Japan. He has a law degree from Universita degli Studi di Torino and was on the Executive Training Programme (ETP) in Japan
…
continue reading
My eyes are closing. I am struggling to stay awake. There is something about this presentation that is not working. I thought, it must be me. I must be tired. Later however I realized the problem. I was being lulled into sleep by the monotone delivery of the presenter. The brand by the way is gorgeous. This is seriously high profile, a name that ev…
…
continue reading
We love acronyms! Our workplaces are thriving with them such that we can hold extended conversations composed entirely of seemingly impenetrable codes. They are handy though and this one R.E.AL. is short and serviceable to describe best practice leadership attributes. It always good to have evidence around pontification. This summary of the great a…
…
continue reading
1
218 Alejandro Cabal, President Tetra Pak Japan & Korea
52:57
52:57
التشغيل لاحقا
التشغيل لاحقا
قوائم
إعجاب
احب
52:57
From October 2024 Alejandro will become Global CEO of Schoeller Allibert. Previously for Tetra Pak, he was VP Packaging Solution Moderna Italy, Managing Director Tetra Pak Iberia, Managing Director Tetra Pak Italy, Global CB BU Marketing Director Sweden, Executive Commercial Director Madrid, Executive Commercial Director Bogata, Sales Manager Exxon…
…
continue reading
Pricing is usually set by the boss and salespeople are just there to get out and sell at that designation. The trouble though is salespeople are not convinced by any price setting methodology. They only believe in the reality of the market. The way they know the reality is the degree of pushback they get from clients, when they are trying to sell. …
…
continue reading
Projects are too common. Because of this we take them for granted, seeing them as part of everyday work, but we don’t approach them properly. We usually gather the team together and then dive straight into the details of the project, without really applying a professional approach. We certainly don’t apply as much planning expertise to the task as …
…
continue reading
1
217 Scott Sato, Chairman, AoraNow Inc
1:05:12
1:05:12
التشغيل لاحقا
التشغيل لاحقا
قوائم
إعجاب
احب
1:05:12
Previously Scott was Chairman Circlace Inc, CEO Tricor, President Pasona, Manager EY Scott has an undergraduate degree in accounting from Iona University.
…
continue reading
You have to tell people how it is or you will lose power and authority. If you swallow what you want to say, you will diminish yourself. If you avoid hard conversations, you will have less influence. You need to tell them exactly how you are feeling. This was the tenor of the advice coming from an American communication “guru”. While listening to t…
…
continue reading
Zen study is a way to strip out all of the non-essentials in life. The noise, the distraction, the things that are not so important. People sit around concentrating on their breath cycle or one word or any number of other methods to quiet the mind. They are seeking to get more clarity about themselves and what are their real priorities. As presente…
…
continue reading
1
216 Joe Hart, Global President Dale Carnegie & Associates
1:00:55
1:00:55
التشغيل لاحقا
التشغيل لاحقا
قوائم
إعجاب
احب
1:00:55
Previously Joe was President Asset Health, President at Info Ally, Development Director Taubman, and as a lawyer, Associate at Dawda, Mann, Mulcahy & Sadler, Associate at Clark, Klein & Beaumont. He has a BA from the University of Michigan and a JD from the Wayne State University Law School. He is a certified trainer in the Dale Carnegie Course.…
…
continue reading
We can speak to a group and then there is another level, where we try to captivate our audience. What makes the difference. The content could even be the same but in the hands of one person it is dry and delivered in a boring manner. Someone else can take the same basic materials and really bring it to life. The quality of the argument we are going…
…
continue reading
Projects have been around for a long time of course and in the modern era we have accumulated a vast amount of best practice on how to manage them. It isn’t usually that we don’t know what to do, it is that we don’t actually do it. We get into trouble when we just leap in and dig straight into the logistical entrails, without giving enough thought …
…
continue reading
1
215 Richard Lyle, President of the British Chamber of Commerce in Japan, Vice-President Trade & FDI, Intralink
1:03:59
1:03:59
التشغيل لاحقا
التشغيل لاحقا
قوائم
إعجاب
احب
1:03:59
Previously Richard was Representative Director at Avira, Senior Inward Investment Officer at the British Consulate-General Osaka, Procurement Manager, Mitsubishi Heavy industries, and Assistant Language Teacher Japan Exchange and Teaching Programme.
…
continue reading
Jan Carlzon many years ago published a tremendous guide to customer service. He had the job of turning around SAS airlines and captured that experience in his book “Moments Of Truth”. I was reminded of Carlson’s insights when I was recently checking into my hotel in Singapore. While going through the check-in process at the hotel, a waiter from the…
…
continue reading
1
How To Provide Great Customer Service
14:05
14:05
التشغيل لاحقا
التشغيل لاحقا
قوائم
إعجاب
احب
14:05
Great service is so fleeting and illusive. You encounter it and then like the morning mist, the next minute it is gone. One company representative is so spectacularly helpful and then next one is seemingly possessed by evil spirits and demonic. As companies how do we get the angels inside our staff to engage with the clients, rather than having rep…
…
continue reading
1
214 Emma Dean, Area Director APMEA North, President British American Tabacco (BAT) Japan
1:06:03
1:06:03
التشغيل لاحقا
التشغيل لاحقا
قوائم
إعجاب
احب
1:06:03
Previously Emma was Head of Marketing North Asia Area BAT, Customer Director Unilever ANZ, Trade Category Director Unilever China, Unilever Australasia Customer Manager. She has a B.A. in Commerce from Curtin University of Technology.
…
continue reading
“Born to lead” is nonsense. Many things shaped that person in order for them to achieve credibility with others. Of course, we can become a “leader” as part of our company designated hierarchy. We sit somewhere in an organizational chart above others, with various reporting lines elevating us above the hoi polloi. We know many people with that augu…
…
continue reading
1
Business Lessons Straight From The Karate Dojo
11:36
11:36
التشغيل لاحقا
التشغيل لاحقا
قوائم
إعجاب
احب
11:36
I have often thought there are so many lessons from the martial arts for our businesses. Here are my musings after 50 plus years of training in traditional Shitoryu Karate. Stepping on to the floor The dojo is the ultimate equalizer. Whether you arrived by chauffeur driven Roller or took Shanks’s mare, once you step on to that dojo floor only your …
…
continue reading
1
212 Nicolas Villeger, Founder & Managing Director, Tradentry
1:05:45
1:05:45
التشغيل لاحقا
التشغيل لاحقا
قوائم
إعجاب
احب
1:05:45
Previously Nicolas was Representative Director and CEO Louis Vuitton Japan, Managing Director DFS Japan and Korea, Vice President Operations North Asia and SEA, Tesla, President & CEO Coach Japan, Regional Director, President & Representative Director Japan, Longchamp, Director, General Manager Japan, Estee Lauder, General Manager Shiseido Japan. N…
…
continue reading