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Welcome to episode 32 of the Technology in Human Services podcast. In this episode I chat with Marium Vahed about how service design and innovation thinking can be brought into a nonprofit service setting. When I saw that Marium had started an MSc in Digital Management, I wanted to learn more about how she had been able to incorporate design thinki…
 
Welcome to episode 31 of the Technology in Human Services podcast. In this episode I chat with Aletheia Délivré about service and human centred design. She is currently a Design Manager with the Government of Canada and an Organizational Development consultant doing service design at AlphaPlus, an Ontario nonprofit that helps adult literacy educati…
 
Welcome to episode 30 of the Technology in Human Services podcast. In this episode I chat with Cybersecurity professional Kassia Clifford. LinkedIn has become a great place to learn from others and make new connections. Kassia and I recently connected, after I’d been following her excellent sharing for some time. She shares practical, useful, and u…
 
Welcome to episode 29 of the Technology in Human Services podcast. In this episode, I talk with David Phu from Nonprofit Video Comms, a nonprofit video and communications consultancy. Years ago I used to tell nonprofit peers that the emergence of YouTube had both raised and lowered people’s expectations of nonprofit video. Raised them because YouTu…
 
Welcome to episode 28 of the Technology in Human Services podcast. In this episode, I’m chatting with Whitney Loewen the manager of E learning and special projects at The Immigrant Education Society (TIES) in Calgary. I reached out to Whitney after discovering their Newcomer Introduction to Classes Online project, or NICO. NICO is an online course …
 
Welcome to episode 27 of the Technology in Human Services podcast. In this episode, I’m chatting with a few folks from the Somerset West Community Health Centre in Ottawa about their experiences with digital equity and virtual care. On the line with me are Sue Merrill, Manager of Quality Improvement, Planning and Evaluation, Lisa Vadeboncoeur, Digi…
 
Welcome to episode 26 of the Technology in Human Services podcast. In this episode, I’m chatting with Omar Yaqub of the Islamic Family & Social Services Association in Edmonton. Omar and his team are re-envisioning a modern intake system for the social services sector that leverages technology, including machine learning and predictive analysis. Yo…
 
Welcome to Episode 25 of the Technology in Human Services Podcast. In this episode I’m chatting with Anesh Daya, Edupreneur, ESL Disruptor, and Chief Innovation Officer of On the Spot Language, an Experiential Language Learning Program that guides and coaches English as a Second language learners to become independent language learners. Anesh is a …
 
Recently I moderated a panel focused on measuring virtual service delivery for the Peel Newcomer Strategy Group, and then we had a short focus group after with participants. Manjeet Dhiman from ACCES Employment was on the panel along with Jason Shim from Pathways to Education Canada, and Lawrence Murphy from Worldwide Therapy Online. The PNSG audie…
 
Welcome to episode 23 of the Technology in Human Services podcast. In this conversation I speak with Dave Montague and Carrie Moody from Findhelp Information Services in Toronto. Among other things, they manage the 211 service in the Greater Toronto Area. I think that 211 is still a relatively under known service and community gem and I wanted to t…
 
Listen to our first podcast and find out how Centrelink will be involved in this years’ International Day of People with Disability, themed Breaking down the barriers – on 3 December. Our first podcast also talks about what it is like working for an ADE. Listen to our interview with the 2011 ADE award-winning cafe and find out how you can earn wage…
 
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