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The Social Hotelier

Sam-Erik Ruttmann

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A podcast that inspires hoteliers to create meaningful and memorable experiences for their customers, in pursuit of their passion.I share my views and experiences relating to hospitality, tech trends and also relating to humanity. I am sitting down with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact.
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The Hotelier Helpcast

Gerry MacPherson

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Welcome, dear listeners, to The Hotelier Helpcast Blog Posts – the sanctuary for independent hoteliers worldwide, seeking the keys to transform their properties into dream destinations for every guest. Each week, we plunge headfirst into the burning queries, the perplexing challenges, and the heartfelt struggles of managing an independent hotel. Why? Because we intimately understand the balancing act of reservations, appeasing the perpetually dissatisfied guest, and chasing that ever-elusive ...
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In Hoteliers Survival Guide we discuss how Hotel Owners can increase direct bookings, Revenue per guest by utilising new technology and digital marketing methods. Informal chat show full of hints, tips, how to guides and interviews with hotel industry experts.
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Ever wonder what keeps hoteliers up at night? Or what helps them sleep easy? In “The Turndown,” host Sebastien Leitner of Cloudbeds chats with hospitality executives and industry leaders about their latest challenges and breakthroughs, the inspirations and innovations that keep them going, and the life lessons that go along with working in this chaotic, yet rewarding, industry.
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A weekly podcast hosted by Kiran Girija interviewing hospitality professionals and sharing actionable insights, strategies, tips on various topics including Revenue Management, Sales, Marketing, Technology, F&B, and everything that a hotelier would like to hear. Kiran is an experienced and passionate hotelier with a decade-long experience in Digital Marketing, Distribution, and Revenue Management, working with national and international brands in India, Singapore, and UAE. Views expressed ar ...
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Hoteliers Hot Topics

IHG Owners Association

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The IHG Owners Association are the most established, successful and distinctive hotel owners association in the industry. With more than six decades of experience, we know what it takes to bring about unprecedented change and achieve monumental goals.We are pleased to present to you this series of bi-monthly podcasts with the IHG Owners Association hosts, Carly Hunt and John Stuart, as we discuss “Hoteliers Hot Topics” aimed at IHG franchisees, bringing you key insights for the market throug ...
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I Meet Hotel is a podcast connecting you to the future of travel and hospitality. Our mission is to deep-dive into what matters most to our Hoteliers community. We’ll bring you weekly updates on the state of the industry, the experts who directly influence them, and delve into the issues that affect hospitality, history, and what we think the future looks like.We also want to hear from you. If there is a topic you would like to feature on one of our next episodes, email us at info@imeethotel ...
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show series
 
Why Empathy Is the Most Important Skill for Conscious Leaders In this episode, Sam-Erik Ruttmann interviews Mike Handcock, the chairman of the Circle of Excellence Group, about conscious leadership and the key elements of a positive hotel stay. Mike shares his journey from being a professional musician to becoming a thought leader and empowering co…
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Join hosts Steve Carran and David Millili for the latest episode of The Modern Hotelier featuring special guest Bruce Jordan, the Managing Partner of Hotel Guest Management. This monthly show dives deep into the hottest topics in the hospitality industry. In this September edition of Hospitality Hot Topics, our expert panel discusses: The recent ac…
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ 🌟 Transforming Hospitality Through Accessibility 🌟 Did you know that small changes in your hotel can lead to big smiles from your guests? In our latest video, we explore the importance of …
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How is Relay's technology improving cross-departmental communication in hotels? In this episode, hosts David Millili and Steve Carran sit down with Derek Pando, Director of Product Marketing at Relay. They discuss Relay's innovative communication devices and how they're revolutionizing operations in the hospitality industry. Derek shares insights f…
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Transforming Spaces: The New Era of Hotels. In this episode of the Social Hotelier podcast, host Sam-Erik Ruttmann speaks with Strategic Hospitality Advisor Nicola Delvecchio, about the emerging trends in hospitality business models. They discuss the shift from traditional hotel concepts to spaces focused on personal growth and transformation, the …
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ 🎧 Unlock the Secrets to Better Guest Sleep 🎧 Join us in this episode as we explore practical strategies to enhance the sleep quality of your hotel guests. Learn about the importance of hig…
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How has David Barry's journey from a ski instructor to President of Pursuit Collection shaped his approach to leadership in the hospitality industry? In this engaging episode, hosts David Millili and Steve Carran sit down with David Barry, President of Pursuit Collection. Barry shares his unique journey from ski instructor to hospitality leader, of…
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Curious about the intersection of luxury and wilderness? Ever wondered how a 37,000-acre ranch became a world-renowned resort? In this episode, hosts David Millili and Steve Carran have an engaging conversation with Steve Hurst, the Managing Director at The Resort at Paws Up. They discuss Steve's career journey from his early days as a barista to m…
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Ever wondered what it would be like to turn your childhood treehouse dreams into a thriving resort business? Join hosts David Millili and Steve Carran as they sit down with Amanda Jensen, CEO and co-founder of Sanctuary Treehouse Resort, the world's largest treehouse resort. In this captivating episode, Amanda shares the inspiring journey of how a …
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Fraud exposed in hotels and restaurants This episode explores the topic of fraud in the hospitality industry, covering various forms of fraud and the pressures that contribute to unethical behavior. The conversation also touches on the importance of sustainability and the risks of greenwashing. My guests are Carin-Isabel Knoop and Dr. David E. Morr…
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ 🔐 Unlocking Hotel Security: Essential Tips for Protecting Your Property 🔐 Join us as we discuss the top strategies for preventing theft and property damage in hotels. Learn from experience…
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In this episode, hosts David Millili and Steve Carran sit down with Kyle Hughey, CEO of Charlestowne Hotels, to discuss the independent hotel management landscape and Hughey's journey in the hospitality industry. In this episode, you'll learn: The appeal and challenges of managing independent hotels Charlestowne Hotels' approach to creating unique …
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Delivering a Brand on a Day-to-Day Basis The Future of Hospitality Branding Mark Natale, co-founder of Smart Thinking, shares his insights on luxury branding and the strategic strategies that have positioned his agency as a leader in the industry. He discusses his journey from managing fitness centers and spas to co-founding Smart Thinking, emphasi…
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Crafting a Robust Marketing Strategy for Your Hotel Ever felt lost without a roadmap? That’s your hotel without a marketing strategy. In this episode, I'll explore why a solid marketing st…
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How would your travel experience change if you knew exactly how welcoming a hotel is to your furry friends? In this episode of The Modern Hotelier, hosts David Millili and Steve Carran interview Guise Bule, the founder of Ranked by Roch and the Roch Society. Guise shares his journey from cybersecurity to creating the first dog-friendly certificatio…
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The Inspiring Tale of Crafting a High-End Resort in Vietnam’s Mountains! Hylton Lipkin, General Manager of Garrya Mukang Chai and Om Thule at Ban Yen Tri Group, shares insights on opening a hotel in Vietnam. The hotel is a Banyan Group branded resort called Garrya. Lipkin discusses the challenges of staff recruitment, especially in a remote locatio…
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Crafting a Robust Marketing Strategy for Your Hotel Ever felt lost without a roadmap? That’s your hotel without a marketing strategy. In this episode, I'll explore why a solid marketing st…
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The Modern Hotelier is a dynamic podcast that explores the latest trends, challenges, and innovations in the hospitality industry. Hosted by Steve Carran and David Millili and featuring expert guest hosts, this show delivers insightful discussions on hot topics affecting hoteliers and travel professionals. In this episode, "August Hospitality Hot T…
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The journey from child gardener to international landscape architect. In this episode, landscape architect Matthieu Mehuys shares his journey from growing up on a farm to creating sustainable biodiverse gardens around the world. He emphasizes the importance of understanding how nature works and working with it to create beautiful and eco-friendly l…
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Boost Your Hotel Bookings with a Strategic Marketing Plan! Is your hotel struggling to fill rooms? Don’t worry; we’ve got the perfect solution for you! This video breaks down how effective…
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Are you curious about what it takes to build a successful boutique hotel company from the ground up? In this episode, hosts David Millili and Steve Carran interview Ethan Orley, Founder and Managing Partner of Oliver Hospitality. Ethan shares his journey from environmental studies to real estate and hospitality, discussing how he and his partner bu…
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In this episode, Sam-Erik Rutmann interviews Kay Chan, a freelance presentation designer with over two decades of experience. They discuss visual storytelling and brand communication, as well as Kay’s journey as a self-taught designer. Kay shares insights on working with Fortune 500 companies and the challenges of corporate bureaucracy. They also e…
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Maximize Hotel Revenue with Expert Training Are you ready to boost your hotel's revenue? In this video, we explore the importance of training your staff in advanced revenue management skil…
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In this episode, hosts David Millili and Steve Carran sit down with Jason Craparo, CEO of Hovr, a technology company revolutionizing guest engagement in the hospitality industry. Jason shares his fascinating journey from dishwasher to successful entrepreneur, including his experiences as a Sonic Drive-In franchisee and his time at Babson College. T…
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In this episode, Atiba de Souza, CEO and founder of Client Attraction Pros, discusses the role of hospitality in building communities and combating loneliness. Atiba shares his background in entrepreneurship and how it has shaped his perspective on business. He emphasizes the importance of having a bigger purpose and making a positive impact on oth…
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Transform Your Hospitality Business with Effective Training Programs Struggling with staff turnover in your hotel? An effective training program might be your solution. In this video, we g…
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In this episode, hosts David Millili and Steve Carran interview Benjamin Powers, founder and CEO of Visiting Media. Benjamin shares his entrepreneurial journey, from starting businesses as a child to founding a company that revolutionizes hotel sales through immersive technology. He discusses how Visiting Media's software empowers hospitality profe…
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Revolutionizing Hospitality: Sustainable Solutions and Enhanced Guest Experiences. There are low-cost, high-impact sustainability initiatives… that don’t cost any money and are easy to implement.” In this episode, Sam-Erik Rutman interviews Sue Graves, CEO of Experience Alive, about sustainability in the hospitality industry. They discuss the impor…
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In this episode, Steve and David are joined by guest host Mercedes Blanco from The Hotels Network. They discuss various trending topics in the hospitality industry for July, including the rumor of Hyatt acquiring Standard Hotels, an extensive computer outage affecting multiple industries including hospitality and travel, the rise of 'bleisure' (bus…
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ 🌟 Transform Your Hotel with Comprehensive Staff Training 🌟 Are you curious how investing in your staff can transform your hotel’s performance? In this video, we explore the undeniable bene…
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"No Vacancy Live from HITEC: Featuring Podcast Pioneers Glenn Haussman and Anthony Melchiorri" In this episode, podcast veterans Anthony Melchiorri and Glenn Haussman discuss their experiences and insights from attending HITEC events over the years. They reminisce about the evolution of these events and share their personal highlights, including th…
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In this episode, Steve Carran speaks with CEO Rodrigo Jimenez about the recent acquisition of SHR by the UK-based Access Company. Jimenez shares the excitement and opportunities brought by this merger, highlighting Access Company's diverse portfolio and their focus on the hospitality sector. He also touches on the positive buzz at the high tech tra…
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How to fix common digital marketing mistakes independent hotels make. In this episode, Adam Sinkus, the managing partner of A-Purpose Partnership, and I discuss digital marketing for independent hotels. We discuss the importance of having a clear marketing message that aligns with the overall brand and customer experience. We also explore integrati…
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Wondering why your hotel staff isn't sticking around? Training might be the missing link. Inadequate training can lead to overwhelmed, disengaged staff. By investing in continuous developm…
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Join us for an insightful conversation with Rodrigo Perez Garofalo, founder of Zerf Tech, live from a hospitality tech conference. In this episode, Rodrigo explores how Zerf Tech is revolutionizing hotel operations by serving as an external IT department and optimizing direct booking channels. He also introduces an AI-powered search tool designed t…
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In this episode, hosts Steve Carran and David Millili sit down with Scott Buelter, founder of Ascent360, at the HSMAI Strategy Conference. Scott shares insights on how hotels and resorts can use customer data platforms to create more effective, personalized marketing campaigns. Key topics covered: The importance of integrating data from multiple sy…
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Key to Resilience and Adaptability in the Travel Industry. Brian Chappon, CEO and founder of Centered Travel Wellness, shares his journey and the creation of a digital lifestyle platform for wellness-focused travelers. He discusses the importance of resilience and the ability to adapt in the face of challenges. Brian emphasizes the value of listeni…
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Master the Art of Guest Personalization Personalization is key to unforgettable guest experiences. In this guide, “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hote…
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Today, we are joined by Tristan Gadsby and Alberto Santana from Alliants. We are discussing their backgrounds, experiences in the hospitality industry, and insights into guest experience technology. Recorded live at Truist Field in Charlotte, North Carolina during a VIP event, the conversations offer a blend of personal anecdotes and professional e…
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In this episode, hosts Steve Carran and David Millili interview Aditya Thyagarajan and Fareed Ahmad, co-founders of HotelKey, at the HITEC conference. The conversation delves into the origins of HotelKey, its cloud-based property management system, and the company's vision for the future of hospitality technology. The founders share insights on ove…
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Today's episode features hosts Steve Carran and David Millili interviewing Jill Wilder, the newly appointed President of Aptech Computer Systems, at the HITEC conference. Jill shares insights from her 38-year career at Aptech, discusses the company's evolution in hospitality technology, and highlights their latest innovations in hotel accounting an…
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Attracting Talent: How Hotels Are Transforming Recruitment into Marketing. Summary The recruitment process in the hospitality industry is changing, and hotels need to treat it like modern marketing. Selling the destination and the dream is important in attracting potential employees. The hotel’s brand story and values play a significant role in att…
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Mastering Leadership in Hospitality: Insights on Challenges, Change, and Connection. In this episode, Sam-Erik Ruttmann interviews Summer Jelinek, a leadership expert with 20 years of hospitality experience. They discuss the challenges of leadership, the importance of personal connections in business, and the changing landscape of the workplace. Su…
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Transform Your Hotel’s Brand with Consistent Messaging! Is your hotel struggling with inconsistent branding? Learn how to synchronize your verbal and visual elements to create a seamless g…
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In this episode, we sit down with Theresa Ellsworth from Sertifi. Theresa shares insights into her background growing up in Yonkers, New York, her passion for hospitality, and her journey from college to a 14-year stint at Springer Miller. The conversation delves into how Sertifi accelerates revenue for hotels through digital authorization processe…
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In this episode, recorded at the HITEC trade show floor, Steve interviews Rich O'Brien from Xpodigital and Michael Parissee from HSMS about digital investments in hotels and event spaces, focusing on how large-format LED displays and digital signage are transforming guest experiences and revenue opportunities. In this episode, you'll learn: The evo…
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In this episode, hosts Steve Carran and David Millili interview Jon Schniepp, SVP of Marketing at Relay. Jon discusses his background, Relay's journey into the hospitality industry, and how their smart radio technology is revolutionizing hotel operations and staff communication. The conversation covers emerging trends in hospitality communication, …
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In this episode, join hosts Steve Carran and David Millili at HITEC 2024 in Charlotte as they interview a diverse lineup of hospitality industry leaders and innovators. From established executives to emerging startups, guests share insights on the latest hotel technologies, industry trends, and their experiences at the conference. The episode concl…
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Why Blue Zone Retreats Work – discussion with Celine Vadam, Head of Retreats. In this episode, Sam-Erik Rutmann discusses Blue Zone retreats with Celine Vadam, the founder and CEO of a wellbeing concept consultancy WE(i)Think. We explore the uniqueness of Blue Zone retreats, the proliferation of wellness retreats in the market, and the importance o…
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Create a Seamless Guest Experience with Consistent Branding Consistency in your hotel's branding is key to creating unforgettable guest experiences. This video explores how to align your b…
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