Podcast by Paul Buffington, Swati Jain, Patrick Schuh
…
continue reading

1
Einleitung: Agiles IT-Service-Management
1:02
1:02
التشغيل لاحقا
التشغيل لاحقا
قوائم
إعجاب
احب
1:02Einleitung: Agiles IT-Service-Management by Paul Buffington, Swati Jain, Patrick Schuhبقلم Paul Buffington, Swati Jain, Patrick Schuh
…
continue reading
Kapitel 01: Vorwort und Einführung by Paul Buffington, Swati Jain, Patrick Schuhبقلم Paul Buffington, Swati Jain, Patrick Schuh
…
continue reading

1
Kapitel 02: Das Beste aus zwei Welten – Agile und ITSM
2:25
2:25
التشغيل لاحقا
التشغيل لاحقا
قوائم
إعجاب
احب
2:25Kapitel 02: Das Beste aus zwei Welten – Agile und ITSM by Paul Buffington, Swati Jain, Patrick Schuhبقلم Paul Buffington, Swati Jain, Patrick Schuh
…
continue reading

1
Kapitel 03: ITSM-Lösungen von Atlassian
6:47
6:47
التشغيل لاحقا
التشغيل لاحقا
قوائم
إعجاب
احب
6:47Kapitel 03: ITSM-Lösungen von Atlassian by Paul Buffington, Swati Jain, Patrick Schuhبقلم Paul Buffington, Swati Jain, Patrick Schuh
…
continue reading
Kapitel 04: Self-Service by Paul Buffington, Swati Jain, Patrick Schuhبقلم Paul Buffington, Swati Jain, Patrick Schuh
…
continue reading
Kapitel 05: Wissensmanagement by Paul Buffington, Swati Jain, Patrick Schuhبقلم Paul Buffington, Swati Jain, Patrick Schuh
…
continue reading
Kapitel 06: Anfragenmanagement by Paul Buffington, Swati Jain, Patrick Schuhبقلم Paul Buffington, Swati Jain, Patrick Schuh
…
continue reading
Kapitel 07: Störungsmanagement by Paul Buffington, Swati Jain, Patrick Schuhبقلم Paul Buffington, Swati Jain, Patrick Schuh
…
continue reading
Kapitel 08: Problem-Management by Paul Buffington, Swati Jain, Patrick Schuhبقلم Paul Buffington, Swati Jain, Patrick Schuh
…
continue reading
Kapitel 09: Change Management by Paul Buffington, Swati Jain, Patrick Schuhبقلم Paul Buffington, Swati Jain, Patrick Schuh
…
continue reading
Kapitel 10: Aufgabenmanagement by Paul Buffington, Swati Jain, Patrick Schuhبقلم Paul Buffington, Swati Jain, Patrick Schuh
…
continue reading

1
Kapitel 11: Qualitätsmanagement, Kundenzufriedenheit und Service-Level-Agreements
4:35
4:35
التشغيل لاحقا
التشغيل لاحقا
قوائم
إعجاب
احب
4:35Kapitel 11: Qualitätsmanagement, Kundenzufriedenheit und Service-Level-Agreements by Paul Buffington, Swati Jain, Patrick Schuhبقلم Paul Buffington, Swati Jain, Patrick Schuh
…
continue reading
Kapitel 12: Automatisierung by Paul Buffington, Swati Jain, Patrick Schuhبقلم Paul Buffington, Swati Jain, Patrick Schuh
…
continue reading
Kapitel 13: Agile Rituale für IT-Teams by Paul Buffington, Swati Jain, Patrick Schuhبقلم Paul Buffington, Swati Jain, Patrick Schuh
…
continue reading
Kapitel 14: Teamgesundheit by Paul Buffington, Swati Jain, Patrick Schuhبقلم Paul Buffington, Swati Jain, Patrick Schuh
…
continue reading

1
Kapitel 15: Service-Management jenseits der IT
5:55
5:55
التشغيل لاحقا
التشغيل لاحقا
قوائم
إعجاب
احب
5:55Kapitel 15: Service-Management jenseits der IT by Paul Buffington, Swati Jain, Patrick Schuhبقلم Paul Buffington, Swati Jain, Patrick Schuh
…
continue reading
Kapitel 16: Fazit und Empfehlungen by Paul Buffington, Swati Jain, Patrick Schuhبقلم Paul Buffington, Swati Jain, Patrick Schuh
…
continue reading
Schluss: Über brainbits by Paul Buffington, Swati Jain, Patrick Schuhبقلم Paul Buffington, Swati Jain, Patrick Schuh
…
continue reading