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ServiceNow TechBytes

ServiceNow Community

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ServiceNow TechBytes brings you ServiceNow experts with an inside look at our products - tech insights, best practices, new features, tricks and tips, and more. Join us here for the inside scoop, and join the conversation in the ServiceNow Community.
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ServiceNow Podcasts

ServiceNow Community Podcasts

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ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation! Visit the Now Community forums
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SSH or ServiceNow Store Highlights is a weekly show from Justin’s House in which Justin reviews new or updated applications in the ServiceNow Store. Listen so you can stay up to date on what’s new or updated and discover what may be relevant to your instance of ServiceNow.
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XenTegra podcasts are about ServiceNow, Citrix, Microsoft, Azure, IGEL, Nutanix, Ivanti, Google, PrinterLogic, Cisco, NVIDIA, ControlUp, Login VSI, and other key partners to make 'end-user computing' environments accessible from anywhere, securely with a single identity via Citrix Workspace with Intelligence. We make enterprise digital transformation a reality! XenTegra, we are the experts in digital workspace technologies and cloud infrastructure.
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Welcome, listeners, to a podcast that seeks to ignite the flames of inspiration and empowerment within the ServiceNow community. I'm Farrah Wells, your host and the Director of Linking Humans, The #1 Global Partner for ServiceNow Recruitment. Join us on this journey as we venture deep into the world of ServiceNow leaders. Discover the very essence of their motivations and the unique mindset that paved the way for their remarkable success.
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ServiceNow DevOps

ServiceNow Community Podcasts

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In this podcast series, we cover discoveries within the ServiceNow DevOps solution and how it connects your existing DevOps toolsets to the work you already manage in ServiceNow, and link information from the entire delivery toolchain from ideation or defect to delivery and production, providing unique insights into your DevOps activities and the data can be used to drive the automated creation and approval of change tickets.
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In this episode, we sit down with Kevin Frost, a co-founder of Fusion3 Consulting and a genuine ServiceNow enthusiast. Kevin shares his fascinating journey from professional sailing to becoming a leader in ServiceNow. With Fusion3 Consulting achieving an impressive 30% annual growth rate and maintaining a 95% employee retention rate, Kevin reveals …
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In this episode of TechBytes we discuss the importance of human-centered AI, focusing on the collaboration between technology and humans. Jessa Anderson, manager UX Research at ServiceNow, talks about integrating UX research with generative AI, emphasizing transparency, feedback, and human oversight. We dive into the need to set realistic expectati…
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Organizations are under more pressure than ever to maximize the benefits of their digital transformation technology investments. Those that use technology to ramp up productivity will leapfrog the competition. At ServiceNow, we’re excited to support organizations in their digital transformation journeys. The Now Platform® Washington, D.C., release,…
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In this SSH episode I review 118 new or updated applications in the ServiceNow Store. There are 12 new releases since the last episode - Athena, DeepL Translator Service Spoke Pro by TMlabs, eSignifi Spoke, Fujitsu HRSD Launchpad, ICF MissionTech Applications, Impact Value Management - CSM, Impact Value Management - SAM, Kyndryl Workflow Orchestrat…
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In this episode of TechBytes we discuss the importance of human-centered AI, focusing on the collaboration between technology and humans. Jessa Anderson, manager UX Research at ServiceNow, talks about integrating UX research with generative AI, emphasizing transparency, feedback, and human oversight. We dive into the need to set realistic expectati…
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Join Fred Champlain and Andy Jordan as we discuss the changing landscape of hybrid work, and what our experts are seeing across the industry. It’s no wonder that hybrid is becoming more popular. In the recently concluded ServiceNow World of Work survey, 51% of respondents said that they felt it was the most effective approach to work delivery, up f…
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In this SPECIAL Washington DC February 2024 Store Release SSH episode I review 812 new or updated applications in the ServiceNow Store. There are 159 new releases in this special episode, of which I showcase the 10 I found interesting and want to explore more: Applicant Center, Collaborative Work Management, Context Rule Management, Now Learning In…
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It's our 100th episode of Break Point and to celebrate Lauren turned the tables and interviewed Chuck. Topics 00:00 Introduction 01:59 History of Break Point 04:16 Relationship with Siblings 06:51 Chuck's Wife, Donna 13:09 Conventions 16:16 Exploratory Career Path 21:11 Story of "The Bowtie" 26:43 Battle with Cancer 32:36 Knowledge 38:57 Lasting Im…
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This episode of TechBytes features a discussion between Di Le, Human Centered & Responsible AI Design Strategist at ServiceNow and Hayley Mortin, Sr. UX Researcher, AI/ML UX Research here at ServiceNow about the impact and evolution of AI, particularly ChatGPT, in various industries. They discuss the widespread adoption, ethical and societal concer…
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This episode of TechBytes features a discussion between Di Le, Human Centered & Responsible AI Design Strategist at ServiceNow and Hayley Mortin, Sr. UX Researcher, AI/ML UX Research here at ServiceNow about the impact and evolution of AI, particularly ChatGPT, in various industries. They discuss the widespread adoption, ethical and societal concer…
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Join Jim Tisch and Andy Jordan as we discuss Hybrid work, an approach to delivering work that combines elements of both traditional and agile methodologies. Today, aligning your digital strategy with business objectives to boost efficiency and innovation in hybrid project delivery is critical. Adopting a hybrid project delivery model can often elev…
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In this episode, we chat with Cesar Augusto Negri de Oliveira, a product owner at British Telecom, about how they've chosen to invest in training to RiseUp with ServiceNow. See omnystudio.com/listener for privacy information.بقلم ServiceNow Community Podcasts
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In this SSH episode I review 128 new or updated applications in the ServiceNow Store. There are 18 new releases since the last episode - Alert Assist, Armis Application Service Mapping, AvanteNow TimeTracker App, Genesys ServiceNow Connector, Genus ActiveData, Marvel by Intellective, Now Assist for ITOM, Service Graph Connector for Endpoint Central…
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Get ready to be inspired by the incredible entrepreneurial journey of Dariusz Szybowski, a ServiceNow Certified Master Architect with over 30 years of experience in the IT industry. In this captivating episode, Dariusz takes us behind the scenes, sharing the story of how he and his co-founders stumbled upon ServiceNow in its early days and took a l…
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In this SSH episode I review 37 new or updated applications in the ServiceNow Store. There are 8 new releases since the last episode - Bank Account Closure, Coforge Utilities Connection Management, Control Assurance, CyberArk Secure Cloud Access On-demand Workflow, Event-Driven Ansible Notification Service, Infosys Rapid Application Modernization, …
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Join Madhuri Manikonda from the Digital Technologies and Rani Tzur to what is new in AIOps and how is Generative AI helping to improve resolution efforts. Hear about the new Now Assist for ITOM feature and how it can help you. See omnystudio.com/listener for privacy information.بقلم ServiceNow Community Podcasts
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In this latest podcast, we talk with Kelley Steven-Waiss, Chief Transformation Officer at ServiceNow on the launch of her latest book “Valley Girls: Lessons From Female Founders in the Silicon Valley and Beyond”. The book sheds light on the challenges faced by women founders, providing insights into their journeys, successes, and the path forward. …
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Flow Designer is one of our most popular features for automating work on the Now Platform - and our Washington D.C. release brings some very nice updates. On this episode, we have one of the key people in charge of its success. Topics 00:00 Intro/Welcome 05:33 Flow Designer overview 09:17 Why Workflow Studio 11:34 FAQs 14:35 Support for legacy work…
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In this SSH episode I show 37 new or updated applications in the ServiceNow Store. There are 7 new releases since the last episode - Aleph Alpha Spoke, FMN NOW-CORE, FMN NOW-INC, FMN NOW-SCM, FSO Institutional and Business Banking, Risk Quantifier (RQ) by ThreatConnect and VividSheets. Listen to this podcast as I filter through the noise and review…
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In this episode, Farrah engages in a conversation with Felix Acosta, an industry expert with a wealth of experience in the intricate realm of ServiceNow. From exploring his latest book to delving into the nuances of ServiceNow certifications, Felix shares indispensable insights that promise to guide both novices and seasoned professionals through t…
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Join Newsha Sharif, Adam Smith-Cairns and Andy Jordan as we close out our series on optimizing technology spend and mitigating risk. Taking a combined technology management approach allows IT leaders to ensure that they are always controlling costs as much as possible, and that they are eliminating unnecessary technology risks. Check out the episod…
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At ServiceNow, we’re driven by our purpose to make the world work better for everyone. To that end, one of our top priorities is helping the global nonprofit sector digitally transform its operations. That’s why we’re launching the ServiceNow.org Partnership for Good Grant: to provide nonprofits with technology that will allow them to do better bus…
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Customer experience is no longer just about service. It’s about the entire customer journey. Every single interaction your customer has with your organisation forms their overall experience, so it’s vital to get it right. Doing so relies on making the best use of insights and data, delivering intelligent, ‘proportional’ service, and building proces…
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In this SSH episode I review 37 new or updated applications in the ServiceNow Store. There are 8 new releases since the last episode - AVA Credit Manager, Campus, ML Contract Analysis, OSCAL NOW, Service Graph Connector for Wiz, Squadcast, TOM AI Digital Twin | Incident Classification Monitor and YouDesign. Listen to this podcast as I filter throug…
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Join Newsha Sharif, Adam Smith-Cairns and Andy Jordan for the second episode of the series on optimizing technology spend and mitigating risk. With the prevalence of "shadow IT" becoming more and more common, organizational risk is being increased in multiple ways. Enterprises have to be aware of compliance, capacity, licensing and upgrade issues o…
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We talk a lot about low-code tools. Now there's something for pro-coders to get excited about. Today's guests give us more info on what that is. Topics 00:00 Welcome/introductions 12:57 SDK Overview 18:40 Who is it for? 23:25 How it works 27:04 Recommendations for using the SDK 29:39 Syncing 32:34 Security 34:31 Supported NPM packages 36:41 The roa…
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Part 2 of our discussion with John Stein, ServiceNow senior engagement manager, about how the NHL and Expert Services are working together to ensure games run smoothly throughout the season. Have a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.com See omnystudio.com/listener for privacy informati…
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Continuous change and economic uncertainty are normal in today’s business environment. In fact, 88% of executives believe their customers are changing faster than their business can keep up, according to Accenture. A unified and intelligent platform can help organizations focus on what matters most—Net Promoter Score, revenue growth, and margin exp…
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In this SSH episode I show 29 new or updated applications in the ServiceNow Store. There are 3 new releases since the last episode - EY ITSM Blueprint, EY Procurement Experience and Firmware Upgrade. Listen to this podcast as I filter through the noise and review what's most relevant and what updates you may want to pay close attention to for your …
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Join Newsha Sharif, Adam Smith-Cairns and Andy Jordan for a new series on optimizing technology spend and mitigating risk. The question that companies that are spending lots of time answering these days is, "who is actually responsible for tackling the challenge of cost and risk?" Which teams and personas are taking the time to dive into this task …
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Join us this week as we delve into remote leadership with our guest, Glen McCarty. In this episode, Farrah and Glen break down the nuances of virtual work, exploring how genuine connections form in a digital world. Experience a straightforward exploration of digital watercooler conversations that shed light on the often mysterious reality of remote…
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In a discussion with John Stein, ServiceNow senior engagement manager, find out how the NHL and Expert Services are working together to ensure games run smoothly throughout the season. Have a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.com See omnystudio.com/listener for privacy information.…
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In this SSH episode I review 58 new or updated applications in the ServiceNow Store. There are 10 new releases since the last episode - AuditUP, Bright Pattern Omnichannel Communications for ITSM, CSDM as Code, IBM Skills Foundation, NewRocket Retail Communication and Task Management, Obsidian Security Integration, SecureworksÆ Taegisô SIR Sync Int…
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Washington D.C. is available in Early Access so get your personal developer instance upgraded and start exploring because in this episode, we're going to share our top 5 favorites from our latest release. Topics 00:00 Intro/Welcome 01:39 #5 07:26 #4 14:21 #3 20:34 #2 25:19 #1 32:12 Outro Links Content calendar Washington D.C. Release Notes Check ou…
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Join Newsha Sharif and Andy Jordan for the final part of our series on strategic planning. Delivering value with the PMO is a highly scrutinized process. PMOs have a number of critical functions in ensuring that strategic planning is effective and efficient, and that the planning results in a portfolio that can not only be delivered, but can also a…
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In this SSH episode I review 28 new or updated applications in the ServiceNow Store. There are 7 new releases since the last episode - Accelare Digital Transformation for Public Sector, Apiiro ASPM for Application Vulnerability Response, AVA Model Remediator, Discovery Enhancements, EleVate, LicenseWise and Rapid7 InsightVM CMDB Integration. Listen…
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Rob Jenkins is a seasoned professional with extensive experience in the ever-evolving landscape of work dynamics. With a wealth of leadership experience, Rob offers insights into the challenges and transformations arising from the shift to hybrid and remote work models. His reflections touch on social dynamics, efficiency concerns, and the pivotal …
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Join Newsha Sharif and Andy Jordan for part two of our three part series on strategic planning. Operating environments are constantly evolving, with shifting customer expectations, emerging technological capabilities, and global competition all impacting the ability to maintain strategic plans. Organizations must therefore not only be willing and a…
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If you're a ServiceNow Architect, aim to become one, or work with Architects, this article could be useful for you! I wanted to share with you my experience of the excellent ServiceNow Certified Master Architect (CMA) program that I'm lucky to be a part of. Wait… What is that Certified Master Architect program? ServiceNow has created a new "elite" …
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Join Newsha Sharif and Andy Jordan in our first podcast episode for 2024 as they dive into the rapidly evolving world of strategic planning. Though strategic planning has been in practice for quite some time, most organizations do not effectively utilize this process. The big question to answer is how do you remediate the main disconnect between es…
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In this SSH episode I review 27 new or updated applications in the ServiceNow Store. There are 7 new releases since the last episode - Deloitte ERP Core Modernization, Elevate by Intellective, NexView, NexView Platinum, Profice: GTM/NPI App, ScienceLogic SL1: Service Catalog Automation and Service Graph Connector for Otorio. Listen to this podcast …
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It doesn't matter what your background is - if you're thinking about getting into ServiceNow or know someone who is, we have a story for you... Topics 00:00 Welcome/Introduction 08:19 Career transition to ServiceNow 09:48 The different programs 13:56 Author 16:02 Success stories 25:40 Career highlight 28:28 Words of Advice 31:50 Contact info 32:29 …
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In this SSH episode I review 98 new or updated applications in the ServiceNow Store. There is 1 new release since the last episode - AVA WidgetHub. Listen to this podcast as I filter through the noise and review with you what's most relevant and what updates you may want to pay close attention to for your instance. #servicenow #apps #newrelease #fe…
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Let's embark on a thrilling voyage through the ever-evolving realm of IT, with a twist of adventure and a sprinkle of wisdom. Simon Wright, your captain through this journey, isn't your typical IT enthusiast – he's a trailblazer who's weathered the digital storms, and he's got some tales to tell. Tune in as we explore how ServiceNow, the digital po…
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In this SSH episode I review 124 new or updated applications in the ServiceNow Store. There are 6 new releases since the last episode - Cloud Account Management, Fairmarkit Integration for Source-to-Pay Operations, Genpact Digital Health, SwissID Sign Spoke, Visual Kit and Vulnerability Response Integration with Microsoft Defender for IoT (Azure). …
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We can’t solve today’s problems with yesterday’s solutions. Tackling the complex challenges businesses face right now requires us to question the assertions that have worked in the past — establishing the broader consequences of a rapidly changing world and adapting our strategy accordingly. In this podcast, we’re joined by Simon Morris, UKI Area V…
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To go from ServiceNow Admin to Certified Master Architect is an incredible journey. Our guest today shares his insights on how he made that happen and why. Topics 00:00 Welcome/Introduction 06:38 Before ServiceNow 08:06 Getting started on ServiceNow 09:16 Best part of the job 11:02 From admin to CMA 13:10 Motivation 17:32 The ServiceNow Magician 22…
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In this episode, we have a conversation with Charles Muhlbach to find out why he wanted to pursue a career in technology and how he transitioned from a successful Army career to a bright future with ServiceNow. Have a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.com See omnystudio.com/listener f…
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In this SSH episode I review 31 new or updated applications in the ServiceNow Store. There are 3 new releases since the last episode - Hexaware Platform Inspector (HPI), SepioCyber SecOps and Vulnerability Response Integration with Forescout eyeInspect. Listen to this podcast as I filter through the noise and review what's most relevant and what up…
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Scott Hemmings, an esteemed leader in the IT industry, shares invaluable insights for individuals traversing the dynamic realm of IT and ServiceNow. Teamwork Triumphs Scott's emphasis on the paramount role of teamwork as a cornerstone of his leadership journey sets the stage for an exploration of career dynamics in the information technology landsc…
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